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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call ceneter singapore


Acumatica Unleashing Its Cloud ERP Potential
Acumatica held its Partner Summit recently, and TEC used the occasion to check in with this growing cloud-based ERP vendor. The list of cloud ERP vendors is

call ceneter singapore  in January, issued a call to arms at the Partner Summit, telling Acumatica’s growing community of partners and ISVs that “The Time is Now.” Recent Announcements Acumatica had a lot to talk about at the Partner Summit regarding its activities over this past year, including: Yury Larichev’s promotion from COO to CEO (January 2013) Launch of Acumatica 4.0 (March 2013) Agreement with Australasian business software vendor MYOB (July 2013) Release of Acumatica 4.1 (August 2013) Appointment of Sean

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012


SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities "According to the plans of both the client and its system integrator, Sparta Consulting, the entire project is supposed to take only 14 months, which is a pretty intensive timeline considering a level of the solution selected and the company’s size. The modules to be implemented are financials

call ceneter singapore  pulled in the former call center module from SoftBrands, but it is an Infor product. It was originally branded as a SoftBrands product because of legal/finance considerations. With the combination of the Infor and Lawson (SoftBrands was temporarily under the Lawson umbrella), this branding shell is no longer necessary. — P.J. Jakovljevic, TEC Principal Analyst TEC article (April 2012):  Waking Up to a New Day at Infor SAP unveils Project Robus (its new social collaboration strategy) Industry tags: cr Read More

Outsourcing 101 - A Primer


Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

call ceneter singapore  benefits, data transcription, and call center operations. This realm is made more and more possible by continued investment in education, improved information technology, the wide adoption of the Internet, and the broad, but still emerging, availability of low cost telecommunications and data communications in third world countries. How Does It Work? How does a company engage and pay for the services of an outsourcing provider? Simply, the company contracts with an outsourcing provider to do a defined sco Read More

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

call ceneter singapore  best fit solutions that call for minimum customization to accommodate their workflow. An option could be to follow in the footsteps of MS CRM, which allows independent software vendors (ISV) to build flavors and industry specifics on top of the core MS CRM application platform, thereby satisfying specific market demands. The Maximizer Enterprise 8 offering directly competes with ACT! Premium, GoldMine Corporate Edition, SalesLogix, and Onyx. When compared with ACT! and GoldMine, Maximizer Software's pro Read More

The Wizardry of Business Process Management: Part 5


Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2, Part 3, and Part 4 then analyzed in depth a number of the vendor’s “BPM secret sauce” ingredients. Pega is one of the leading vendors in the

call ceneter singapore  (e.g., retail store, catalog, call center, commercial contractor, Web site, kiosk) inquiry, shopping, and goods return. In fact nowadays, a consumer expects a true cross-channel experience, and rightfully so, where they are able to buy something online and return it to the closest retail store for a refund, without any questions asked. Failing to execute well in such intricate environments typically results in lower revenue growth, declining profit margins, and declining brand equity, with the all-too-co Read More

How to Survive a Software Selection Project When Your Boss Is a Sociopath


Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello, your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic

call ceneter singapore  the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello , your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic tendencies are an equal-opportunity affliction, as you may know. Your Sociopathic Boss and You: The Red Flags Does your boss Read More

Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

call ceneter singapore  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More

Purchasing CRM for Contact Centers


Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

call ceneter singapore  everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More

The Power of Knowledge -- Knowledge is Power (Part 3)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics, and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM). Potential SKM Benefits

call ceneter singapore  by the customer. If call center agents can diagnose the problem at the outset, then it would reduce truck rolls (and the “carbon footprint” of the company);  Reduce new service employees ramp-up time by providing a diagnosis framework; Improve product reliability by identifying and tracking quality issues (e.g., the number of problems/SKM uses per solution); Bolster call center productivity ; Increase first-call fix rates through early and accurate diagnostics. Additionally, being a third-generation Read More

IP Phone Buyer’s Guide


Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.

call ceneter singapore  - hassle-free installation, centralized call management, scalability, hot desking and easy integration with business applications are all factors prompting companies to swap their POTS (plain old telephone service) for an IP PBX (Internet Protocol Private Branch eXchange) system. The bottom line with IP phones is that they offer businesses a user friendly and easy-to-manage alternative to traditional phone systems. Such innovation, however, comes at a price; a single IP phone can range from $150 to $700 Read More

Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

call ceneter singapore  your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More

Why .NET Technology Is Important for ERP


.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise resource planning (ERP) applications, must be designed from the ground up for connectivity and integration. But software developers don’t advertise their shortcomings, and some ERP vendors—and by association, their customers—are being left behind.

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Answering the Call: Emerging Best Practices in Consumer Mobile


The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now.

call ceneter singapore  the Call: Emerging Best Practices in Consumer Mobile The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now. Read More

Amazon Launches Web Services Marketplace


In a very interesting move in what I would call a software consumerization trend, much like the AppStore, recently Amazon launched Amazon Web Services Marketplace (AWS Marketplace). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to

call ceneter singapore  in what I would call a software consumerization trend, much like the AppStore , recently Amazon launched Amazon Web Services Marketplace ( AWS Marketplace ). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to search, select, and easily deploy software to run on AWS. In its catalog, software is already available from several providers, such as SAP , SUSE , Red Read More

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

call ceneter singapore  a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More