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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 business letter to customer of new ownership


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

business letter to customer of new ownership  and ensures that mission-critical business processes are reliable, secure, and scalable. Enterprise SOA and AMI in Action: Two Examples The following examples help to illustrate how enterprise SOA can make the promise of AMI a reality. Disconnect/Reconnect Process With the bidirectional capabilities of AMI supported by the SAP NetWeaver platform and enterprise SOA, utilities can monitor customers for delinquent payments, disconnect customers to prevent further unauthorized usage, and quickly reconnect

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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How To Write a Winning Proposal


Your proposal should prove your case, and motivate the client to buy your services or applications. But all too often, reading a proposal is almost as painfully difficult as writing one. So what are the secrets of truly successful proposal-writing?

business letter to customer of new ownership  to issues from their business and their industry If you use the jargon they use and if you show familiarity in the cover letter and executive summary with what's going on in their business and industry, they will assume that the entire proposal has been personalized to them. Unfortunately, most sales people resort to cloning as a means of getting their proposals done quickly. They borrow a proposal that somebody else has written for a different client, use the Find/Replace function in Microsoft Word to Read More

Ask the Experts: Approaches to Data Mining ERP


From one of our readers comes this question: I am a student of IT Management; I have an ERP course and I am supposed to write an article to review new aspects of ERP systems. I’ve decided to explore the reasons for using data mining techniques in ERP systems—and to look at different modules to which these techniques have been applied. I am going to prepare a framework to determine

business letter to customer of new ownership  that data mining and business intelligence represent to an organization is the ability to identify trends and shifts in demand patterns. This can help organizations reduce costs and benefit from increased sales revenue opportunities. JEFF SPITZER Here’s my take on data mining relating to health care compliance for electronic data. On April 14, 2006 the Health Insurance Portability and Accountability Act (HIPAA) took effect. HIPAA is a set of guidelines that US health care organizations must follow to Read More

What Small Businesses Need to Know in Today’s Regulatory Environment


Today, entrepreneurs running small-to-medium sized businesses face daunting tasks that just a few years ago were not existent. The complexities of the business world have created new risks, a myriad of regulations, and complex reporting requirements that can overwhelm any organization. Owners and managers of all enterprises, even smaller private businesses, need to be cognizant of both the spirit and the letter of the law. How does a smaller organization, with limited resources, cope with all of this? How do they stay abreast of the additional changes that are on the way? In this guide, Pete Russo of the Entrepreneurial Management Institute at the Boston University School of Management outlines the pitfalls and steps, but also looks at effective solutions for private companies.

business letter to customer of new ownership  The complexities of today's business world, however, have created new risks, a myriad of regulations and complex reporting requirements that can overwhelm a lean and focused organization, regardless of its size. While there has been considerable discussion concerning the legislative intent surrounding the impact of SOX requirements on private businesses, there is no doubt that owners and managers of most enterprises, even smaller private ones, need to be cognizant of both the spirit and the letter of the Read More

Team With Business Management to Drive Out IT Cost


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business letter to customer of new ownership  on business applications and business integrators. If either chooses the opposite management approach, increased IT complexity will result from having more people than necessary and having more technology to deal with. Conclusion   Small to midsize companies suffer the same pains as these larger ones. The only difference is that the integration versus assimilation issues lie between departments or divisions who are left to choose their own systems and suppliers. Ultimately, IT Management will be held Read More

State of the Art in TCO: Managing the Total Cost of Ownership


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business letter to customer of new ownership  manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More

11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

business letter to customer of new ownership   Read More

How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation


Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues.

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Maximize the Green Efficiency of Multi-Site National Rollouts of Technology


The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and service locations. Eliminating unnecessary travel is one way service companies can help protect the environment, and meet environmental compliance requirements. Discover a methodology that can help you reduce your fleet’s fuel consumption and carbon monoxide emissions.

business letter to customer of new ownership   Read More

RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Four: Challenges and User Recommendations


LMS presents both an opportunity and a challenge for RedPrairie.

business letter to customer of new ownership  lose focus of the business goals and results of IT deployments and become bogged down in coerced sales and implementations, RedPrairie is seeking to retain that focus through its value delivery system (named RedPrairie Approach) aimed to ensure results achievement by linking presales value assessment tools with the company's analytics offering. There are five key principles underlying this results-focused approach: Clearly link supply chain strategies to corporate objectives. Quantify logistics value Read More

The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions


Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best-of-class applications generally lack strong integration tools. As a result, many companies cannot support change effectively. See how you can supplement the capabilities of your legacy ERP solutions with a flexible, innovative financial management system-and thrive during change.

business letter to customer of new ownership  technology interoperability,CODA link architecture,business change management,systems integration,UNIT4 CODA,CODA financials,Coda enterprise business system,UNIT4 Read More

Six Common Mistakes Companies Are Making Today


Read this white paper to learn about the most common mistakes companies are making during a down economy—and find out how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders.

business letter to customer of new ownership  how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders. Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

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Moving to the Cloud: Understanding the Total Cost of Ownership


In Moving to the Cloud: Understanding the Total Cost of Ownership, you'll learn about the hard and soft costs associated with both cloud-based and ...

business letter to customer of new ownership  learn about the changing business software landscape, and the 5 major benefits cloud-based solutions offer your organization. Find out what you need to know about the comparative costs of cloud versus on-premise software. Download your PDF copy of Moving to the Cloud: Understanding the Total Cost of Ownership today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

business letter to customer of new ownership  absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools such as business applications are necessary for the vast majority of CRM initiatives, but you don't start building a house by conducting a search for tools. You begin by developing a vision of what you want your house to look like. The CRM vision should consist of a clear, well constructed model of Read More