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Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » call account


Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

CALL ACCOUNT:
11/13/2007 5:13:00 PM

Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

CALL ACCOUNT:
2/13/2007 3:42:00 PM

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

CALL ACCOUNT: CRM, sales, marketing, telemarketing, call-centric, CallPro CRM.
2/27/2012 11:09:00 AM

Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CALL ACCOUNT:
8/3/2009 3:19:00 PM

Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

CALL ACCOUNT: compac, compag, compaq, difference between free software and open source, free and open source, free and open source software, open source, open source and free software, open source development, open source software, perspectives on free and open source software, presario, red hat backup software, red hat linux software, red hat software, red hat software raid, understanding open source and free software licensing, call center, call center agent, call center industry, call center outsource, call center outsourcing, call centers, telemarketing call center.
10/20/1999

Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

CALL ACCOUNT:
9/5/2007 1:20:00 PM

Talent Management for the Twenty-First Century
It’s time for a new approach to talent management that takes into account the uncertainty businesses face today. Fortunately, companies already have a model that has been well honed over decades to anticipate and meet demand in uncertain environments—supply chain management (SCM). By borrowing lessons from operations and supply chain research, firms can forge a better model of talent management. Find out how.

CALL ACCOUNT: SAP, manager, hr, mba, crm, motivation, logistics, job description, erp, project management, system management, outsourcing, management software, payroll, human resources, humanresources, supply chain, risk management, procurement, government jobs, business management, job vacancies, business software, time management, resource management, business intelligence, job agencies, accounting software, financial management, management jobs, human resource mgmt, supply management, human services, strategy management, scm, management training, change management, supply chain mgmt, supply chain .
10/18/2010 2:06:00 PM

Infor Epiphany


CALL ACCOUNT: Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components:Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction.Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

CALL ACCOUNT: call center, call center solutions, virtual queuing, visual dialing.
9/24/2011 9:35:00 PM

Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

CALL ACCOUNT: call center as corporate information hub, call center information, call center business, call center books, it call center, business call center, call center articles, call center how to, call center network, call center book, it call centers, how to make a call center, how to get call center clients, call center purpose, call center company profile, call center article, call center s.
6/28/2012 4:26:00 PM

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes
In a productive sales force, salespeople concentrate on acquiring, growing, and retaining profitable relationships within their account bases. To achieve this level of sales efficiency, you need a sales force automation (SFA) system that manages pipeline performance and territory alignment, and analyzes customer relationship management (CRM) data. Learn how a SFA solution can help you sales force excel.

CALL ACCOUNT: SAP, sales management, performance management, lead generation, sfa, customer management, account management, customer relationship management, key account manager, sales leads, sales lead, sales automation, web crm, sales force automation, sales strategy, free crm, crm system, web based crm, sales account management, sales lead generation, account management jobs, sales crm, sales tracking, crm service, sales forecasting, key account management, sales management software, kpi performance, lead management software, crm on demand, best crm, opportunity management, lead tracking, sales funnel, .
9/1/2010 3:29:00 PM


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