In part one of this series, we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the benefits of social media in ERP, social capabilities and features, and also pointed out that user adoption and corporate governance must be considered when rolling out these tools. This second post provides an in-depth look at the different approaches major ERP vendors have taken to integrate social capabilities into their ERP systems and provides some tips for users looking for a social ERP system.
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paid add-ons to their customers or as part of an upgrade to the solution; some other vendors offer the tools free of charge. It’s best to contact your vendor to get pricing and availability details; however, if your provider wants to charge a big fee to add a little collaboration, don’t be too willing to open up the checkbook just yet. In 2-3 years’ time, most, if not all ERP solution providers will be forced to offer basic social collaboration capabilities as part of their base product pricing.