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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

c helpdesk  Software-Promoting Social and Multichannel Customer Service Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on its social software platform, the

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

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Documents related to » c helpdesk

What’s Up with xTuple-and Open Source ERP?


You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find out how as TEC principal analyst P.J. Jakovljevic looks at xTuple’s current ERP offerings and commercial editions, and speaks with xTuple CEO Ned Lilly on the vendor’s social capabilities, product development focus, market and competitive landscape, and future outlook.

c helpdesk  commercial (for a fee) cloud edition will give unrestricted access to the data (backups, application programming interfaces [APIs], etc.) and helpdesk support—and the ability to run a mix of Mobile Web and Desktop clients. The general idea is that each major version number in the 4.x series will see at least one new module ported to the Mobile Web client. For example, 4.1 will almost certainly be sales order management; 4.2 will likely be inventory management and all the related commercially-licensed Read More

Building a Business Case for Enterprise Spyware Protection


It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and desktop processing by tiny increments. But even the slightest slowdown, multiplied across the enterprise, adds up to a serious bottom line impact in decreased automated processing and worker productivity.

c helpdesk  upon the network traffi c sensors in fi rewalls and anti-virus software may not alert the network administrator in time to stop the spyware's activities. And even if the alert is timely, the proper extrication of malware from PC or server operating systems can be time-consuming in order to be thorough and to avoid damage to the systems to which it has become bound. A better solution identifies malware before it installs itself, quarantines it, and then enables the administrator to remove it if Read More

Encompix--Thriving on Encompassing Complexity Part One: Event Summary


If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

c helpdesk  -Thriving on Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a sing Read More

DP&C SmartFleet: The Union of Functionality and Customer


I have recently taken the helm as TEC’s research analyst for all manner of strategic supply chain management (SCM) solutions designed to take businesses to a higher level, that being their aspiration and achieved with varying degrees of success. However, I’m not here to make a case of my humble credentials in this first posting of mine. A recent entry into the circle of trust that is

c helpdesk  C SmartFleet: The Union of Functionality and Customer I have recently taken the helm as TEC’s research analyst for all manner of strategic supply chain management (SCM) solutions designed to take businesses to a higher level, that being their aspiration and achieved with varying degrees of success. However, I’m not here to make a case of my humble credentials in this first posting of mine. A recent entry into the circle of trust that is the TEC Certification Program is DP&C SmartFleet Plus, a Read More

To ERP or Not to ERP, that Is the C-level Question


Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, your organization no longer must be bound to a one-size-fits-all ERP solution. One can pick and choose from the best of the best from ERP component vendors to fit your needs.

c helpdesk  ERP, that Is the C-level Question To ERP , or not to ERP , that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous ERP vendors , Or to take arms against a cloud of component solutions …   Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, the words of the Bard of Avon (updated for the present day) might be considered before Read More

S&C Electric Uses ProjectLocker to Manage Development Across a Diverse Environment with Ease


For many years, S&C Electric, a global provider of electric power system equipment, used internally built tracking and Subversion data to manage source code and documents and to track viruses. But as it grew, its needs became more complex, and more maintenance time was required. A managed source control solution now manages and protects S&C Electric’s intellectual property, and saves the company a lot in man-hours.

c helpdesk  C Electric Uses ProjectLocker to Manage Development Across a Diverse Environment with Ease For many years, S&C Electric, a global provider of electric power system equipment, used internally built tracking and Subversion data to manage source code and documents and to track viruses. But as it grew, its needs became more complex, and more maintenance time was required. A managed source control solution now manages and protects S&C Electric’s intellectual property, and saves the company a lot in Read More

Enterprise Impact Simulation Alliances - At The Core Of EIS


C-commerce alliances are primary drivers of the demand for the predictive capabilities of Enterprise Impact Simulation. Information about IT systems is becoming more valuable than the systems themselves because it is our entry fee to the alliance model, and admission to the alliance is a prerequisite for survival of the business. IT organizations should move quickly to satisfy the new value proposition their companies require of them.

