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Documents related to » call center siebel rfp


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CALL CENTER SIEBEL RFP: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

CALL CENTER SIEBEL RFP: Data Center Automation Data Center Automation Source: Quocirca Ltd Document Type: White Paper Description: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response
10/30/2007 6:19:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

CALL CENTER SIEBEL RFP: 9 ) knows the issue. Call Center Magazine advises that user-friendly IVR systems should include no more than two menus, and a maximum of four selections for each menu. And customers should be able to transfer at any time to a live agent. Web and Email integration The Internet has established itself as an important way for customers to gather information and communicate with companies. Savvy Web-oriented firms take orders over the Web and make it easy for customers to track those orders as they progress
8/15/2006 8:59:00 PM

Siebel Sees Farther on Shoulders of Giants
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.

CALL CENTER SIEBEL RFP: information directly to Siebel Call Center and Siebel eSales users when placing orders. Market Impact The alliances make sense from many perspectives. i2 and Manugistics will connect their supply chain management suites to Siebel eBusiness in slightly different ways, but both alliances expand the overlap between CRM and SCM. From the front-end perspective, a tightly integrated solution can enable call center personnel to speak confidently to customers by giving them access to real-time inventory and
3/10/2000

PPM for Internal Departments RFP Template


CALL CENTER SIEBEL RFP: PPM for Internal Departments RFP Template covers industry-standard functional criteria of PPM for Internal Departments that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your PPM for Internal Departments software project. Includes:
Portfolio and Project Management, Resource Planning and Scheduling, Customer Support and Contact Management, Time and Expense Management, Financial Management, Budgeting, and Costing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Product Technology


The Modern Virtualized Data Center
Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive evolutionary step in the data center, driving consolidation of resources to maximize power saving and to simplify management and maintenance. Learn more about the benefits of virtualization, and the issues you need to consider when planning a consolidation project.

CALL CENTER SIEBEL RFP: The Modern Virtualized Data Center The Modern Virtualized Data Center Source: Pillar Data Systems Document Type: White Paper Description: Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive evolutionary step in the data center, driving consolidation of resources to maximize power saving and to simplify management and maintenance. Learn more about the benefits of virtualization, and the issues you need to
8/15/2008 2:38:00 PM

Supply Chain Event Management RFP Template


CALL CENTER SIEBEL RFP: Supply Chain Event Management RFP Template covers industry-standard functional criteria of Supply Chain Event Management that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your Supply Chain Event Management software project. Includes:
Monitor and Resolve,
Integration,
Business Intelligence and Reporting,
Business Applications Catalogue,
Data Management,
Architecture, Product Technology


Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end that can track message flow, queue times, and other metrics. Is this yet another example of IBM leveraging technology through partnerships instead of always trying to roll their own, as Oracle has done?

CALL CENTER SIEBEL RFP: Candle Releases New Command Center App for IBM MQSI 2 Candle Releases New Command Center App for IBM MQSI 2 M. Reed - October 11, 2000 Read Comments M. Reed - October 11, 2000 Event Summary Candle Corporation, an independent software company specializing in fast, flexible e-business solutions, today announced the release of Candle Command Center (CCC) for MQSeries Integrator (MQSI) V2, IBM s messaging technology for enterprise application integration. The new solution helps eliminate system downtime and
10/11/2000

Siebel Enters Smaller Markets in a Big Way
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite.

CALL CENTER SIEBEL RFP: the competing suites offer call center support, multi-channel campaign management, and partner relationship management in one suite. Furthermore, Siebel promises an easy upgrade to its enterprise-level applications. That is an advantage over Onyx, Quintus, and Allaire. Competition in the mid-market also comes from other top-tier CRM vendors utilizing an ASP model. One of the advantages of the ASP model is that it brings business applications to the mid-market that were once only affordable to large
8/21/2000

PLM for the Fashion Industry RFP Template


CALL CENTER SIEBEL RFP: PLM for the Fashion Industry RFP Template covers industry-standard functional criteria of PLM for the Fashion Industry that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your PLM for the Fashion Industry software project. Includes: Line Planning and Calendar Management, Concept Development, Design and Product Development, Sourcing and Supply Chain Collaboration, Manufacturing Process Management (MPM), Product Quality Management, Visual Merchandising, Supporting Technology, Application Technology


CC&B for the Telecommunications Industry RFP Template


CALL CENTER SIEBEL RFP: CC&B for the Telecommunications Industry RFP Template covers industry-standard functional criteria of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your CC&B for the Telecommunications Industry software project. Includes: CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements


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