-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center forecasting:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
call center forecasting:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
The true indicator of a store’s potential is accurate incoming traffic data. But opportunities to act on that data and improve
performance occur before shoppers ever reach the cash register. To achieve their true sales potential, retailers must schedule
to shopper traffic. Find out how combining accura (...)
Excerpt related to
call center forecasting:
Workforce Management: “Scheduling to the Opportunity”. Source: Infor. Document Type: White Paper Description: The true indicator
...
Published:
2010-03-11
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Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
call center forecasting:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Published:
2006-08-30
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Excerpt related to
call center forecasting:
... the actual schedule can feed back into forecasting and planning ...
A typical scenario would call for the optimal ... series) by adding a contact center
shift-planning ...
Published:
2011-01-10
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Excerpt related to
call center forecasting:
... sales pipeline forecasting; contract management; customer loyalty management; lead management;
return material/product management; call center reporting; marking ...
Published:
2009-07-24
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
call center forecasting:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Excerpt related to
call center forecasting:
... Demand forecasting. ... Organizations with stationed workforce such
as call centers, retail stores, and hospitals can also benefit from entire service chain ...
Published:
2010-05-06
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center forecasting:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Excerpt related to
call center forecasting:
... Increase customer penetration • Conduct sales planning and forecasting to predict ...
Typically a sales representative or call center may require one view that ...
Published:
2009-02-10
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Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
call center forecasting:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-fo...
Published:
2003-03-11
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Abstract:
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the
cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship
management (CRM) applications help you streamline cu (...)
Excerpt related to
call center forecasting:
Service: Reduce Cost While Maintaining Customer Satisfaction. Source: SAP. Document Type: White Paper Description: Maximizing
profit ...
Published:
2010-09-01
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Excerpt related to
call center forecasting:
... For its part, the Forecasting and Planning Suite was designed to address the mid- and
long-term needs of the service sector for forecasting customer demand and ...
Published:
2011-01-18
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
call center forecasting:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
call center forecasting:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Knowing the history and evolution of ERP is essential to understanding its current application and its future developments.
Each step in the evolution of ERP is built on the fundamentals and principles developed within the previous one. (...)
Excerpt related to
call center forecasting:
Knowing the history and evolution of ERP is essential to understanding its current application and its future developments.
Each step in the evolu...
Published:
2000-12-25
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
call center forecasting:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
call center forecasting:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Excerpt related to
call center forecasting:
... demand in each territory by type of service call. ... Forecasting,
planning, and rostering are all about thinking ... are channeled from the dispatch center
to the so ...
Published:
2010-04-13
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Abstract:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the
basis of overall strategic objectives. Still, the question remains: how much enterprise incentive management (EIM) do enterprises
need, and in what form? (...)
Excerpt related to
call center forecasting:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis
of overall strategi...
Published:
2006-11-28