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Supply Chain Shorts for the Week of October 14, 2013
This week: Kewill, LLamasoft, GAINSystems, Smart Software, Nipendo, Amber Road, Teletrac, Park City Group, Lagoa, and GE.KewillWhat is going on at Kewill

call center journal  no one will ever call the swarming procure-to-pay sector an oligopoly. Nipendo was founded in 2007, launched their solution in 2010, and is attacking the space with gusto, most recently with several guarantees : 90%+ automated invoice reconciliation; interoperability with existing solutions; and a pay-for-performance pricing mode where you pay only for automatically reconciled invoices. Amber Road With annual revenues of $147 billion, operations in nearly 160 countries, and markets in nearly every Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call center journal


Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

call center journal  in a recent conference call. Businesses are no longer interested in connecting standalone applications (like Siebel's CRM applications) and want integrated business suites from a single vendor. It's clear that both Oracle and SAP support the notion that the integration of CRM into broader suites of business applications (including accounting, supply chain management, and other horizontal and vertical operational systems) is appealing to many Fortune 2000 companies. But how important is a comprehensive Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

call center journal  nifty features such as call for assistance, video playback (as training materials), promo screen saver, and third-party apps, among others. Nestlé International has beta tested Kronos InTouch and is reportedly very happy with the experience. Figure 1 Ain pointed out that in just two short years, Kronos has changed the face of WFM technology given that the Navigator UI provides the same look and feel for the Kronos Mobile , Workforce Central, and InTouch products (see figure 2). Regardless of the Read More...
The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

call center journal  provisioning and workflow processes. Call this adaptability, call it a value-added service, or call it a competitive advantage. You can also call it the beginning of the end of sharp distinctions between the customer and business processes. In other words, it turns out that there is something of a symbiotic parasite-host relationship between process automation and the consumer. The question remains, nevertheless: which one is the parasite? Read More...
These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

call center journal  companies. Current competitive challenges call for prudent strategic IT investments that enable better decisions and better execution with near real-time visibility of all customer-facing processes and the necessary  business agility  to act. Visibility requires real-time access to multiple data sources (such as sales, customer support, engineering, operational, and financial data) and the ability to rapidly analyze that data to identify patterns and trends. For its part, business agility is the Read More...
10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

call center journal  Errors to Avoid When Commissioning a Data Center 10 Errors to Avoid When Commissioning a Data Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. APC certified installation and commissioning of your solution ensures your equipment is configured for optimal performance, saving you time and money and extending the life of your hardware solution. Source : APC Resources Related to Avoid When Commissioning a Data Center : Data Center Read More...
For HR Software Vendors: New TEC HCM Evaluation Center
Simply complete our brief HCM solution qualification survey, and we will contact you with your options for participation.

call center journal  HR Software Vendors: New TEC HCM Evaluation Center For HR Software Vendors: New TEC HCM Evaluation Center TEC has expanded its HR Evaluation Center to include all the latest software in human capital management (HCM). Get your HR/HCM software solution(s) included With 75 HR vendors participating, the new HCM Evaluation Center already has hundreds of evaluation projects per week. Make sure your solutions are there to be compared and evaluated by these purchasing organizations. ( Apply for listing here Read More...
Preparing the Data Center for a Move to Virtualization
This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization

call center journal  the Data Center for a Move to Virtualization This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization. Read More...
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

call center journal  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More...
TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

call center journal  New Utilities ERP Evaluation Center: A Preview The Utilities Industry From TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following service providers: electric power generators, network operators, customer power retailers, natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service department and billing process, remote service supply or power Read More...
Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with

call center journal  Physical Threats in the Data Center Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center. Read More...
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

call center journal  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More...
Call Center Buyer’s Guide for Small and Midsized Businesses
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

call center journal  to know how a call center solution can boost revenues and enhance customer service , the Call Center Buyer's Guide for Small and Midsized Businesses is for you. In straightforward language, this guide will fill you in on state-of-the-art call center solutions , the benefits they offer your company, the choices you have in terms of features and options, what you can expect to pay, and even the questions to ask before you buy. You'll learn about how call centers are being used to increase sales and retain Read More...
Accounts Payable Takes Center Stage in Cash-constrained Economy
Cash is king in today’s difficult economic circumstances. Chief financial officers (CFOs) and other finance executives are under severe pressure to ensure their

call center journal  Payable Takes Center Stage in Cash-constrained Economy Cash is king in today’s difficult economic circumstances. Chief financial officers (CFOs) and other finance executives are under severe pressure to ensure their cash management practices are top notch—and are placing renewed focus on accounts payable (A/P). Find out more. Read More...

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