c helpdesk  Impact Simulation Alliances - At The Core Of EIS Alliance-driven IT The key demand driver for the predictive capabilities of Enterprise Impact Simulation (EIS) is c-commerce and the alliance-based business model that results. Accurate, coherent, comprehensive blueprints of our IT systems form the foundation of EIS; the ability to accurately predict the impact proposed changes to the business will have on the IT infrastructure and vice-versa. This predictive capability is needed to reliably and Read More

Subtle (or Not-so-subtle) Nuances of Microsoft .NET Enablement


The Microsoft .NET strategy continues to confuse many, due to the lack of understanding of the technology. Indeed, because of the massive marketing campaign undertaken by Microsoft, many vendors have adopted a "too liberal" approach to marketing .NET Framework-based initiatives.

c helpdesk  (or Not-so-subtle) Nuances of Microsoft .NET Enablement Defining Microsoft .NET Microsoft . NET is a comprehensive software development environment that was introduced in 2000 as Microsoft's next-generation programming environment. Pronounced dot net, and widely known as the Microsoft .NET Framework , it was designed to compete with the counterpart Java-based Java 2 Enterprise Edition ( J2EE ) platform. The .NET Framework is the Microsoft Web services strategy for connecting information, people, Read More

Enterprise Management and Support in the Industrial Machinery and Components Industry


Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help?

c helpdesk  Support in the Industrial Machinery and Components Industry Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help? Read More

Choosing a Key Management Solution


The modern enterprise deploys a variety of server platforms, operating systems, and programming languages. A major barrier to deploying encryption has been the challenge of accessing encryption keys from these widely divergent environments. This paper helps define the key management needs of your enterprise, while defining the elements necessary to reduce the technical challenges and cost of deployment.

c helpdesk  supported for key retrieval: C and C++ C# (C Sharp) Cobol VBNET (VB NET) Java Visual Basic and Access VB This wide array of languages presents a daunting challenge to a key management vendor. A well thoughtout strategy is needed to be sure that encryption keys can be retrieved into all of these environments. Since Microsoft has clearly defined the .NET platform as their strategic development platform, the key management vendor should provide a .NET Assembly as a core platform for key retrieval. The Read More

Stepping Up to the Challenge: CMO Insights from the Global C-suite Study


This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as collectively; designing rewarding customer experiences; and capitalizing on new technologies to provide those experiences smartly and efficiently.

c helpdesk  Up to the Challenge: CMO Insights from the Global C-suite Study This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as Read More

Body Shop to Mind Shop: Businesses Look for More from Third-party Consultants


IT departments rarely have the luxury of spare capacity or sufficient knowledge of all the products and technologies that the rest of the organization expects. However, IT is an integral part of most companies, and supporting diverse or specialized technologies and understanding their impact on the business is necessary. Organizations not only need third parties—they need them to be focused and cost-effective. Learn more.

c helpdesk  for More from Third-party Consultants Quocirca's primary aim is to provide market insight and knowledge to technology vendors and service providers, enabling them to more effectively develop, market and sell products to businesses of all sizes across multiple geographies. Source : Quocirca Ltd Resources Related to Body Shop to Mind Shop: Businesses Look for More from Third-party Consultants : Third-Party (Wikipedia) Consultant (Wikipedia) Body Shop to Mind Shop: Businesses Look for More from Read More

Trends in IT Needs, Purchasing, and Strategy


Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with current approaches to IT, may tell the story of how “strategic” your IT systems really are. More importantly, this tension underscores the involvement IT must have in understanding and participating in determining needs. I

c helpdesk  in IT Needs, Purchasing, and Strategy Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with current approaches to IT, may tell the story of how “strategic” your IT systems really are. More importantly, this tension underscores the involvement IT must have in understanding and participating in determining needs. I recently read this article from Information Age , which covered new Gartner res Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

c helpdesk  the next time you call helpdesk for assistance.            ? Read More