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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

call center proposals  well as increases the first-call resolution rate (FCRR) and improves the customer experience. In addition, marketers can ensure that their collaterals are always current. Once marketers conceive and release a new campaign, they can monitor how many sales reps have been taking the training courses related to that campaign on their dashboards. In the case of low sales performance, they can see whether the results are affected by an insufficient number of sales reps taking the course, or whether the message Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » call center proposals


CRM For Complex Manufacturers Revolves Around Configuration Software
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class

call center proposals  form of returns, service calls, warranty, rework, and scrap, as well as lost customers. Improved market intelligence -- By integrating the configurator with marketing analysis data mining tools, an organization can better understand what drives customer decision making, as well as what the customers' preference from an option standpoint. There is also the ability to discover market patterns, customer profiling and product association, as well as pricing and product discount differentiation based on Read More...
Why Selecting Enterprise Resource Planning (ERP) Software Is Like Planning Your Wedding
I never thought I’d ever make an analogy such as this, but as we head into spring (the season of change—and love in bloom), I figured,

call center proposals  them why. You can call them directly and speak with one of their representatives, or you can provide the vendor, in writing, with a detailed list of your reasons. There are times when vendors may not handle your rejections very well. They’ll give you every reason in the book as to why you should reconsider their product. While you should take into account the information that your research has given you, rejected vendors still deserve to know the reasons why their solution was not considered. Whatever Read More...
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

call center proposals  of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and acquisitions created a host of software vendors all claiming to have an integrated set of capabilities that became known as CRM. On a parallel track, Internet-based tools such as e-commerce, Internet marketing, Read More...
Will 2013 Be IBS’ Comeback Year? Part 2
In part 1 of this series, we took a look at IBS, some of the challenges the company was facing, and its software offerings for the business community. To

call center proposals  (as mentioned in our call)? DB: IBS is in the process of rolling out its new IBS Partner Circle Program . The program will target key SIs and ISVs in major markets focused around the IBS business verticals: wholesale and distribution, automotive, food and beverage, and pharmaceuticals. IBS is focusing on growth markets in South America, Canada, Europe, Russia, Africa, Japan, and key Middle-Eastern countries where we have minimal channel conflict. We continue to have a long-term relationship with IBM and Read More...
Preparing the Data Center for a Move to Virtualization
This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization

call center proposals  the Data Center for a Move to Virtualization This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization. Read More...
Guidelines for Specification of Data Center Power Density
Conventional methods for specifying data center density don’t provide the guidance to assure predictable power and cooling performance for the latest IT

call center proposals  the design would only call for the power and cooling equipment required at the initial deployment, but would anticipate and facilitate the installation of power and cooling equipment in the future to meet the partially specified future deployment plan. For example, by assuring that during the first deployment phase, the primary power wiring and cooling piping are pre-installed to the future racks. Note that although the future rows are currently specified with average and peak rack density values, these Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

call center proposals  portal screens have a so-called responsive design that will automatically resize to the specific device, whether it is a desktop, laptop, tablet, or any mobile device. S2K Smart Center is available immediately through the IBM Websphere Portal and pricing begins at $2,500 for a 20-user pack. Read More...
TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare

call center proposals  Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to Read More...
TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

call center proposals  New Utilities ERP Evaluation Center: A Preview The Utilities Industry From TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following service providers: electric power generators, network operators, customer power retailers, natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service department and billing process, remote service supply or power Read More...
Case Study: St. Vincent Heart Center
Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers

call center proposals  Study: St. Vincent Heart Center Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits. Read More...
Webtrends Launches Action Center
The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing

call center proposals  Launches Action Center The digital intelligence solutions vendor Webtrends has introduced the  Action Center platform  supported by Webtrends Streams, a streaming architecture pushing real-time visitor and event-level data into marketing systems. In other words, the platform facilitates the integration of in-session and historical customer-level data into systems that marketers use including e-mail, display ad networks, SMS messaging, customer relationship management (CRM), etc. Action Read More...
Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they

call center proposals  a Call-centric CRM? Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be Read More...
Deploying High-density Zones in a Low-density Data Center
New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center

call center proposals  designed for low-density racks (typically 1-2 kW / rack) vary dramatically in construction. Ceiling heights, raised floor depths, room geometry, power distribution, and raised floor obstructions are all quite different. In addition, IT managers vary in how they define a high-density rack. This paper defines a high-density rack as 4 kW or higher. Regardless of which number is used to denote a high-density rack, the following deployment issues need to be considered: Delayed server deployment ' uncertainty Read More...
TEC Launches Center to Help Companies Evaluate and Select ERP Distribution Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its ERP@Distribution Evaluation Center, to help companies compare the

call center proposals  software that has been specifically designed for companies in the distribution and logistics industries. Traditional distribution business needs are focused on moving goods through a supply chain, and the distribution software market has developed products to fulfill these needs. The software solutions developed for ERP-Distribution include the additional functionality of supply chain management (SCM), distribution process management (DPM), and retail and commerce. Dylan Persaud, senior ERP-Distribution Read More...

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