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Help Desk for the Health Care Industry
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
 

 call catch


Software as a Service's Functional Catch-up
Software-as-a-service solutions are emerging to address almost every business application need considered

call catch  more notable ones include call center management; dispatch management; document management; project portfolio management (PPM); product lifecycle management (PLM); and web analytics. For more background on the SaaS trend, see: SaaS-ing the Manufacturing Opportunity and Software as a Service: Not Without Caveats. Manufacturers and Distributors are Checking Out Software as a Service There are a growing number of indications that manufacturing and distribution enterprises of all sizes are looking into

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CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons... Get this template

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Help Desk for the Health Care Industry
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...

Documents related to » call catch

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

call catch  Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the user community to properly utilize the tools; particularly in the sense of enterprise deployment. Specifically, Read More

xTuple xChange, Add on to Your ERP


In a call yesterday with xTuple's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the company's recently launched xChange online store, which I think is a smart way for an open source enterprise software vendor to provide clients convenient access to community and partner innovations. It may also be a cost-effective means for

call catch  Your ERP In a call yesterday with xTuple 's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the company's recently launched xChange online store , which I think is a smart way for an open source enterprise software vendor to provide clients convenient access to community and partner innovations. It may also be a cost-effective means for acquiring specific ERP-related functionality and services as needed.  In the free and open source Read More

IBM Taking on Sun in Web Infrastructure?


IBM has decided to take on Sun in the Internet infrastructure arena. What do they bring to the table? And who will win the war of words?

call catch  impact (what some might call spin control ) of Network Solutions switching over to the RS/6000, this is clearly not a good sign for them. In addition, the gist of the response appears to be company-focused (IBM is a declining company ), not product-focused. Ad hominem attacks often signal a fundamentally weak position - is that the case with Sun? Sun and Solaris is not an inherently weak platform, in fact it is generally reliable and robust, and is still relied on by much of the Web to provide the infra Read More

Sit Down and Have a Long Talk with Your E-Business Application


Locus Dialogue Inc. announced a solution developer partnership with Great Plains. Through this partnership Locus Dialogue will speech-enable access to solutions from Great Plains. I can hear it now… 'DAMN IT, JIM !! I’m an e-commerce app, not an ACCOUNTANT!'

call catch  or log a service call via voice instructions. Locus is not alone in its delivery of voice recognition software. Industry participants such as IBM, Philips, Dragon Systems and Voice Express all offer a form of speech software. Equal challenges among these participants include, ease of use, adoption and performance. The Locus/Great Plains development agreement is worth watching to discover the application adoption and usage rate. If successful, perhaps voice integrated self service applications will become Read More

Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

call catch  There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field Read More

Fonolo


Fonolo offers a call center solution to ensure a satisfying customer experience from a support perspective. The solution offers smart dialing and scheduled call-backs, as well as multichannel support.

call catch  Fonolo offers a call center solution to ensure a satisfying customer experience from a support perspective. The solution offers smart dialing and scheduled call-backs, as well as multichannel support. Read More

How to Buy an Enterprise Software Thingy


Laws a’mercy, now that’s what you call a flame war. The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords, decrying our use of the word “tool” to refer to so-called software “solutions.” I won’t address his characterization of TEC bloggers as “fashionably unique.” (Software selection? Fashionable? Whatever. Can’t wait for the catwalk.) I’ll

call catch  now that’s what you call a flame war. The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords , decrying our use of the word “tool” to refer to so-called software “solutions.” I won’t address his characterization of TEC bloggers as “fashionably unique.” (Software selection? Fashionable? Whatever. Can’t wait for the catwalk.) I’ll just point out that TEC’s mandate is to be an advocate for the end user when it comes to buying enterprise software. Read More

Network Engineering to Support the Bandwidth Manager Architecture


Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN).

call catch  impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN). Read More

Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

call catch  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More

Social Engineering Can Thwart the Best Laid Security Plans


There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

call catch  usually conclude the phone call by saying something like, That's OK, I'll just use the master password or I wish that everyone was as security conscious as you. This will help to put the user at ease again so that they don't report the incident. The Final Objective    Now, suppose that the hacker did trick the user into giving up the password. The hacker must still maintain an image of legitimacy so that the user doesn't get suspicious. This is usually done by not rushing to get off the phone. The Read More

Reconciliation: A Basis for Interconnect Settlements


When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective.

call catch  different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective. Read More

HP: Why Not Just Call It “e-Vectra.com”?


HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

call catch  Why Not Just Call It “e-Vectra.com”? Event Summary [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE:HWP] today joined the industry movement toward low-cost, legacy-free desktop PC systems by unveiling its e-Vectra corporate desktop line, the company's first e-PC product designed for the workplace. The dictionary-sized computer tower features a new look and weighs just under 8 pounds, making it about 75 percent smaller than traditional commercial desktop PCs, according to HP officials in Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

call catch  the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Read More