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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center customer:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
call center customer:
Turn Your Call Center into a Strategic Asset. ... Learn how new technologies
can help you improve your call center and reduce costs without losing customers. ...
Published:
2010-03-11
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Abstract:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Excerpt related to
call center customer:
... Description: As pressure increases to reduce costs and improve customer service, many
... to build strong long-term partnerships with a call center—while taking
...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center customer:
Integrated customer relationship management and call center solutions (sometimes
referred to as service resolution management) have, despite initi...
Published:
2009-09-04
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center customer:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Excerpt related to
call center customer:
The Benefits of Call Center Outsourcing. Source ... where? Download <strong>The
Benefits of Call Center Outsourcing</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive
nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
time, sacrificing caller satisfaction is not an option. Th (...)
Excerpt related to
call center customer:
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer
Experience. Source: Fonolo. Document Type ...
Published:
2011-09-24
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Excerpt related to
call center customer:
... […] Many companies seek to bolster the quality of their customer service efforts by
providing their call center agents with KM software. ...
Published:
2008-07-15
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Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center customer:
If you'd like to know how a call center solution can boost revenues and enhance customer
service, the call center buyer's guide for small and midsi... ...
Published:
2010-03-11
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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
call center customer:
... to drive customer satisfaction, grow revenues, control costs, and capture valuable market
intelligence. Learn about an integrated call center solution designed ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center customer:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
call center customer:
... Paper Description: Contact center solutions are often rigid and hardware based, making
it difficult and expensive to respond effectively to customer needs. ...
Published:
2011-03-15
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center customer:
The business case for integrating call center service resolution management into customer
relationship management is becoming increasingly obvious...
Published:
2007-12-07
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
call center customer:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
-
Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center customer:
If you'd like to know how a call center solution can boost revenues and enhance customer
service, the call center buyer's guide for small and midsi... ...
Published:
2010-03-11
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Abstract:
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed
at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent,
they are extraordinarily powerful. This paper presents th (...)
Excerpt related to
call center customer:
Social Media and Your Call Center: Three Lessons Every Call Center
Manager Should Learn ... like Facebook and Twitter are rewriting the rules on customer service.
...
Published:
2011-09-26
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
call center customer:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
call center customer:
... agent management, resulting in answered calls and positive customer experiences Download
<strong>Maximizing the Savings of Call-center Multisourcing While ...
Published:
2010-03-11
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call center customer:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Discover 10 warning signs that your enterprise resource planning (ERP) system is killing your business. We'll change your
mind about erp system. Today’s manufacturers face rising costs, increased competition, and changing customer requirements.
If their enterprise resource planning (ERP) solutions are n (...)
Excerpt related to
call center customer:
... Plex Systems. Document Type: White Paper Description: Today’s manufacturers face rising costs, increased
competition, and changing customer requirements. ...
Published:
2010-03-11