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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center case study


Case Study: Britax


call center case study  Childcare products and services, call +61 39288 7288 or visit the Web site at: www.britax.com.au/ Microsoft Dynamics Microsoft Dynamics® is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running quickly and focus on what's most important. And

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Case Study: Johnson Plastics


Engraving materials supplier Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that fulfilling its promise of next-day shipping was priority number one. But an outdated enterprise resource planning (ERP) system was preventing Johnson from realizing that goal. Learn about the solution the company chose to integrate its entire multiwarehouse operations.

call center case study  10 percent of the call center workload has been redistributed to the Johnson Plastics Storefront where customers can enter orders, track shipments and review account status by simply accessing a portal on the Johnson Plastics' Web site. Rich VanHelden, Project Manager, VAI, said, Johnson Plastics needed a major expansion of timely information to run its entire operation, and VAI helped them get there. With S2K, Johnson is better able to serve its customers, which has always been the company's top Read More

ROI Case Study: Sterling Commerce and Crowley Maritime


Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.

call center case study  by staff in Crowley s call center. The breadth of the deployment is continually being expanded and new transactions and functionality are being added on a regular basis. KEY BENEFIT AREAS Deploying Sterling Commerce s Gentran Integration Suite has enabled Crowley to avoid staff additions, improve productivity, and eliminate VAN-related costs. Key benefits from the solution include: Avoided headcount. As a result of the deployment, the company spends far less time creating custom code, troubleshooting Read More

Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider


For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that integrating a robust e-business application into its existing enterprise resource planning (ERP) software was the key to a successful launch. Find out why it took only five months to implement.

call center case study  application, coupled with traditional call center ordering, is important to compete successfully. Dispensers often utilize the Internet as their first resource when researching companies and products; therefore, an easy to use order placement application is essential. In addition, professional guidance is integral to developing a comprehensive, integrated, company specific solution. As Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that a Read More

Customer Relationship Management Strategies Part Four: Strategies and Case Study


Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

call center case study  under warranty. Does your call center experience more calls? Is there high wastage? Do you set out to decrease money spent on replacement products or parts by $100,000, or decrease call volume by 40 percent, or decrease wastage by half? These are goals your employees can understand and strive for. This is Part Four of a four-part note. Part One discussed new approaches to CRM implementation, Part Two discussed implementation strategies, and Part Three described achieving and maintaining the competitive Read More

Case Study: Hirotec


Hirotec has been supplying and caring for the assets of some of Australia’s biggest industries for more than 30 years. In 2003, Hirotec was on a strong growth trajectory and realized its IT system couldn’t support its expansion—but that deploying an enterprise resource planning (ERP) system across the company would require staff buy-in. Now, with PRONTO-Xi, Hirotec has reduced invoice cycle time by 20 percent. Learn more.

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Case Study: SABC




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Case Study: The National Geographic Society


The National Geographic Society’s (NGS) Genographic Project is a five-year worldwide scientific study to trace the migration of humanity across the planet. After gathering over 210,000 genetic samples, NGS faced the challenge of processing the massive amounts of data collected. Learn how NGS chose a combination of solutions that helped it gather, manage, secure, store, and analyze hundreds of thousands of genetic samples.

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Case Study: Fundtech




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Case Study: NET


Founded in 1983, Network Equipment Technlogies (NET) provides network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed a new enterprise resource planning (ERP) system. Find out how switching to Microsoft Dynamics AX has helped NET save an estimated $1.5 million (USD).

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Case Study: Yahoo!


Yahoo! needed to find a learning management system (LMS) that could keep up with the pace of change and the challenge of serving 16,000 employees around the globe. Learn how the company established a single LMS that serves its US locations—as well as those in Asia and the United Kingdom (UK)—and how the new system reduced deployment time for custom content, and tied learning to specific business metrics.

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Case Study: Kempe Group


Kempe, a provider of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial and operation aspects of the business. These systems were out of date and made accurate financial reporting almost impossible. With the help of a value-added reseller (VAR), Kepme implemented a centralized, integrated solution that stores information in real time. Learn more.

call center case study  Study: Kempe Group Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX DynamicFit specialises in the Supply, Implementation, Development and Support of Microsoft Dynamics AX business solutions for the Engineering, Project Management and Construction Industries. Source : DynamicFit Business Solutions Resources Related to Case Study: Kempe Group Success story : Microsoft Dynamics (Wikipedia) Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX Busi Read More

Case Study: PH Tech


Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech, provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution that allows its clients to make better-informed decisions leading to improved performance, lower costs, and enhanced patient and provider goodwill. Learn more about its BI software.

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