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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

call center proposal  well as increases the first-call resolution rate (FCRR) and improves the customer experience. In addition, marketers can ensure that their collaterals are always current. Once marketers conceive and release a new campaign, they can monitor how many sales reps have been taking the training courses related to that campaign on their dashboards. In the case of low sales performance, they can see whether the results are affected by an insufficient number of sales reps taking the course, or whether the message Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call center proposal


Six Mistakes Companies Are Making Today and How You Can Avoid Them
When the economy slows, many businesses react by retrenching and cutting costs. While cost reduction is important, companies often overlook equally critical

call center proposal  metrics in place for call center reps. Can this information be readily provided? Yes; we have a dashboard that tracks call center employee activity, including length on call, call resolution, and other metrics. A summary of key metrics is posted in a common area where each employee can see it; however, we don't track metrics on an individual or departmental basis. Unfortunately, we have yet to define and implement metrics in this area. Investors want to see the ROI of your three largest investments from Read More
CRM For Complex Manufacturers Revolves Around Configuration Software
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class

call center proposal  form of returns, service calls, warranty, rework, and scrap, as well as lost customers. Improved market intelligence -- By integrating the configurator with marketing analysis data mining tools, an organization can better understand what drives customer decision making, as well as what the customers' preference from an option standpoint. There is also the ability to discover market patterns, customer profiling and product association, as well as pricing and product discount differentiation based on Read More
Al Majdouie Group
With rapid expansion underway, Saudi Arabia-based logistics provider Al Majdouie Group’s custom-built enterprise resource planning (ERP) and point of sale (POS)

call center proposal  making. A long-distance conference call between Al Majdouie and TEC allowed the company to gain a much better understanding of the precise functionality of each product.   Rapidly Growing Logistics Provider Outgrows Its Legacy ERP Established more than 40 years ago by founder Shaikh Ali Almajdouie as a simple land transport and logistics company, today Al Majdouie offers diverse logistics services such as heavy transport, container terminals and warehousing, and cross-border freight. Though logistics Read More
Selecting an Outsourcing Provider-Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a

call center proposal  might also offer technical call center services and on-site consulting services in the US and Europe. Today, there are literally thousands of outsourcing providers scattered around the globe looking to serve companies everywhere, with a primary focus on the US and European markets. The multitude of different outsourcing providers, each with their own message or business proposition makes the selection process very confusing and somewhat overwhelming. Many companies, especially small to midsize companies, Read More
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

call center proposal  Launches Merchandising Systems Evaluation Center to Help Retailers Select Software TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font- Read More
System Center Data Protection Manager (DPM) 2007
To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used

call center proposal  Center Data Protection Manager (DPM) 2007 To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used with a storage area network (SAN), a data protection manager (DPM) can help increase your storage space, reduce time needed to create backup, and allow for quick recovery of data when disaster strikes. Learn more about this scalable and cost-effective solution. Read More
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

call center proposal  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More
10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

call center proposal  Errors to Avoid When Commissioning a Data Center 10 Errors to Avoid When Commissioning a Data Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. APC certified installation and commissioning of your solution ensures your equipment is configured for optimal performance, saving you time and money and extending the life of your hardware solution. Source : APC Resources Related to Avoid When Commissioning a Data Center : Data Center Read More
HP: Why Not Just Call It “e-Vectra.com”?
HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

call center proposal  Why Not Just Call It “e-Vectra.com”? Event Summary [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE:HWP] today joined the industry movement toward low-cost, legacy-free desktop PC systems by unveiling its e-Vectra corporate desktop line, the company's first e-PC product designed for the workplace. The dictionary-sized computer tower features a new look and weighs just under 8 pounds, making it about 75 percent smaller than traditional commercial desktop PCs, according to HP officials in Read More
Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise

call center proposal  Releases New Command Center App for IBM MQSI 2 Candle Releases New Command Center App for IBM MQSI 2 M. Reed - October 11, 2000 Event Summary Candle Corporation, an independent software company specializing in fast, flexible e-business solutions, today announced the release of Candle Command Center (CCC) for MQSeries Integrator (MQSI) V2, IBM's messaging technology for enterprise application integration. The new solution helps eliminate system downtime and increase productivity for MQSI by tracking Read More
Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from

call center proposal  Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model. Read More
Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse

call center proposal  Study: Redesigning a Distribution Center A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

call center proposal  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

call center proposal  the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More

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