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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

call account  data, service delivery and call center performance data, service supply-chain spare parts & reagent consumable data, and customer survey/satisfaction scoring to name a few. Data currently resides in at least 3 disparate systems. This reporting solution must enable the ability to investigate and “slice and dice” the data across multiple business hierarchies (regions, segments, customers, product lines, fiscal periods). Benefits to customerfacing teams and account managers are numerous, and include: Read More

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Documents related to » call account


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

call account  achieve these performance goals, call centers are increasingly harnessing technologies that have to track customer workflow, thereby providing more consistent and accurate answers to customer inquiries, seamlessly across all the channels. Almost anyone reading this article has experienced frustration when an automated voice response system to which he or she has just dictated a lengthy account number (and plethora of other sensitive information) fails to transfer that information directly to the agent, Read More
Top 10 Considerations When Changing Payroll Software
When choosing a payroll software vendor, there are numerous considerations that must be taken into account when narrowing down the choices. Obviously, you have

call account  support. For more information,please call us as 800-424-9392 or visit our web site at www.sageabra.com . Searches related to Top 10 Considerations When Changing Payroll Software : Accounting | Accounting Data | Accounting Information | Accounting Packages | Accounting Reports | Accounting Software | Accounting Softwares | Accounting Solutions | Accounting System | Accounting Systems | Accounts Software | Apply Payroll Software Solution | Apply Payroll System | Applying Payroll Software Solution | Read More
SAP Users Speak Out on Credit and Collections Shortcomings
A recent survey of companies which have implemented SAP Accounts Receivable reveal more than a few areas where the system failed to deliver. Although nearly all

call account  steps to identify a call, take notes, get the next account, etc. Now, it takes 43 steps. Collections doesn't allow users to drill-down, prioritize calls, or perform exception reporting. Enhancements to custom reports have provided some flexibility to capture/extract data, however, despite ensuring that the same formula and data is used, in some cases there is still a significant difference in SAP DSO and the DSO we arrive at when calculated outside of SAP. SAP Credit Management Issues: We have Read More
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

call account  Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the user community to properly utilize the tools; particularly in the sense of enterprise deployment. Specifically, Read More
Software Size Units
The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the

call account  Size Units The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the complexities of software development. This paper proposes software size units (SSUs) as an alternative to points, defines their component elements, and explains how to use SSUs for more accurate software estimations and easier productivity assessments. Read More
Why .NET Technology Is Important for ERP
.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise

call account  and business rules | call managed code and business rules | callback code and business rules | calling managed code and business rules | classes code and business rules | code vs. managed and business rules | code vs. managed code and business rules | compiled managed code and business rules | console code and business rules | create technology and business rules | data technology and business rules | debug managed code and business rules | debugging managed code and business rules | define managed code Read More
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

call account  your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment,Marketing Automation,Sales Force Automation (SFA),CRM Analytics,Call Center and Customer Service,Professional Services

call account  Automation (SFA) CRM Analytics Call Center and Customer Service Professional Services Automation (PSA) e-CRM E-Mail Response Management Industry Vertical Module Availability Product Technology This functional and technical requirement set template covers industry-standard functional criteria of CRM for Financial and Insurance Markets that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves Read More
Direct 500, LLC
Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales

call account  ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct Read More
Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

call account  management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always integrate well together, resulting in extra deployment costs and an increase in the complexity of company activities. But by partnering with SAS Analytics to Read More
How to (Ab)Use Your Employees as a Social Platform
Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts

call account  Social marketing campaigns are specifically created for employees to use in a context that can take full advantage of their personality and skills. For example, T.G.I. Friday’s is famous for showcasing its bartenders and other employees to give a sense of the cool atmosphere at their restaurants. For Pepsi, social marketing took the shape of employees receiving free samples of a newly released product, as well as cash to host BBQ events (scheduled on Facebook) at which they would distribute the new Read More
Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.

call account  e.t.: Now You Can Call Or Use The Web Teloquent To e.t.: Now You Can Call Or Use The Web D. Geller - April 21st, 2000 Event Summary Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options for seeking assistance, including requesting Read More
How to Buy an Enterprise Software Thingy
Laws a’mercy, now that’s what you call a flame war.The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords, decrying

call account  now that’s what you call a flame war. The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords , decrying our use of the word “tool” to refer to so-called software “solutions.” I won’t address his characterization of TEC bloggers as “fashionably unique.” (Software selection? Fashionable? Whatever. Can’t wait for the catwalk.) I’ll just point out that TEC’s mandate is to be an advocate for the end user when it comes to buying enterprise software. Read More

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