-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center and customer service:
Integrated customer relationship management and call center solutions (sometimes
referred to as service resolution management) have, despite initi...
Published:
2009-09-04
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Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
call center and customer service:
Turn Your Call Center into a Strategic Asset. ... Learn how new technologies
can help you improve your call center and reduce costs without losing customers. ...
Published:
2010-03-11
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Abstract:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Excerpt related to
call center and customer service:
... As pressure increases to reduce costs and improve customer service,
many companies are ... to build strong long-term partnerships with a call center—while
taking ...
Published:
2010-03-11
-
Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
call center and customer service:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
call center and customer service:
... contact center communications solution. Download <strong>SAP Business Communications
Management Rapid-deployment Solution for Improved Customer Service</strong ...
Published:
2011-03-15
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Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center and customer service:
If you'd like to know how a call center solution can boost revenues and enhance customer
service, the call center buyer's guide for small and midsi... ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center and customer service:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Excerpt related to
call center and customer service:
... […] Many companies seek to bolster the quality of their customer service
efforts by providing their call center agents with KM software. ...
Published:
2008-07-15
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center and customer service:
The business case for integrating call center service resolution management
into customer relationship management is becoming increasingly obvious...
Published:
2007-12-07
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center and customer service:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
call center and customer service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center and customer service:
If you'd like to know how a call center solution can boost revenues and enhance customer
service, the call center buyer's guide for small and midsi... ...
Published:
2010-03-11
-
Abstract:
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed
at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent,
they are extraordinarily powerful. This paper presents th (...)
Excerpt related to
call center and customer service:
... Media and Your Call Center: Three Lessons Every Call
Center Manager Should ... services like Facebook and Twitter are rewriting the rules on
customer service. ...
Published:
2011-09-26
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
call center and customer service:
Best Practices for Improving Performance in Your Contact Center. Source ... How does your
contact center stack up to the competition? Are ...
Published:
2011-05-17
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center and customer service:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
call center and customer service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call center and customer service:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
call center and customer service:
... in answered calls and positive customer experiences Download <strong>Maximizing
the Savings of Call-center Multisourcing While Protecting Service Levels</strong
...
Published:
2010-03-11
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Abstract:
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the
cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship
management (CRM) applications help you streamline cu (...)
Excerpt related to
call center and customer service:
... Reducing the cost of service while keeping customers happy is the primary objective
of customer service organizations. Customer ...
Published:
2010-09-01
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
call center and customer service:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10