Abstract:
TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, (...)
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TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifec...
Published:
2012-01-10
Abstract:
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow of goods from raw materials into the hands of the consumer. In this article, TEC senior analyst P.J. Jakovljevic describes how the company has positioned itse (...)
Excerpt related to
call center article:
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow...
Published:
2011-12-29
Abstract:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with. In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the mid-market ERP vendor the differentiated itself from th (...)
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call center article:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with. In his latest articl...
Published:
2011-12-07
Abstract:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Krono (...)
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call center article:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this...
Published:
2011-12-02
Excerpt related to
call center article:
... The article then introduced KANA Software, a provider of ... ie, basically they treat it only as a cost center. ... where knowledge management (KM) and call-centers is ...
Published:
2011-07-11
Excerpt related to
call center article:
... and TAKE’s ERM solution deserve a series of article of their own ... Warranty entitlement, service content, and call-center knowledge management (KM) are not TAKE ...
Published:
2011-05-05
Abstract:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst P.J. Jakovljevic and Infor’s SCM product managers on the S&OP market. With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor (...)
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call center article:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst PJ Jakovljevic and Infor’s SCM product managers on the S&OP mark...
Published:
2011-05-02
Excerpt related to
call center article:
... multiple ways (eg, via Internet chat, call center conversations, etc ... duty work of a distribution center (DC) and ... as I mentioned in a recent article that analyzed ...
Published:
2011-04-13
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle manag (...)
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call center article:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visi...
Published:
2011-04-08
Excerpt related to
call center article:
... The Future of Enterprise Applications” and in TEC’s previous article on SLM ... nature of a client’s service needs, from managing the incoming call to field ...
Published:
2011-04-04
Excerpt related to
call center article:
... The retail stores, field service, and call center markets are cluttered with workforce ... As you stated in your recent article series, ClickSoftware has become a ...
Published:
2011-03-30
Excerpt related to
call center article:
... for direct shipment to customers (see TEC’s previous article entitled “Drop ... changes by customers across locations, whether via the call center, at the store ...
Published:
2011-03-17
Abstract:
TEC analyst P.J. Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to impr (...)
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call center article:
TEC analyst PJ Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. ...
Published:
2011-03-03
Abstract:
TEC analyst P.J. Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to impr (...)
Excerpt related to
call center article:
TEC analyst PJ Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. ...
Published:
2011-03-03
Excerpt related to
call center article:
... They began offering a host of modular products aimed at responding to end-customer needs, such as call center management, order management, and contract ...
Published:
2011-02-18
Excerpt related to
call center article:
... As said in my article right after RedShift 2010 ... end at the retail distribution center (DC) or at ... kiosks, via websites/ecommerce catalogs, call centers, printed ...
Published:
2011-02-15
Excerpt related to
call center article:
Discussing Enterprise Software and Selection.
Published:
2011-01-18
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity, efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, (...)
Excerpt related to
call center article:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity, efficiency, and customer ...
Published:
2011-01-05
Excerpt related to
call center article:
... has already opportunistically implemented its WFM product in a couple of call centers. ... or rent-to-own), Deployment (ie, in a customer data center or hosted in ...
Published:
2010-12-07
Abstract:
Many best-of-breed advanced planning and scheduling (APS) vendors have come and gone since the late 90s, when APS was hyped as a tool that would be a key enabler for manufacturing companies. But one vendor that has distinguished itself is Preactor, a world leader in production planning and scheduling sof (...)
Excerpt related to
call center article:
Many best-of-breed advanced planning and scheduling (APS) vendors have come and gone since the late 90s, when APS was hyped as a tool that would b...
Published:
2010-11-30