Home
 > search for

Featured Documents related to »  call center israel


Global Product Development Seen as a Boon for Product Lifecycle Management Vendors
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the

call center israel  processing, and other traditional call center functions, were moved offshore. Today, we are witnessing the advent of modern three dimensional computer-aided design (CAD), computer-aided manufacturing (CAM), product visualization, and PLM technologies with sophisticated data synchronization, product data management capabilities, work force collaboration, digitized document management, and IT-enabled product development workflow. Major companies like GE , United Technologies , and Toyota have leveraged Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
Start evaluating software now
Country:

 
   

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » call center israel


A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

call center israel  Tectonic Shift in Communications Customer Life Cycle Management Three Tenets of Amdocs' New Go-to-Market Strategy Amdocs (NASDAQ: DOX) recently unveiled a new marketing philosophy—one so significant that it is touted as the most important development since the company went public in 1998. Amdocs is an Israel-based company that provides billing systems, customer care, and support to communications companies throughout the world. Its corporate paradigm shift aims to give companies stronger, more Read More
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

call center israel  in the CRM and call center areas, so that, in terms of the OSS side of a communication customer or a CSP, most data of any effect is captured and managed by an Amdocs solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact centers, and self-service solutions, although the product offers certain Read More
The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

call center israel  provisioning and workflow processes. Call this adaptability, call it a value-added service, or call it a competitive advantage. You can also call it the beginning of the end of sharp distinctions between the customer and business processes. In other words, it turns out that there is something of a symbiotic parasite-host relationship between process automation and the consumer. The question remains, nevertheless: which one is the parasite? Read More
One Vendor’s Mission to Make Service Businesses Click - Part 3
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization

call center israel  end-customer needs, such as call center management, order management, and contract management. Soon those needs evolved into scheduling and dispatch and parts management, ultimately culminating in strategic service management (SSM) suites that are capable of managing large installations such as oil rigs and manufacturing plants. ClickSoftware is certainly not a complete solution for all facets of SSM or  service lifecycle management (SLM) . For example, the vendor’s solutions do not handle contracts, Read More
Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse

call center israel  Study: Redesigning a Distribution Center A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped. Read More
Sage 500 ERP Powers Operations for Mastry Engine Center


call center israel  500 ERP Powers Operations for Mastry Engine Center Read More
Business Application Research Center
Business Application Research Center (BARC) is a software industry analyst firm. BARC@s specializations include data management and business intelligence. The

call center israel  Application Research Center Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars. Read More
NetSuite Unveils New B2B Customer Center for SuiteCommerce
At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC's P.J. Jakovljevic is there to bring you the

call center israel  Unveils New B2B Customer Center for SuiteCommerce At SuiteWorld 2014, NetSuite CEO Zach Nelson, in the opening keynote, announced the latest release of B2B Customer Center , built on the SuiteCommerce platform. Given that business models are increasingly converging and lines blurring (retail vs. distribution vs. manufacturing, products vs. services, B2B vs. B2C vs. B2B2C, etc.), the idea is to enable business to business (B2B) merchants (distributors, manufacturers, and B2B buyers) to deliver a Read More
Contact Center Buyer's Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP

call center israel  of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center. Read More
Call Center Buyer’s Guide for Small and Midsized Businesses
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

call center israel  to know how a call center solution can boost revenues and enhance customer service , the Call Center Buyer's Guide for Small and Midsized Businesses is for you. In straightforward language, this guide will fill you in on state-of-the-art call center solutions , the benefits they offer your company, the choices you have in terms of features and options, what you can expect to pay, and even the questions to ask before you buy. You'll learn about how call centers are being used to increase sales and retain Read More
Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

call center israel  management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always integrate well together, resulting in extra deployment costs and an increase in the complexity of company activities. But by partnering with SAS Analytics to Read More
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

call center israel  the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More
Supply Chain Competence Center - Gross & Partner


call center israel  Chain Competence Center - Gross & Partner Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others