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Documents related to » Call Center RSS Feed


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CALL CENTER RSS FEED: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

CALL CENTER RSS FEED: Data Center Automation Data Center Automation Source: Quocirca Ltd Document Type: White Paper Description: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response
10/30/2007 6:19:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

CALL CENTER RSS FEED: 9 ) knows the issue. Call Center Magazine advises that user-friendly IVR systems should include no more than two menus, and a maximum of four selections for each menu. And customers should be able to transfer at any time to a live agent. Web and Email integration The Internet has established itself as an important way for customers to gather information and communicate with companies. Savvy Web-oriented firms take orders over the Web and make it easy for customers to track those orders as they progress
8/15/2006 8:59:00 PM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

CALL CENTER RSS FEED: contact center consulting,   call center contact center,   contact call center,   contact center call center,   virtual contact center,   call center contact,   contact center analytics,   cloud contact center,   microsoft contact center,   ip contact center Source: Ziff Davis Learn more about Ziff Davis Readers who downloaded this white paper also read these popular documents! Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road
8/17/2012 4:46:00 PM

Evolutionary Technologies Does EAI (Always Did, We Just Didn’t Call It That)
Evolutionary Technologies (ETI) has announced the newest release of their flagship product, ETI•EXTRACT Tool Suite Release 4.2. ETI·Extract has long been well known as an ETL (extract/transform/load) tool, only recently have companies begun to realize that data extraction and consolidation are key underpinnings for EAI efforts, proven by the fact that ETI’s year-over-year Q4 revenue in the Americas increased by 20%.

CALL CENTER RSS FEED: Did, We Just Didn’t Call It That) Evolutionary Technologies Does EAI (Always Did, We Just Didn’t Call It That) M. Reed - March 7, 2001 Read Comments M. Reed - March 7, 2001 Event Summary Evolutionary Technologies International , Inc. ( ETI , privately held) has released ETI EXTRACT Tool Suite, Release 4.2. The latest version of ETI s flagship data integration management software now supports Windows 2000 , Solaris 2.8 and AIX 4.3 operating systems. It also includes significant enhancements, which,
3/7/2001

Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

CALL CENTER RSS FEED: Turn Your Call Center into a Strategic Asset Turn Your Call Center into a Strategic Asset Source: SAP Document Type: White Paper Description: Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve
2/20/2009 3:54:00 PM

8 Solutions Designed to Optimize the Data Center
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they are installed on. Discover eight ways to optimize the infrastructure in your data center using virtualization products designed to work with your current technologies.

CALL CENTER RSS FEED: 8 Solutions Designed to Optimize the Data Center 8 Solutions Designed to Optimize the Data Center Source: PlateSpin Ltd Document Type: White Paper Description: As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they are installed on. Discover eight ways to optimize the infrastructure in your data center using
9/11/2007 9:46:00 AM

TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help compani...

CALL CENTER RSS FEED: TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to
6/26/2006

How to Do It Right: Setting Up an Offshore Development Center
Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC.

CALL CENTER RSS FEED: How to Do It Right: Setting Up an Offshore Development Center How to Do It Right: Setting Up an Offshore Development Center Source: Bleum Document Type: White Paper Description: Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be
5/6/2008 4:33:00 AM

Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

CALL CENTER RSS FEED: Learn the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center s level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus
6/7/2011 10:00:00 AM

The Advantages of Row- and Rack-oriented Cooling Architectures for Data Centers
The Advantages of Row and Rack-Oriented Cooling Architectures for Data Centers. Find Free Suggestion and Other Solutions to Define Your Implementation In Relation To the Row and Rack-Oriented Cooling Architectures for Data Centers. The traditional room-oriented approach to data center cooling has limitations in next-generation data centers. Next-generation data centers must adapt to changing requirements, support high and variable power density, and reduce power consumption and other operating costs. Find out how row- and rack-oriented cooling architectures reduce total cost of ownership (TCO), and address the needs of next-generations data centers.

CALL CENTER RSS FEED: air conditioning systems are specifically integrated with rows of racks or individual racks. This provides much better predictability, higher density, higher efficiency, and a number of other benefits. In this paper, the various approaches are explained and contrasted. It will be shown that each of the three approaches has an appropriate application, and in general a trend away from room based cooling toward row based cooling should be expected for higher density applications. Room, row, and rack based co
12/8/2008 2:09:00 PM


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