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Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

business to customer examples  suppliers, and entrust more business to them in the future. However, as a manufacturer sets the expectation that it can respond and support change, this expectation can increase the risk of exceptions at a number of points along the supply chain. Having technology that can proactively notify the appropriate individual or groups of individuals of changes through email and other forms of communication is crucial. Del Monte Foods, one of the country's largest and most well-known producers of premium quality Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » business to customer examples


Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

business to customer examples  software developers, Polestar enables business users to explore data without prior knowledge of data structures or content. Polestar brings together the simplicity and speed of search capabilities with the trust and analytical power of BI tools giving immediate answers to business questions. Users employ familiar keyword searches to find information hidden in data sources, and then navigate and explore directly on data no existing reports and metrics are necessary. By increasing self- service BI and Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

business to customer examples  gain insights into their business and to monitor services performance. About Oco Oco’s business intelligence solution provides essential business visibility, delivering an integrated set of actionable reports and KPIs from multiple data sources to any user in just weeks. Oco’s comprehensive solution dramatically reduces the timeframe, cost, and risk of traditional business intelligence implementations with deployment on a fixed-cost, fixed-time basis, and a moneyback guarantee. For more information Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

business to customer examples  employee, customer and dealer business processes VAI chose to implement Workplace Services Express software for its ability to facilitate multiple business processes with customized functionality delivered through a common Web browser interface. Of prime importance, the portal structures the customer service process. A customer can log into the portal and enter a help desk request, explains Endsley. In the back office, our support team gets notified, and the request is routed to the appropriate Read More...
Team With Business Management to Drive Out IT Cost
IT complexity drives cost and to a great extent, it is business management that drives IT complexity. Until IT architecture and infrastructure are simplified

business to customer examples  projects, they partnered with business managers to execute their business plans. They itemized, allocated and otherwise smeared IT spending over hundreds of accounts through decentralization and charge-back under the code name of project Get Closer To The Customer. Even such programs that were well-intended frequently failed to deliver the desired outcome of higher performance business operations. At best, they shared accountability for cost of operations and at worst, they turned the hen house over to Read More...
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

business to customer examples  DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More...
Managed Services: How to Adapt to the Channel Model of the Future
Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business

business to customer examples  are drastically changing the business landscape for many traditional IT channel players. This paper assesses the challenges facing the IT channel and describes how IT resellers can transform the growing demand for managed services from a threat into a key opportunity for future business success. Read More...
The 2011 Focus Experts' Guide to Business Intelligence
Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI

business to customer examples  Focus Experts' Guide to Business Intelligence Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI increases, new types of analysis from a broader range of sources become worth the additional spend. This guide will help you determine what stage of BI “maturity” you are in, and then what features you need and what vendor choices you have at that stage. Read More...
Three Truths to Guide SMBs
Recent changes in the economic environment have altered business fundamentals forever. Larger competitors want to capture the customers that SMBs previously

business to customer examples  economic environment have altered business fundamentals forever. Larger competitors want to capture the customers that SMBs previously were able to claim uncontested. Customers are becoming more knowledgeable and skillful in leveraging relationships. And financial resources may be less readily available. SMBs need to achieve the next level of efficiency and flexibility to ensure future success. Read More...
Business One
Designed specifically for small and growing businesses, the SAP Business One application is a single, affordable solution for managing an entire company

business to customer examples  growing businesses, the SAP Business One application is a single, affordable solution for managing an entire company – including financials, sales, customer relationships, and operations. Sold exclusively through SAP partners, it helps streamline your operations from start to finish, gain instant access to complete information in real time, and accelerate profitable growth. Read More...
Ways to Migrate Windows Applications to UNIX/Linux
Migration can be risky and expensive if handled by inexperienced developers. Seemingly small things can lead to bigger issues and cause performance problems

business to customer examples  to Migrate Windows Applications to UNIX/Linux Migration can be risky and expensive if handled by inexperienced developers. Seemingly small things can lead to bigger issues and cause performance problems. Hence, the services of a professional migration service provider who has executed similar projects is recommended. Learn about the different ways you can completely migrate from Windows to UNIX and Linux, so that you can make an intelligent, informed decision. Read More...
How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

business to customer examples  have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the flurry of technology and enthusiasm, little attention has been paid to how to design focused, thoughtful, and user-friendly dashboards. This guide will show you concepts and best practices for creating a high-impact dashboard that people love to use. Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

business to customer examples  the customer as a business asset (Figure 1). Figure 1. Attensity Analyze Attensity Respond . With this application, Attensity provides the means to classify, manage, and route customer conversations in social media as well as internal channels such as e-mail to specific customer care agents for response. It then allows those messages to be tracked as trouble tickets and generates a suggested response that can be automatically sent to the customer or routed to a contact center agent for servicing by the Read More...
How to Use Lotus Domino to Publish Policies and Procedures Online
Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the

business to customer examples  to Use Lotus Domino to Publish Policies and Procedures Online Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the corporate intranet, it’s a warning sign that there’s no appropriate publishing system in place. But there are alternatives and practical tips that can help you choose a cost-effective solution, based on the familiar Lotus Domino platform. Read More...
To BI or not to BI
Nowadays a company should not even question whether it needs business intelligence (BI) or not. Those who do not have it yet should include it in their future

business to customer examples  order to make sound business decisions. The only thing BI cannot do is understand certain aspects specific to human logic. Two different people in your company may end up having different results when analysing the same information, especially when vague and numerous criteria are used. For instance, the same sales report will generate different results depending on the exchange rate type that you decide to use: the current one or the exchange rate at the time when the invoices were created. Is There a Read More...

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