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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

business focused learning  Case Traditionally the self-service business case has focused on lowering costs-and for good reason.For every email that selfservice prevents, about $3 is saved. For every telephone call, $5 is saved (and as much as $30).iv When these figures are multiplied by the frequency of service interactions, the potential savings quickly add up. However, focusing on lowering cost savings alone represents only half of the benefits equation,and can undercut the real benefit potential that self-service offers. In Read More...

E-learning Best Practices
E-learning solutions can be effective ways of meeting training and knowledge management challenges. Online training delivers multiple benefits, including

business focused learning  the company’s goals. Use business metrics to help evaluate and validate learning priorities: Use numbers and statistics that make sense to most managers when building a case for your e- Learning initiative and learning priorities. For example, your department analysis tells you that you currently have a 35% failure rate for every new sales person that starts at your company. You know that it costs you approximately $15,000 (probably even more when you figure in hidden labor costs, opportunity costs, Read More...
Learning Management Suite RFI/RFP Template
Classroom Training Management, E-learning Management, Custom Content Authoring/Publishing Tools, Virtual Classrooms, Course Content/Learning Object Management, Communication and collaboration, Asse...
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Documents related to » business focused learning


Business Case - Orezone
Orezone strikes gold with Microsoft Business Solutions - Great Plains. Orezone is a Canadian mining company that needed a more efficient means to track and

business focused learning  why I liked Microsoft Business Solutions-Great Plains. It was ready to go out of the box. Doug Perkins, CFO, Orezone Orezone Resources Inc., listed on the Toronto and AMEX Stock Exchanges, is a gold exploration and development company focused on locating gold deposits in Burkina Faso, Mali and Niger, West Africa. Its goal is to make the transition from an exploration to a gold production company within three years. Quick and efficient communication between staff in Africa and its Canadian head office is Read More...
4 Steps to a Best-run Business
To promote fast growth, small businesses often sacrifice process control for creativity. But sooner or later, unstructured creativity compounded by fast growth

business focused learning  building a unified, streamlined business environment that fosters collaboration and agility. Even companies that only have a few hundred employees need structure and processes that support information sharing and focused execution ' without them, complexity and waste will continue to be a frustrating reality. Establish and Align Key Performance Indicators What is the first step to establishing structure and aligning the business? Unified metrics. This sounds obvious, but take the following example. One Read More...
CRM ROI: Creating a Business Case
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis

business focused learning  administration and support labor Business Unit Costs Planning and requirements meetings User training and learning time Process change management Tangible and Intangible Benefits Benefits typically include increases in staff productivity, cost avoidance, increased revenue and margin, and reduced inventory through the elimination of errors. These are a handful of areas of improvement that should be considered: Key Benefit Area Key Improvement Reduce cost of sales Enable self-service sales channels, Read More...
E-learning Benefits and ROI Comparison of E-learning versus Traditional Training
You’re considering a move from traditional training to e-learning, but you’re not sure if the returns will be significant. In fact, employees are better able to

business focused learning  the norm in today's business landscape. As a result, line managers have multiple responsibilities and are severely time impoverished. ELearning can help by delivering training for those areas which line managers are normally responsible, such as desktop application training and product training. They are then freed up to tackle other pressing priorities in their workday. (4) Adjusting to Employee Wants and Needs - Economic and demographic shifts has fueled the growth of telecommuting, virtual offices, Read More...
Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility
Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins

business focused learning  Intelligence in SAP Business All-in-One: Improve Transparency and Agility Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution. Read More...
Logi 9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

business focused learning  9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More...
Creating Business Value through Location-based Intelligence
Despite growth in online and virtual commerce, a business transaction or event happens at some location. The growing volume of data can yield interesting and

business focused learning  Business Value through Location-based Intelligence Despite growth in online and virtual commerce, a business transaction or event happens at some location. The growing volume of data can yield interesting and surprising insight in relation to the location of events, transactions, and behaviors, enabling informed business decisions for increased operational efficiencies, revenue growth, etc. Know the value of location within both operational and analytical applications. Read More...
Designing Compelling Business Intelligence Business Cases
IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification

business focused learning  Compelling Business Intelligence Business Cases IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification. Standardizing on enterprise solutions can help companies manage this complexity and focus on their number-one priority: enabling business intelligence (BI). The use cases presented in this whitepaper highlight ways that your company can benefit from standardization. Read More...
The 2011 Focus Experts' Guide to Business Intelligence
Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI

business focused learning  Focus Experts' Guide to Business Intelligence Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI increases, new types of analysis from a broader range of sources become worth the additional spend. This guide will help you determine what stage of BI “maturity” you are in, and then what features you need and what vendor choices you have at that stage. Read More...
The Seven Cs of Social Learning: How Social Learning Technologies Can Meet Today’s Business Challenges
Social learning can be classified as any type of learning where a person learns vicariously through observations of, or interactions with, others. Useful social

business focused learning  Technologies Can Meet Today’s Business Challenges Social learning can be classified as any type of learning where a person learns vicariously through observations of, or interactions with, others. Useful social technologies enable providers and users to navigate what is now called the “seven Cs”: content, consumption, contribution, conversation, collaboration, connections, and control, while remaining meaningful to the workflow of the business. Read More...
Advanced Business Analytics Enable Better Decisions in Banking
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

business focused learning  Business Analytics Enable Better Decisions in Banking Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the banking industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a banking organization. Read More...
Improving Training Productivity and Implementing Online Learning to Manage Rapid Growth
Having experienced rapid growth, HDFC Standard Life (HDFCSL) needed to scale up learning and development to accommodate the rush of new hires and reach all

business focused learning  SumTotal Systems,SumTotal Learning,learning management,learning management solution,learning management system,online learning,learning management system comparison,learning management systems,online learning management system,learning management system open source,learning management system lms,lms learning management system,what is a learning management system,learning management system definition,best learning management system Read More...

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