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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call center directory  (Wikipedia) Call Centre (Wikipedia) Call Center Buyer's Guide Call-center technology can deliver huge benei ts to your bottom line by boosting revenues and enhancing customer experience. Call Center is also known as : contact center technology , Virtual Call Center , Free Call Center Software , Call Centre , Call Center Software , Call Center Solutions , Call Center Services , Call Center Outsourcing , Call Center Resources , Customer Contact Center Solutions , Contact Center Services , outbound call Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call center directory


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

call center directory  staffers linked to virtual call centers. Business processes are more sophisticated, with inbound and outbound calling to handle promotions, real-time offers, marketing campaign support, and routing and escalation of calls to subject matter experts in the back office. And with more complex product and service offerings - plus greater reliance by organizations on contact center operations - volumes have greatly increased, compounding management and planning issues. To achieve targeted performance levels, Read More...
Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

call center directory  Workflow with Web Service Call Working with Workflow The workflow illustrated here is a straightforward example, where data is queried from Siebel, transformed, and sent to an external system. The result from the external system is transformed again before being saved back in Siebel. Here are some real examples of how this might be used in a business setting: Account data is updated from the financial system with the credit status. The workflow queries an account to determine the financial system’s Read More...
MCI WorldCom: “It’s not an age, it’s an attitude”
Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative to build upon its advanced

call center directory  WorldCom is leveraging its call center services experience to create a broad range of capabilities to establish web centers and to turn existing call centers into web-enabled communications centers. Market Impact There are literally hundreds of companies that provide various pieces of the puzzle that businesses need to become e-companies. Dozens of companies offer hosting and/or web site creation services. Others provide a turnkey e-business creation environment. While still many others furnish, to Read More...
Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP,

call center directory  VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system. Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

call center directory  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More...
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

call center directory  the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More...
Case Study: The Armament Research, Development and Engineering Center (ARDEC), US Army
For the 3,500 users at the Armament Research, Development and Engineering Center (ARDEC), having organizational data coming from three different sources was

call center directory  Study: The Armament Research, Development and Engineering Center (ARDEC), US Army For the 3,500 users at the Armament Research, Development and Engineering Center (ARDEC), having organizational data coming from three different sources was causing reporting problems. To provide accurate reports to customers, ARDEC adopted a news business intelligence (BI) solution. Learn how that solution provided self-serve reporting for users, access to all enterprise data, and faster time-to-production. Read More...
Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

call center directory  Windows™ administrators need to radically simplify both complex and routine tasks if they are going to effectively respond to the constant pressure to deliver increasing value with limited resources. The most effective thing Windows administrators can do to address this issue is to minimize duties associated with maintaining the existing infrastructure. There are several ways Windows administrators can create greater efficiencies in their daily tasks. This paper describes an automation solution that Read More...
Reclaiming Data Center Real Estate Using KVM and Remote Management Technologies
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can

call center directory  Data Center Real Estate Using KVM and Remote Management Technologies Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers. Learn how organizations of all sizes can optimize their data centers using KVM and remote technology to set new standards of excellence in reclaiming precious rack space. Read More...
TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

call center directory  New Utilities ERP Evaluation Center: A Preview The Utilities Industry From TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following service providers: electric power generators, network operators, customer power retailers, natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service department and billing process, remote service supply or power Read More...
Automation for the New Data Center
Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning (HVAC) requirements, new servers

call center directory  to keep up with dynamically changing business requirements. One of the key ways you can address these dilemmas, however, is through server consolidation using virtualization. Read More...
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

call center directory  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More...
Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

call center directory  Center Projects: System Planning System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more. Read More...

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