X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 california approved certifying organization exam


Automated Operations: Five Benefits for Your Organization
Automating computer operations can bring many benefits to your organization's IT management, such as cost reduction, and increases in productivity, availability

california approved certifying organization exam  IT management,automation,automating operations,scheduler,enterprise scheduling system

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Recruitment and Staffing

Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology. 

Evaluate Now

Documents related to » california approved certifying organization exam

Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

california approved certifying organization exam   Read More

Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment


Midsize businesses feel the most pressure to boost revenue and increase profits—and have smaller margins for error. Achieving your goals requires making smart, timely decisions that are backed by solid data. With a business intelligence (BI) solution, you can make timely informed decisions and improve productivity, while maximizing value and return. Find out about the five success factors for implementing a BI solution.

california approved certifying organization exam   Read More

ERP Analytics vs. BI for Manufacturing: Which Is Right for Your Organization?


Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations identify whether they are getting the most out of their resources. Is the money they spend going to good use? Are they proactively identifying ways to cut costs while maximizing resources?Enterprise resource planning (ERP) solutions

california approved certifying organization exam   Read More

Top 5 Tips to Increase Technician Utilization


It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction.

california approved certifying organization exam   Read More

Human Capital Financials: Understanding the Value of the Human Assets within Your Organization


Many companies are still not fully realizing the ROI on their human capital. While people are often spoken of as assets, they are generally treated as costs, because there is no standardized system of valuing them. TEC research analyst Sherry Fox explores how basic accounting principles can apply to human capital management and argues that investing in people is smarter for your company’s bottom line than cutting costs.

california approved certifying organization exam   Read More

Seven Steps to Building a High-Impact Learning Culture


Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that nurtures learning and helps employees live up to their fullest potential.

california approved certifying organization exam   Read More

Greening the Organization Profitably with Asset Management


The world is focusing on environmental awareness, and reducing greenhouse gases is now an inevitable part of doing business. But how can you conform to compliance regulations and still remain competitive? Green-centric asset management implementations—valuable tools in resource conservation—are helping companies increase productivity and improve their bottom lines. Maybe getting greener isn’t so hard after all.

california approved certifying organization exam   Read More

Think Your Organization Is Too Small for ERP? Think Again


While many believe ERP to be out of reach of SMBs, a well-managed ERP implementation can be a continuing source of cost savings and operational improvements which help companies grow and thrive. Even small companies can document the business benefits of ERP, not only in terms of quantifiable cost savings and schedule improvements, but also in terms of standardizing, streamlining, and accelerating business processes.

california approved certifying organization exam   Read More

Fostering Employee Engagement in Your Organization


Fostering employee engagement is critical to creating an effective, innovative workplace. Increased employee engagement has the potential to positively impact your entire organization, and bring about higher accountability to performance across the board. Employee engagement is also a key factor in career development—engaged employees are far more likely to be effective and charismatic leaders. This white paper looks at ways to measure and increase employee engagement, so that your company can reap the benefits of an engaged workforce, including improved productivity, better customer service, increased employee retention, and increased customer retention.

california approved certifying organization exam   Read More

Connecting Your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization


When businesses commit to implementing customer relationship management (CRM), they commit to realigning their entire organizations around the customer. More specifically, they commit to collecting the right data—and using it the right way at the right time. But if you’re the manager championing CRM in your organization, how do you create the CRM buzz and obtain executive buy-in?

california approved certifying organization exam   Read More