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Abstract: In 2005, Nu-West Construction Products was executing a rapid expansion plan that included three new distribution facilities in Western Canada. Believing it had outgrown its existing solutions, Nu-West conducted a comprehensive enterprise resource planning (ERP) software evaluation project to find a replacement. Learn how the chosen solution, TGI’s Enterprise 21 ERP, helped Nu-West meet its unique distribution needs.
Abstract: Based in Houston, Texas (US), Commonwealth provides engineering and construction management services for chemical process industries. Aiming to drive operational efficiencies and enable cost-effective growth, the company chose to centralize project management and accounting, and turned to Microsoft® Gold Certified Partner, New Vision Consulting Group, to deploy Microsoft® Dynamics® SL. Learn how the company benefited.
Abstract: Learn how Viewpoint Construction Software used Clientele to combine its different databases into one common customer database that is customized to fit the unique needs of the company.
Abstract: To find out what you need to know about erp systems for growing small or midsized businesses, download your copy of from accounting to erp: a
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Abstract: Companies are starting to realize they don’t have the option of ignoring the quality of their customers’ experiences. Overstock.com knew customers want excellent service, regardless of which channel is used. But it had to overcome some obstacles on the road to excellence. Learn about the customer relationship management (CRM) solution the company chose, and how it improved the quality of customer interactions.
Abstract: Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.
Abstract: Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when choosing a CRM system.
Abstract: The process of implementing a new enterprise solution is incredibly complex. This process can send your organization down a long road of beneficial—and sometimes painful—change. The good news, though, is that if the implementation is done right the first time, you won’t have to travel that road again. The key question: how do you do it right?
Abstract: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.
Abstract: Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those little expense reports adds up to a big one.
Abstract: Scient’s bottom line and stock price have both suffered from two clients that ran out of funds before paying their bills. One of them was a dot-com, and it’s barely possible that it won’t be the last.
Abstract: Informatica Corporation (Nasdaq: INFA), a major extract/transform/load tool vendor, today announced the general availability of MX2 1.6, the latest version of its Metadata Exchange (MX2) application programming interface (API). Informatica bills MX2 1.6 as the first object-oriented metadata exchange facility to support XML, a text-based programming language standard for integrating and managing bi-directional metadata exchange.
Abstract: Since 1985, TrailTech Inc. has provided the agriculture, construction, and transportation industries with state-of-the-art trailer equipment. However, inaccurate bills of materials (BOMs) were causing bottlenecks, missed delivery dates, and substandard productivity. After TrailTech implemented an enterprise resource planning (ERP) system that created real-time BOMs and eliminated bottlenecks, customer complaints of delinquent deliveries reduced dramatically, improving stress levels throughout the plant.
Abstract: If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.
Abstract: Maytag had set very aggressive inventory goals, and material manager, Richard Dix needed to find a solution to lower material related downtime, reduce airfreight bills, and reduce overall production costs.
Abstract: IT complexity drives cost and to a great extent, it is business management that drives IT complexity. Until IT architecture and infrastructure are simplified and configured into an adaptable platform, system design and construction will be fraught with wasteful work and non-essential components.
Abstract: Discover what makes your procurement process provide for full and open competition. Learn what are the different competitive procurement methods. Get an introduction to the Federal Acquisition Regulation (FAR), the official document setting forth procurement policies and procedures that US federal agencies should follow when soliciting offers (bids or proposals) for goods, products, services, or construction from qualified suppliers
Abstract: Novelis is the world leader in aluminum rolling and beverage can recycling. Novelis produces advanced aluminum sheet and foil products for customers in high-value markets, including automotive, transportation, packaging, construction, and printing. Find out how scheduling technology improved some of its most important key performance indicators (KPIs).
Abstract: Helsinki (Finland)-based Rautaruukki Oyj is a leading supplier of metal-based components, systems, and integrated systems to the construction and mechanical engineering industries. The company has a wide portfolio of metal products and services, with operations in over 20 countries. Find out how the company found a solution to manage inventory, manufacturing productivity, and delivery performance.