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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call center flow chart


Fleet Assistant
The Fleet Assistant maintenance system developed by Cetaris provides real-time, accurate data enabling users to make proactive decisions to reduce. The focus

call center flow chart  Order, Supplier, Warranty, Road Call Center, Reports, Help, Administration, and Security. It has been developed using the most advanced .NET multi-tier threaded Smart Client architecture.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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When Small Business Packages Have Enterprise Appeal


As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust set of e-commerce applications.

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Three Steps to Increasing Profit in the Economic Downturn with Help from a Warehouse Management System


This may be a challenging economic period, but smart companies will use it as an opportunity to examine operational efficiency and best practices to reap benefits once the market improves. Your warehouse management system (WMS), a vital component of the supply chain execution suite, should be a key contributor in the search for cost-saving efficiencies—as well as the integration of your global supply chains. Learn more.

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Are You Ready for Enterprise Feedback Management?


Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM.

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The Ghost in the Machine: Where Has Process Automation Left the Consumer?


Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

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Cut Datacenter Costs Like AWS: Managing the Economics of Your Virtualized Data Center


The average datacenter is 50% more costly than Amazon Web Services. As cloud economics threaten the long-term viability of on-premise data centers, the survival of IT organizations rests solely in the ability to maximize the operational and financial returns of their existing infrastructure. Download this white paper and follow these four best practices so you can survive: maximize the efficiency of your virtual data center, optimize workload placement within your clusters, reclaim unused server capacity, and show your boss that this saves money.

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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Data Center Best Practices: Optimizing Service Infrastructure through OS Portability


Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality.

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Classification of Data Center Infrastructure Management (DCIM) Tools


Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification system in place, data center professionals can begin to determine which physical infrastructure management tools they need—and don’t need—to operate their data centers.

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TEC Brings Its CRM Evaluation Center to the Latin-American Region


Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to IDC.

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