Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.
business to customer examples
employee, customer and dealer business processes VAI chose to implement Workplace Services Express software for its ability to facilitate multiple business processes with customized functionality delivered through a common Web browser interface. Of prime importance, the portal structures the customer service process. A customer can log into the portal and enter a help desk request, explains Endsley. In the back office, our support team gets notified, and the request is routed to the appropriate