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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 building construction request for information


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

building construction request for information  Four best practices for building a balanced business case for driving maximum value from your self-service investment What’s New In Self-Service? Self-service refers to any technology-enabled interaction with a company that is initiated by the customer for the purpose of answering an inquiry, and occurring at the place,time and channel of the customer’s choosing. The most common channels for customer self-service are the Internet, chat/IM, email and telephonic interactive voice response (IVR) , using

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Development Tools RFI/RFP Template

Software Lifecycle Management, Design and Analysis, Construction, Configuration Management, Documentation, Software Deployment Platform, Development Tool Technical Architecture 

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The Demo Crime Files!


This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

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SAP NetWeaver Background, Direction, and User Recommendations


SAP is using NetWeaver to reach to the shop floor by aggregating and presenting information to users, thus empowering them to improve manufacturing performance. It is also addressing concerns about the lack of standards for interoperability between various systems.

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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

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Four Common ERP Implementation Mistakes


White papers offer no shortage of advice about what best practices can lead to enterprise resource planning (ERP) implementation success. But equally important is a thorough understanding of what practices are to be avoided during an implementation. This white paper reviews four “worst practices” that should be avoided at all costs—unless you want to go out of your way to cause your ERP implementation to fail.

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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

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Prepared for the Road Ahead: A Solution for Electronic Toll Collection


With the number of vehicles worldwide expected to triple in the next few decades, the toll collection market will need to adapt to meet demand. Increasing traffic will make the use of conventional toll plazas unfeasible. Electronic toll collection (ETC) systems can help by supporting multilane, free-flow tolling that can be tailored to specific standards and processes. Find out what you need to know, before ETC passes you by.

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Antidot Information Factory


The software solution for data quality and data integration. Using your documents, silos in your IS and external data, AIF produces operational information that measures up to your users’ expectations. With Antidot Information Factory, create easily your data processing workflows. You manage both complexity and cost. Emerge a winner from all your data projects, from the most urgent to the most ambitious.

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ERP Analytics vs. BI for Manufacturing: Which Is Right for Your Organization?


Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations identify whether they are getting the most out of their resources. Is the money they spend going to good use? Are they proactively identifying ways to cut costs while maximizing resources?Enterprise resource planning (ERP) solutions

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IFS Uses Azure for Global Cloud, Oracle for IFS-in-a-Box


News from the recent Oracle Open World 2014 mega conference is that IFS is selling the IFS Applications suite in two new ways: in a box and in the cloud. IFS partners with Oracle for IFS-in-a-Box and Azure for IFS on Azure.

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