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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center eai document management


The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

call center eai document management  is disruption in a call center caused by IT service failure, customer service reps can be instructed to take customer information for callback. This is infinitely preferable to the all too common response: the computer system is down, please call back later . Provisioning IT Service in the Agile Enterprise Utility computing, together with grid and on-demand computing, offers a way forward for organizations looking for agility and is the subject of intense discussion in the IT industry. These models

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call center eai document management

NEON Systems Moves Further into Enterprise Application Integration


NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into a unified EAI (Enterprise Application Integration) solution.

call center eai document management  Relationship Management (CRM) and Call Center systems. NEON Systems intends to increase the scope of the Diplomat product, which will evolve it into a single, unified EAI product line encompassing major computing platforms and applications. This key expansion of the NEON Systems product family will provide a comprehensive EAI solution. In addition to the distribution rights, NEON has been granted a source code license and has hired the Cary, North Carolina-based software development lab dedicated to the Read More

Glossary of Enterprise Applications Terminology Part One: Accounts Payable Through Internet


As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.

call center eai document management  users have capabilities for call center and help desks; field service; forecasting; and analysis. Database through Internet database : A data processing file-management approach designed to establish the independence of computer programs from data files. Redundancy is minimized, and data elements can be added to, or deleted from, the file structure without necessitating changes to existing computer programs. database management system (DBMS) : The software designed for organizing data and providing the Read More

Exact Software--Working Diligently Towards the "One Exact" Synergy Part Six: Challenges and User Recommendations


The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises (SME) with a justifiable return on investment (ROI), and Exact seems to have a fair shot at making a mark.

call center eai document management  sales force automation [SFA], call center and help desk, PSA, HRM, etc., to web publishing). However, a product that is a mile wide in scope but an inch deep in individual functional modules is 1) difficult to identify a likely buyer for, and 2) disadvantaged when competing against best-of-breed packages within the aforementioned categories and with prospects' deep functional needs. Further, the full fledged BPM area is not easy to compete within either because of wealthy and viable competitors coming Read More

Cincom Acknowledges There Is A Composite Applications Environ-ment Out There


Cincom joins a slew of vendors that are aiming at providing a business process improving middleware layer, which will route requests and interventions across the loosely integrated applications, mitigating the need for complex point-to-point integration. Cincom Environ, an 'event-enabled environment' is designed to support most of a company's Enterprise Application Integration (EAI) and Business Process Automation (BPA) needs.

call center eai document management  development, customer support, database, call center, and manufacturing functions. In addition to core ERP software, Cincom has developed, marketed, and still supports software for document management, knowledge systems for sales, and customer relationship management (CRM). Its software solutions are used by more than 5,000 customers in over 90 countries worldwide. Much of this recent sales success is reportedly attributed to Cincom's Environ , an enabling technology that is tightly integrated with Read More

Understanding IBM Lotus Web Content Management Software


IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.

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Program Management Office: A Term Not Fully Understood


The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and tools have changed somewhat over the years. But not understanding what a program office is and when it should be leveraged is a common pitfall and reason for failure. Find out more about the program office, and its roles, processes, and responsibilities.

call center eai document management  realization. Program Office Assessments Typically the initial stage, these can be performed on either an existing Program Office to determine a Programs level of effectiveness recognizing the strengths and weakness with a recommended course of action or an assessment of an organization (enterprise or departmental) and its need and ability to execute an effective Program Office. It is important to recognize that there is no one size fits all model for Program Offices. An effective program Office needs to Read More

New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation


When searching for a warehouse management system (WMS), a number of myths surface. "Huge staff reductions", "quick and easy implementation", and "fast and big" returns on investment are common promises. These combined with the enticing "bells and whistles" of a system can ultimately turn an eager customer into a patient suffering from confusion or at the very least disorientation. Knowing the stories behind the myths and determining what your warehouse needs are can lead to a profitable investment.

call center eai document management  accounting management system,accounting software,asset management software,asset management system,asset tracking,asset tracking software,asset tracking system,automated management system,book inventory software,business inventory software,business management,business management software,crm management system,customer management system,distribution centers Read More

Mobile Device Management Comparison Guide


In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.

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Performance Management Framework for Mobile Workforce Management and Field Service


Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization.

call center eai document management  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,performance monitoring,performance management Read More

Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report


Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Top Content Management Solutions Compared


Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

call center eai document management  Content Management Solutions Compared Do you know what content management features and functions are most important for your organization? Use TEC’s Content Management Evaluation Center * to get a detailed comparison of content management solutions based on your priorities. The right content management system can help your company Increase productivity and efficiency Increase communication and collaboration Increase profitability Find out which content management solution is best for your company’s Read More

Blackboard Learn 9.1 for Learning Management Certification Report


Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

call center eai document management  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More