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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

c helpdesk  Software-Promoting Social and Multichannel Customer Service Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on its social software platform, the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » c helpdesk


Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

c helpdesk  -Thriving on Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a sing Read More...
Building a Business Case for Enterprise Spyware Protection
It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and

c helpdesk  upon the network traffi c sensors in fi rewalls and anti-virus software may not alert the network administrator in time to stop the spyware's activities. And even if the alert is timely, the proper extrication of malware from PC or server operating systems can be time-consuming in order to be thorough and to avoid damage to the systems to which it has become bound. A better solution identifies malware before it installs itself, quarantines it, and then enables the administrator to remove it if Read More...
What’s Up with xTuple-and Open Source ERP?
You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find

c helpdesk  commercial (for a fee) cloud edition will give unrestricted access to the data (backups, application programming interfaces [APIs], etc.) and helpdesk support—and the ability to run a mix of Mobile Web and Desktop clients. The general idea is that each major version number in the 4.x series will see at least one new module ported to the Mobile Web client. For example, 4.1 will almost certainly be sales order management; 4.2 will likely be inventory management and all the related commercially-licensed Read More...
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

c helpdesk  and Rewards of Customer-Focused Partnerships: Economist Report Executives around the globe are realizing that their relationships with suppliers, customers, stakeholders, and even competitors must evolve. Strategic partnerships can help your organization launch new products, innovate at a quicker pace, reduce costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Read More...
Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

c helpdesk  s Second Bite at the IPO Cherry (Part II) Well, a few months after  Part I of this blog post was published, which focused on Deltek 's pre- New Mountain Capital private equity investment era, the time has finally come for us to analyze why being again publicly traded should (or should not) work better for Deltek this time. If one is to judge merely by the most recent financial figures , it would appear to be working well, but my focus here is on some lingering softer issues too. So, when the new m Read More...
ScienceSoft Inc.
ScienceSoft Inc. has been providing software outsourcing services for its customers across the globe from its offices in Belarus for 15 years. Over this

c helpdesk  Inc. ScienceSoft Inc. has been providing software outsourcing services for its customers across the globe from its offices in Belarus for 15 years. Over this time, our staff of 150 IT experts has gained strong experience in handling all major programming languages and technologies. We are committed to supplying customers with state-of-the-art C/C++, Java, .Net development services as well as Unix/Linux, web and database solutions. Read More...
CIO Horror Stories and What They Mean For Vendors
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have been treated by vendors. The vendors

c helpdesk  operations. You're a Class C Customer When the company had twenty-seven data centers, they had twenty-seven copies of the same hardware. Our CIO was paying $1.8 million (USD) annually in hardware maintenance. When a worldwide IT meeting was held at HQ, the hardware vendor was invited to present its new announcements to the worldwide IT management group. The hardware vendor would not attend the meeting. The sales rep told our CIO, You're a class C customer; we do not have the time for you. The message Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and

c helpdesk  Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle R. Garland - November 22, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM packages on the front end, and e-Procurement and Supply Chain Management packages on the back end, these packages have come into their own. Read More...
Enterprise Management and Support in the Industrial Machinery and Components Industry
Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more

c helpdesk  Support in the Industrial Machinery and Components Industry Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help? Read More...
Managing Global Trade Flows
In global trade, the flow of information must support the tracking and management of the goods to enable the secure and compliant entry and exit to and from

c helpdesk  are a multitude of complex interactions between the global trade flows within a secure supply chain. Namely, across the few dozens pertinent processes, global trade requires managing the flow of goods, funds, and information. That is to say, the flow of information must support the tracking and management of the goods to enable the secure and compliant entry and exit to and from countries for the correct funds to flow to eligible business and trading partners. Part Three of the Will 2005 Validate the Read More...
DP&C SmartFleet: The Union of Functionality and Customer
I have recently taken the helm as TEC’s research analyst for all manner of strategic supply chain management (SCM) solutions designed to take businesses to a

c helpdesk  C SmartFleet: The Union of Functionality and Customer I have recently taken the helm as TEC’s research analyst for all manner of strategic supply chain management (SCM) solutions designed to take businesses to a higher level, that being their aspiration and achieved with varying degrees of success. However, I’m not here to make a case of my humble credentials in this first posting of mine. A recent entry into the circle of trust that is the TEC Certification Program is DP&C SmartFleet Plus, a Read More...
To ERP or Not to ERP, that Is the C-level Question
Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP

c helpdesk  ERP, that Is the C-level Question To ERP , or not to ERP , that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous ERP vendors , Or to take arms against a cloud of component solutions …   Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, the words of the Bard of Avon (updated for the present day) might be considered before Read More...
Business Agility for Midsize Companies: Actionable Information and Employee Insight
Business agility means that everyone—from C-level executives to front-line workers—needs to execute on the changing business environment and the requisite

c helpdesk  Agility for Midsize Companies: Actionable Information and Employee Insight Business agility means that everyone—from C-level executives to front-line workers—needs to execute on the changing business environment and the requisite changes to business plans. As a midsize company, agility is even more critical; you need to react quicker than your larger counterparts to survive and thrive. Read about an application that empowers users at all levels to align resources to execute on strategies. Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: SAP AG
SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly

c helpdesk  Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: SAP AG 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: SAP AG R. Garland - September 22, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now in 2001, the Read More...

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