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Leveraging A Demand-Driven Manufacturing Model to Enhance Profitability
Successful demand-driven fulfillment manufacturing, include optimal channel and customer relationships, informed on-line buying and selling, order fulfillment

call center editorial  about SYSPRO enterprise software, call (800) 369-8649 or visit our website at www.syspro.com. Glossary of Terms Advanced Planning & Scheduling: The ability to obtain a live picture of the shop fl oor in order to plan workloads against available capacity to accommodate rush shipments, broken equipment and absentee workers. Collaborative Planning, Forecasting and Replenishment: The sharing of information along the supply chain to enable fi nite adjustments to forecasts and replenishment needs. Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call center editorial


The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

call center editorial  have implemented solutions that call for an appliance in the data center, but instead of requiring an appliance in the branch office only requires software on the user's computer. This class of solution is often referred to as a software only solution and is most appropriate for individual users or small offices. Chapter 5 contains an extensive set of criteria that IT organizations can use to choose a Branch Office Optimization Solution. The second class of solution discussed in Chapter 5 is often Read More
How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs
Business executives are challenging their IT staffs to convert data centers from cost centers into producers of business value. Data centers can make a

call center editorial  Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs Business executives are challenging their IT staffs to convert data centers from cost centers into producers of business value. Data centers can make a significant impact to the bottom line by enabling the business to respond more quickly to market demands. This paper demonstrates, through a series of examples, how data center infrastructure management (DCIM) software tools can simplify operational processes, Read More
Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they

call center editorial  a Call-centric CRM? Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be Read More
Automation for the New Data Center
Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning (HVAC) requirements, new servers

call center editorial  to keep up with dynamically changing business requirements. One of the key ways you can address these dilemmas, however, is through server consolidation using virtualization. Read More
TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare

call center editorial  Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to Read More
Dynamics GP Case Study: Stone Center of Indiana


call center editorial  GP Case Study: Stone Center of Indiana Read More
Case Study: The Armament Research, Development and Engineering Center (ARDEC), US Army
For the 3,500 users at the Armament Research, Development and Engineering Center (ARDEC), having organizational data coming from three different sources was

call center editorial  Study: The Armament Research, Development and Engineering Center (ARDEC), US Army For the 3,500 users at the Armament Research, Development and Engineering Center (ARDEC), having organizational data coming from three different sources was causing reporting problems. To provide accurate reports to customers, ARDEC adopted a news business intelligence (BI) solution. Learn how that solution provided self-serve reporting for users, access to all enterprise data, and faster time-to-production. Read More
System Center Data Protection Manager (DPM) 2007
To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used

call center editorial  Center Data Protection Manager (DPM) 2007 To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used with a storage area network (SAN), a data protection manager (DPM) can help increase your storage space, reduce time needed to create backup, and allow for quick recovery of data when disaster strikes. Learn more about this scalable and cost-effective solution. Read More
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

call center editorial  be remembered that the call center environment involves more than just systems and protocols; it also involves the all-important factor in actually getting problems solved: human interaction. This puts a responsibility not only on the CSA, but on the client being served as well. For that reason, and based upon my experience as escalation lead in a helpdesk environment, I think it’s important that the client always be courteous with CSAs; they are trying their best to resolve problems promptly and Read More
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

call center editorial  portal screens have a so-called responsive design that will automatically resize to the specific device, whether it is a desktop, laptop, tablet, or any mobile device. S2K Smart Center is available immediately through the IBM Websphere Portal and pricing begins at $2,500 for a 20-user pack. Read More
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

call center editorial  on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list of Read More
Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

call center editorial  for Owning versus Outsourcing Data Center Physical Infrastructure When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, Read More
Move from a
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization

call center editorial  Business Value,IT spend,value creation,value definition,value delivery Read More

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