Capstone Turbine Corporation, an energy innovator, needed to implement management, business model, and strategy changes. It also needed to improve product reliability, modularize configurations, and provide visibility. By using SAP products, such as SAP BI, SAP EP, and SAP Best Practices, it realized performance measures for key business activities, and improved sales and inventory management.
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Capstone’s new model and business processes is being provided by SAP solutions. To connect the end-to-end sales and service processes, Capstone implemented mySAP CRM. “With direct sales,” says Pfaffinger, “we have to track our effectiveness in developing sales throughout the life cycle. We have to know how effective we are in planning and developing prospects.” mySAP SCM is also important for direct sales and is “part of the push to reduce the internal cost of products and increase profit