An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.
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while helping communicate the business value of IT services, and proactively identifying and resolving problems. Source : Compuware Resources Related to IT Service Management (ITSM) : IT Service Management (ITSM) (Wikipedia) Reducing Operational Risk of IT Service in Finance IT Service Management (ITSM) is also known as : Service Mgmt Software , ITIL ITSM , ITSM Configuration Management , Operational IT Service Management , ITSM Software Solution , IT Service Management Suite , ITIL Compliance , It