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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call center agent cover letter


Are Sales Incentives Even In Tune With the Corporate Strategy?
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis of overall strategic objectives

call center agent cover letter  service efforts. A common call center mistake, for instance, is to reward agents based on performance (such as the number of answered calls) during peak hours, since this can lead to dishonest, yet commonly used, techniques that can dangerously irritate customers. In an effort to reach their call volume goals, agents may place customers back in the call queue (remember the annoying Please hold. Your call is important to us. line?), pass the caller to another agent, or simply hang upall in an effort to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Case Study: The Armament Research, Development and Engineering Center (ARDEC), US Army


For the 3,500 users at the Armament Research, Development and Engineering Center (ARDEC), having organizational data coming from three different sources was causing reporting problems. To provide accurate reports to customers, ARDEC adopted a news business intelligence (BI) solution. Learn how that solution provided self-serve reporting for users, access to all enterprise data, and faster time-to-production.

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NetSuite Unveils New B2B Customer Center for SuiteCommerce


At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC's P.J. Jakovljevic is there to bring you the details.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

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Case Study: Redesigning a Distribution Center


A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

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Contact Center Buyer's Guide


Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

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Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

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Improving Agent Productivity with Closed-loop Coaching


Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

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Economizer Modes of Data Center Cooling Systems


In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction in annualized Power Usage Effectiveness (PUE). However, there are at least 17 different types of economizer modes with imprecise industry definitions, making it difficult to compare, select, or specify them. This paper provides terminology and definitions for the various types of economizer modes and compares their performance against key data center attributes.

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IP Devices Promise the Future of Data Center Control and Management


The need for secure remote management tops network administrators’ “to do” lists. Until now, this was cost-prohibitive for all but the largest data centers. However, Internet protocol (IP) remote management devices are now affordable, enabling all organizations to benefit from secure IP access throughout an office in a distributed computing environment or around the globe—all via an Internet connection and browser.

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