Home
 > search for

Featured Documents related to »  call center rfp templates

Why Selecting Enterprise Resource Planning (ERP) Software Is Like Planning Your Wedding
I never thought I’d ever make an analogy such as this, but as we head into spring (the season of change—and love in bloom), I figured,

call center rfp templates  them why. You can call them directly and speak with one of their representatives, or you can provide the vendor, in writing, with a detailed list of your reasons. There are times when vendors may not handle your rejections very well. They’ll give you every reason in the book as to why you should reconsider their product. While you should take into account the information that your research has given you, rejected vendors still deserve to know the reasons why their solution was not considered. Whatever Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » call center rfp templates


CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

call center rfp templates  service incident for the call center agent or customer service representative  to personally call the customer. BPM-enabled Supply Chains? As another example, a manufacturing company could create a process so that when a high-probability large deal is forecast in the CRM system, a workflow automatically takes that information and inserts it into a capacity requirements planning (CRP) system. Any changes to the probability of the deal are automatically reflected in the capacity planning system and the Read More...
Emptoris
The Emptoris acquisition of Zeborg is both a wise offensive and defensive move since it combines the resources of two companies that should focus on arguably

call center rfp templates  example, the contract may call for a quarterly review of the elements it was based upon (e.g., price, on-time delivery, etc.). If any of these has changed, the module can be configured to send an e-mail, trigger a penalty or bonus, or initiate a renegotiation, which can be defined upfront, in the business rules engine. The Supplier Assessment module is a tool to periodically evaluate existing suppliers. It supports lean manufacturing, ISO 9000, and Malcom-Baldridge specifications. The Executive Dashboard Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

call center rfp templates  the Marketing Management - Call Scripting section There are also sections dealing with non-functional aspects of the selection (more about this in Section 3). An additional example of a requirements list is provided in Appendix I. Develop your requirements list by soliciting the participation of a broad representation of personnel across your organization that will be affected by the CRM solution. This should include not only executive managers and supervisors but line level staff that will actually use Read More...
Reference Guide to Supply Chain Management (SCM) Features and Functions
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about

call center rfp templates  functionality for integration with call center systems (for dispatching requirements), service response prioritization and optimization, allocation of scarce parts, and dispatch. Workforce optimization Workforce optimization is used for determining the right skill mix and location of personnel to support service demands. This can include on-site, co-managed personnel at the customer site. Logistics transportation and reverse logistics Transportation planning and execution has a significant role to play Read More...
How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs
Business executives are challenging their IT staffs to convert data centers from cost centers into producers of business value. Data centers can make a

call center rfp templates  Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs Business executives are challenging their IT staffs to convert data centers from cost centers into producers of business value. Data centers can make a significant impact to the bottom line by enabling the business to respond more quickly to market demands. This paper demonstrates, through a series of examples, how data center infrastructure management (DCIM) software tools can simplify operational processes, Read More...
Case Study: Trillium Health Center
For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to

call center rfp templates  Study: Trillium Health Center For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits. Read More...
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

call center rfp templates  staffers linked to virtual call centers. Business processes are more sophisticated, with inbound and outbound calling to handle promotions, real-time offers, marketing campaign support, and routing and escalation of calls to subject matter experts in the back office. And with more complex product and service offerings - plus greater reliance by organizations on contact center operations - volumes have greatly increased, compounding management and planning issues. To achieve targeted performance levels, Read More...
8 Solutions Designed to Optimize the Data Center
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by

call center rfp templates  Solutions Designed to Optimize the Data Center As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they are installed on. Discover eight ways to optimize the infrastructure in your data center using virtualization products designed to work with your current technologies. Read More...
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

call center rfp templates  your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More...
Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and

call center rfp templates  Center Automation With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands. Read More...
Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped

call center rfp templates  Your Call Center into a Strategic Asset Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers. Read More...
More Efficient Virtualization Management: Templates
Historically, IT administrators have provisioned new servers with every new application, resulting in a large number of servers with utilization rates of 10 to

call center rfp templates  need server virtualization technology? Historically, IT administrators provisioned a new server with every new application resulting in a large number of servers with utilization rates of 10-15% or less, commonly known as server sprawl. Server sprawl is responsible for a range of costs including: Infrastructure Costs Servers consume real estate space in the data center and electricity required to power the servers and cool the data center. Power costs are increasingly becoming a major factor in modern Read More...
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

call center rfp templates  Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More...
CMMS Templates for Effective Implementations
Despite all of these great advances in our work environments the great majority of plants and industrial organizations continue to operate in a reactive state

call center rfp templates  on a monthly basis called La Cultura de Confiabilid and manages a Spanish language email forum of the same name. CMMS: A Timesaving Implementation Process Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others