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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center design template


ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

call center design template  telephony system within the call center which feeds data into the queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests that it receives from its customers. In so doing, the system can give an

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Oco, Inc

Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses


For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until you introduce new products, upgrade your IT environment, or notice that your inventory is increasing but not your sales. Find out how to build a return on investment (ROI) for your BI applications and projects, so you can leverage your own data before it’s too late.

call center design template  complete information. These scenarios call for a precise view of the business situation, which usually involves locating, extracting, and organizing data into a repository to support analysis. Value and Benefits of a BI Solution Many companies rely on a tangled web of Excel spreadsheets and Access databases to provide information and manage their business. These applications are popular because they often allow business units to design reports to their own specifications without IT resources. Excel Read More

Reference Guide to Supply Chain Management (SCM) Features and Functions


This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.

call center design template  functionality for integration with call center systems (for dispatching requirements), service response prioritization and optimization, allocation of scarce parts, and dispatch. Workforce optimization Workforce optimization is used for determining the right skill mix and location of personnel to support service demands. This can include on-site, co-managed personnel at the customer site. Logistics transportation and reverse logistics Transportation planning and execution has a significant role to play Read More

Cincom Asserts Expertise In CRM For Complex Manufacturers


Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover.

call center design template  its iC Solutions (formerly called Acquire ) product suite for sales force automation (SFA) and bid management functionality that is well-attuned to the CRM needs of complex manufacturers (and some non-manufacturing industries as well), Cincom struck a differentiating value proposition a long time ago. Fundamentally, its current strategy seems to be sound in that it will continue to exploit complex discrete manufacturing functionality and service & support as its primary strengths and marketing means. Read More

AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

call center design template  Quality Management, Purchase Management, Call Center, and Internet Site Registration/Lead Tracking. Other Process Patterns should be considered more of a framework than a template, for although a great deal of knowledge is present, adaptation to an enterprise’s requirements will require some adjustments to be provided as a separate service. These process frameworks are related to SCM, and include, for example, Distributed Order Management (DOM). In addition, some AuraPortal clients have delivered Read More

ERP for Municipalities RFI/RFP Template


Financials, Human Resources, Customer Care and Billing, Maintenance Management, Asset Management, Project Management, Quality Management, Analytics, Product Technology

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A Zero-defect Design Methodology for Integrated Circuits and Board Designs


India-based design service firms enjoy a substantial share of the global design services business. However, they continue to rely on large client firms to achieve scale. This paper examines semiconductor design outsourcing in diverse client environments, from reputable firms in western countries to established firms in Asia, to startups—and then suggests a unique model for Indian firms to scale up the value chain.

call center design template  integrated circuit systems,integrated circuit,asic,integrated circuit design,national semiconductor,digital integrated circuits,computer chip,integrated circuit chips,integrated circuit chip,semiconductor design services,unitrode integrated circuits,analog integrated circuit,asic chip,buy integrated circuits,integrated Read More

Outsourcing Center


Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

call center design template  Center Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies. Read More

Automation for the New Data Center


Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning (HVAC) requirements, new servers, human error, patching, asset tracking, and more. On top of this, you have to keep up with dynamically changing business requirements. One of the key ways you can address these dilemmas, however, is through server consolidation using virtualization.

call center design template  to keep up with dynamically changing business requirements. One of the key ways you can address these dilemmas, however, is through server consolidation using virtualization. Read More

Dassault Systèmes Acquires Archividéo and FE-DESIGN


Dassault Systèmes, a provider of 3D design, 3D digital mockup, and product lifecycle management (PLM) solutions, is expanding its footprint in the energy, process, and utilities segments. This industry set is expected to grow rapidly to meet the needs to expand energy production, both to grow the global economy and to support demographic changes in view of the depletion of natural resources

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Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

call center design template  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More

Software Test Tools RFI/RFP Template


Used in Design, Used While Coding, Used While Testing, Test Support Tools, General Functionality, Integration with Other Tools, Testable Platform, Ease of Use and Customizable UI, Architecture, Industry, Tool Characteristics

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How Healthy Is Your Data Center?


IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

call center design template  data center,remote management,remote access,IT Infrastructure,Healthcare IT,CIO,CTO,DCIM Read More

Recruitment and Staffing RFI/RFP Template


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