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Documents related to » call center analysis


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CALL CENTER ANALYSIS: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

BI Analysis in a Nutshell: Lyzasoft » The TEC Blog
offers a BI product called Lyza. During our discussion, I had the opportunity to check out some of the product’s main features. Lyza is what the vendor considers to be a “desktop data analysis solution.” It is an all-in-one data access, analysis, and reporting tool that comes in two flavors: Lyza, and Lyza Lite. Compatible with Windows XP/Vista, Mac OS Leopard, and Linux, Lyza is ready to be installed (out-of-the-box) on almost every desktop computer. With a friendly user interface, and based on

CALL CENTER ANALYSIS: bi, Business Intelligence, Lyza, Lyza Lite, Lyzasoft, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2009

Bridging the CRM Analysis Gap
On any given day, your interactions with a few strategic customers will make a huge long-term difference. But which few customers? A new type of analytic application, customer value management (CVM), answers the need to identify, analyze, and predict customer behavior. Using CVM enables companies to shift from campaign-centric to customer-centric analysis, and develop more individualized and profitable customer relationships.

CALL CENTER ANALYSIS:
2/7/2007 9:19:00 AM

Analysis of Virgin Net s Hacker Scare
The Company only operates in England and claims the break-in attempts were only to specific and contained areas.

CALL CENTER ANALYSIS: hacker, ethical hacking learn, hacking server, hacker evolution untold, hacking, hacking tutorial, how to hack, virgin, e-mail, e-mail security, hotmail.
1/23/2000

The eG Approach to Root-cause Analysis
Effective correlation and accurate root-cause diagnosis have been key challenges for network and systems management solutions for many years. Indeed, these challenges have increased with the growing complexity of the software applications and services operating on top of the Internet and intranets. But at the same time, customer expectations of service quality and guaranteed performance remain as stringent as ever.

CALL CENTER ANALYSIS:
3/26/2007 1:59:00 PM

Move from a Cost Center to a Game Changer
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

CALL CENTER ANALYSIS: Business Value, IT spend, value creation, value definition, value delivery.
9/15/2011 7:49:00 AM

SAP ERP Market Analysis for SMB S
As you'll discover in SAP ERP for SMB, SAP offers a range of ERP solutions for small and midsized businesses including a SaaS-based version called...

CALL CENTER ANALYSIS: (SMBs)—including a SaaS-based version called SAP Business ByDesign. In this Aberdeen market analysis , you ll also learn about the major trends and drivers in the ERP SMB market, and how SAP ERP solutions are helping SMBs streamline and standardize their processes and operations—with functionality so robust that even larger corporations are buying in. Learn how working with the world’s largest ERP vendor can make your company more efficient and competitive. Download your PDF copy of SAP ERP for SMB
10/28/2010 3:00:00 PM

UNSPSC for Better Spend Analysis
The UN Standard Products and Services Code (UNSPSC), the global product and services classification standard, has been revolutionizing purchasing and supply management across the world. Whether you’re deliberating on the need for a common product and classification standard for your company, or an advanced UNSPSC adopter, revisiting the basics can help you improve your purchasing and supply management processes.

CALL CENTER ANALYSIS:
4/5/2007 2:00:00 PM

Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio » The TEC Blog


CALL CENTER ANALYSIS: analytics, business analytics, Business Intelligence, customer analytics, ibm, IBM smarter analytics, smarter analytics, Tealeaf, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-05-2012

How Bar Codes Can Optimize Data Recording and Information Analysis
Bar code technology allows users to analyze information to develop more accurate maintenance, personnel, and financial planning. In particular it can hasten the data recording processes in a maintenance system, as seen in its use in the aircraft maintenance process.

CALL CENTER ANALYSIS: number. Further, the system automatically records the time it takes to perform the work, from beginning to end, without any double captures either on-line or in real-time. Another requirement in aircraft maintenance is the need to track the aircraft s components because of their functional (aerial navigation) and economic importance. A bar code can be assigned to a component allowing every stage of its repair work to be recorded. The component can be tracked from its removal from the aircraft to its
5/2/2005

SouthWare Excellence Series: Making Excellence EasierPart Three: Application Analysis
The system supports a completely user-defined set of critical success factors for each business, business unit, or even individual employee.

CALL CENTER ANALYSIS: who needs a collection call based on either days outstanding for a specific invoice or customers that have exceeded their credit limit. Review and record the status of each outstanding invoice during a collections call. Know what was said on past collection calls. Easily access the details of any overdue invoice. Record what was said and when the customer promised to pay. Create mail merge letters. Systematically follow up with every customer who needs attention. Know when to withhold further credit to a
1/6/2005


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