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Case Study: Britax


call center case study  Childcare products and services, call +61 39288 7288 or visit the Web site at: www.britax.com.au/ Microsoft Dynamics Microsoft Dynamics® is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running quickly and focus on what's most important. And Read More
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » call center case study


Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

call center case study  application, coupled with traditional call center ordering, is important to compete successfully. Dispensers often utilize the Internet as their first resource when researching companies and products; therefore, an easy to use order placement application is essential. In addition, professional guidance is integral to developing a comprehensive, integrated, company specific solution. As Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that a Read More
Customer Relationship Management Strategies Part Four: Strategies and Case Study
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales

call center case study  under warranty. Does your call center experience more calls? Is there high wastage? Do you set out to decrease money spent on replacement products or parts by $100,000, or decrease call volume by 40 percent, or decrease wastage by half? These are goals your employees can understand and strive for. This is Part Four of a four-part note. Part One discussed new approaches to CRM implementation, Part Two discussed implementation strategies, and Part Three described achieving and maintaining the competitive Read More
Case Study: Multifaceted Company Upgrades ERP Application
In times like these, when IT spending is increasingly subject to cutbacks, finding out how to get

call center case study  hardly what you would call a single-process company. One-half of its core business is in healthcare. Its subsidiary Tosinvest Sanitá manages 11 healthcare facilities, each accredited by Italy's National Public Health Service. In addition, the group operates a scientific institute for research, hospitalization, and healthcare (the IRCCS San Raffaele Pisana); a diagnostic center; and 13 nursing homes in Lazio and in Puglia. The diverse group with revenues between €300 million and €400 million also Read More
ROI Case Study: Sterling Commerce and Crowley Maritime
Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data

call center case study  by staff in Crowley s call center. The breadth of the deployment is continually being expanded and new transactions and functionality are being added on a regular basis. KEY BENEFIT AREAS Deploying Sterling Commerce s Gentran Integration Suite has enabled Crowley to avoid staff additions, improve productivity, and eliminate VAN-related costs. Key benefits from the solution include: Avoided headcount. As a result of the deployment, the company spends far less time creating custom code, troubleshooting Read More
Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although

call center case study  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More
Case Study: Hitachi
Hitachi’s Australian division has nearly 1,000 retail stores and 6 warehouses across Australia. As such, the company needs supply chain visibility and accurate

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Case Study: LPEC
LPEC, a large Polish energy distributor, found its financial and bookkeeping system was obsolete. New systems didn’t offer the data integration the company

call center case study  BPSC,crm software,customer relationship management,contract management,erp software,warehouse management,erp system,system erp,data integration,financial system,system integration,systems integration,material management,enterprise application,contract management software Read More
Case Study: Textron
For over 40 years, Textron Fastening Systems Australia has provided automotive and aerospace customers with specialized fastening and assembly solutions. Using

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Case Study: Taleo
Taleo, provider of software as a service (SaaS), was reaching $120 million (USD) and had more than 600 employees. Yet, in finance, the company was not quite so

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Case Study: BEGA-US
BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise

call center case study  VAI products and services, call VAI at 1.800.824.7776 or email sales@vai.net To access information using the World Wide Web, go to www.vai.net . BEGA needed an updated ERP system with the flexibility to address the firm's specific criteria. VAI collaborated with BEGA to design a solution that was easy to use and fully integrated. We are confident that S2K, backed by our dedicated team, will provide the ultimate platform for BEGA's continued growth. Pete Zimmerman Manufacturing Segment Manager VAI Read More
How Healthy Is Your Data Center?
IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and

call center case study  data center,remote management,remote access,IT Infrastructure,Healthcare IT,CIO,CTO,DCIM Read More
Case Study: Anritsu


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