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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call center employee evaluations samples


SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

call center employee evaluations samples  need for time-consuming phone calls and e-mails. An integrated shipping-FedEx module saves 30 hours a week of staff time for manual processing. The NetSuite solution helped the company improve from two-day order-processing to same-day shipping.   About NetSuite NetSuite is the number-one SaaS-based business management suite, with over 6,600 customers worldwide. Since 1998, NetSuite has been designed specifically for the needs of the high-growth and midsized business, providing one complete Web-based

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

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ERP or Third Party: Which Is Best for Employee Appraisals?


Your enterprise is looking into performance appraisal software, often called employee performance management (EPM). And your company already uses an enterprise resource planning (ERP) system such as SAP or Oracle. After all, speak to any ERP vendor, and they’ll say they have the perfect fit for you. So isn’t it natural for you to go with the ERP vendor’s add-on module for that purpose? Not necessarily. Find out why.

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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Employee Fraud within Financial Services


Financial service institutions spend thousands of dollars every year on securing their networks from external breaches, but often fail to think about possible internal threats. Employee fraud has become a growing problem in the financial sector—one that many institutions are not fully prepared to handle. Implementing automated detection technologies, however, can be their first line of defense to eradicating this problem.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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Offering Employee Access Saves Money


Read how a mid-sized hospital immediately found savings of $43,500 a year by implementing a secure employee scheduling and human resource information system payroll solution. It was a cautious beginning, with an initial roll-out of just four of the many available with emPath®'s Employee Self-Service (ESS) features, but there is the promise of more dramatic savings to come.

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Deploying High-density Zones in a Low-density Data Center


New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center. The independence of these high-density zones allows for reliable high-density equipment operation without a negative impact on existing power and cooling infrastructure—and with more electrical efficiency than conventional designs. Learn more now.

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TEC HR Evaluation Center Updated


TEC HR Evaluation Center Updated. To make sure you get the most up-to-date information for your HR software research, visit TEC's Human ...

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How Retailers are Answering the Call of Mobile Shopping


Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

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Monitoring Physical Threats in the Data Center


Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.

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