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Abstract:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center
phone systems in order to help phone system buy (...)
Excerpt related to
call center phone:
... This paper reviews seven leading call center phone
systems in order to help phone system buyers make the right purchasing decisions on phone
system features ...
Published:
2010-09-21
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center phone:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center phone:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call center phone:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center phone:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center phone:
... the Call Center Buyer’s Guide for Small and Midsized Businesses today.
For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: ...
Published:
2010-03-11
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Abstract:
The process of selecting the best phone system for your organization’s needs can be time consuming. Yet, it demands your
due diligence because if you choose the wrong system, it can be not only a costly mistake, but one with long-term consequences
if your team is stuck with a system that doesn’t fulf (...)
Excerpt related to
call center phone:
Negotiating a Phone System Deal? Here are 8 Questions to Ask. ... Here are eight questions
to ask phone system vendors before you agree to purchase. ...
Published:
2010-09-30
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Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center phone:
... the Call Center Buyer’s Guide for Small and Midsized Businesses today.
For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: ...
Published:
2010-03-11
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Abstract:
Why learn things the hard way? Thousands of business buyers have sad tales about expensive mistakes they’ve made when making
large purchases for their organizations without adequate information about the best vendors and best products for their needs.
To help you avoid a regretful choice when purchasin (...)
Excerpt related to
call center phone:
10 Mistakes when Buying a Business Phone System. ... Download <strong>10 Mistakes
when Buying a Business Phone System</strong>. Comments: ...
Published:
2010-09-30
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Abstract:
Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers
a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal
characteristics of Cisco’s unified IP phone solutio (...)
Excerpt related to
call center phone:
Insider’s Guide to Cisco VoIP Phone Systems. ... Download <strong>Insider’ s Guide
to Cisco VoIP Phone Systems</strong>. Comments: ...
Published:
2010-09-30
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center phone:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated
more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with
you, and allow for a remote data center? Find out how to g (...)
Excerpt related to
call center phone:
... quality. Now, are you looking to update with a phone system that can grow with you,
and allow for a remote data center? Find out ...
Published:
2010-03-11
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Abstract:
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet
connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper
alternative to a traditional phone system, as well (...)
Excerpt related to
call center phone:
... phone system that allows you to make phone calls using a broadband
Internet connection. Once you install VoIP, your employees can call anywhere, whether the ...
Published:
2010-09-30
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Abstract:
As the mechanism through which you communicate with customers, fellow employees, and prospective partners, phones are integral
to any business. You need them and they need to work. This guide offers information to equip small business owners with the
tools to make the right business phone decisions for t (...)
Excerpt related to
call center phone:
Business Phone System Buyer’s Guide. ... It covers basic selection considerations and describes
the four most common business phone systems. ...
Published:
2010-09-30
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center phone:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Despite a voice communication system’s critical role in an enterprise, many people aren’t aware of the myriad available options
and recent developments in the voice communication market. This primer provides insight into this market for potential buyers,
decision makers and other stakeholders. It cov (...)
Excerpt related to
call center phone:
Phone Systems Market Primer. ... It covers key aspects of business phone
systems that you should understand before you decide to purchase. ...
Published:
2010-10-08
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Abstract:
On-premise internet protocol (IP) private branch exchange (PBX) systems can provide a relatively easy way for businesses
to move to voice over internet protocol (VoIP) and get a range of new features and capabilities for their phone systems. In
this buyer’s guide from Focus Research, you will find deta (...)
Excerpt related to
call center phone:
... a relatively easy way for businesses to move to voice over internet protocol (VoIP) and get a range of
new features and capabilities for their phone systems. ...
Published:
2010-10-08
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
call center phone:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers.
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed
decision, you should understand the following crucial (...)
Excerpt related to
call center phone:
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white
papers. Implementing or upgr...
Published:
2010-04-09
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Abstract:
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed
system and how long you expect to use it, you should also think about the number and type of features you need, from call
hold and speed dial, to computer telephony integration (CTI). (...)
Excerpt related to
call center phone:
... need, from call hold and speed dial, to computer telephony integration (CTI). Put your
money where your voicemail is: find out about the latest phone system ...
Published:
2010-03-11