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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 business to customer examples


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

business to customer examples  suppliers, and entrust more business to them in the future. However, as a manufacturer sets the expectation that it can respond and support change, this expectation can increase the risk of exceptions at a number of points along the supply chain. Having technology that can proactively notify the appropriate individual or groups of individuals of changes through email and other forms of communication is crucial. Del Monte Foods, one of the country's largest and most well-known producers of premium quality

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » business to customer examples

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

business to customer examples  employee, customer and dealer business processes VAI chose to implement Workplace Services Express software for its ability to facilitate multiple business processes with customized functionality delivered through a common Web browser interface. Of prime importance, the portal structures the customer service process. A customer can log into the portal and enter a help desk request, explains Endsley. In the back office, our support team gets notified, and the request is routed to the appropriate Read More

Business Intelligence: Actionable Insights for Business Decision Makers


Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they need new business intelligence (BI) tools that can integrate and analyze huge amounts of internal and external data. Learn how such tools can help your company understand customer needs, identify trends, and use the resulting lead time to seize opportunities.

business to customer examples  software developers, Polestar enables business users to explore data without prior knowledge of data structures or content. Polestar brings together the simplicity and speed of search capabilities with the trust and analytical power of BI tools giving immediate answers to business questions. Users employ familiar keyword searches to find information hidden in data sources, and then navigate and explore directly on data no existing reports and metrics are necessary. By increasing self- service BI and Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

business to customer examples  call back during standard business hours to get answers. Using self-service technology to provide relevant answers during off hours not only keeps customers from calling back (lower costs); it makes for a better customer experience. Other benefits are tied to the everyday workflow of customer service agents.Technology is now conducting conversations formerly done by agents themselves. In the online world, “chat bots” respond to real-time text interactions with customers. In the telephonic world, Read More

Team With Business Management to Drive Out IT Cost


IT complexity drives cost and to a great extent, it is business management that drives IT complexity. Until IT architecture and infrastructure are simplified and configured into an adaptable platform, system design and construction will be fraught with wasteful work and non-essential components.

business to customer examples  projects, they partnered with business managers to execute their business plans. They itemized, allocated and otherwise smeared IT spending over hundreds of accounts through decentralization and charge-back under the code name of project Get Closer To The Customer. Even such programs that were well-intended frequently failed to deliver the desired outcome of higher performance business operations. At best, they shared accountability for cost of operations and at worst, they turned the hen house over to Read More

Success and Value from BI: The QlikView Customer Experience


A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making processes. At the same time, it frees IT groups from ongoing development duties, enabling them to focus on systems management and maintenance issues, as well as data integration and data quality issues. This IDC report assesses how QlikTech’s BI solution addresses these requirements.

business to customer examples  Experience A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making processes. At the same time, it frees IT groups from ongoing development duties, enabling them to focus on systems management and maintenance issues, as well as data integration and data quality issues. This IDC report assesses how QlikTech’s BI solution addresses these requirements. Read More

5 Things You Need to Know to Empower Today’s Mobile Workforce


As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy.

business to customer examples  Things You Need to Know to Empower Today’s Mobile Workforce As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy. Read More

PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector


PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline their source-to-contract and purchase-to-pay processes to achieve better value and control. The most recent win was at the Flintshire Council,  and now 20 out of 22 local authorities in Wales use PROACTIS.  Also recently, Newham

business to customer examples  Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline their source-to-contract and purchase-to-pay processes to achieve better value and control. The most recent win was at the Flintshire Council,  and now 20 out of 22 local authorities in Wales use PROACTIS.  Also recently, Newham Council chose PROACTIS Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

business to customer examples  future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More

How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean


Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives.

business to customer examples  through Lean Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives. Read More

How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation


Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues.

business to customer examples  to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues. Read More

Intellicus Enterprise Reporting and Business Insights Platform (V7.0) Business Intelligence Certification Report


Intellicus Enterprise Reporting and Business Insights Platform Version 7.0 (Intellicus) has been TEC Certified as a business intelligence solution. Intellicus's flagship BI product is Intellicus Enterprise Reporting and Business Insights Platform Version 7.0, a complete application for information workers, aiding with data analysis, enterprise reporting, and decision support tasks within any type of organization. Certification ensures that Intellicus has demonstrated the platform's support for select real-world business processes, and that TEC analysts have reviewed the product's functionality against known benchmarks. Download the Intellicus certification report now for product analysis and in-depth analyst commentary.

business to customer examples  Enterprise Reporting and Business Insights Platform (V7.0) Business Intelligence Certification Report Intellicus Enterprise Reporting and Business Insights Platform Version 7.0 (Intellicus) has been TEC Certified as a business intelligence solution. Intellicus's flagship BI product is Intellicus Enterprise Reporting and Business Insights Platform Version 7.0, a complete application for information workers, aiding with data analysis, enterprise reporting, and decision support tasks within any Read More

MicroStrategy 9 for Business Intelligence Certification Report


MicroStrategy 9 is now TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence (BI) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

business to customer examples  9 for Business Intelligence Certification Report MicroStrategy 9 is now TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence (BI) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

BUSINESS FIRST


BUSINESS FIRST is an open and visual application factory integrating business process management (BPM) and model-driven engineering (MDE) innovative technologies.  

business to customer examples  FIRST BUSINESS FIRST is an open and visual application factory integrating business process management (BPM) and model-driven engineering (MDE) innovative technologies. Read More

To BI or not to BI


Nowadays a company should not even question whether it needs business intelligence (BI) or not. Those who do not have it yet should include it in their future strategies, while those who do have it should search for ways to make BI work at its full potential. You Don’t Have It Yet? Let's first analyze and understand why a company may not have BI: 1. BI is too expensive If this

business to customer examples  order to make sound business decisions. The only thing BI cannot do is understand certain aspects specific to human logic. Two different people in your company may end up having different results when analysing the same information, especially when vague and numerous criteria are used. For instance, the same sales report will generate different results depending on the exchange rate type that you decide to use: the current one or the exchange rate at the time when the invoices were created. Is There a Read More