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Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

call center singapore  a technician is on call for a particular repair, the system uses intelligent logic-driven capabilities to add requirements to the work order based on other equipment pending scheduling at the site. As with other functionality within the VServiceManagement solution, information is available to the technician even when he or she must work offline. Growing Ecosystem VSI partners with companies that are interested in working together to extend post-sales service solutions, or that work with the vendor to Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call center singapore


The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

call center singapore  (e.g., retail store, catalog, call center, commercial contractor, Web site, kiosk) inquiry, shopping, and goods return. In fact nowadays, a consumer expects a true cross-channel experience, and rightfully so, where they are able to buy something online and return it to the closest retail store for a refund, without any questions asked. Failing to execute well in such intricate environments typically results in lower revenue growth, declining profit margins, and declining brand equity, with the Read More...
TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012
SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities

call center singapore  pulled in the former call center module from SoftBrands, but it is an Infor product. It was originally branded as a SoftBrands product because of legal/finance considerations. With the combination of the Infor and Lawson (SoftBrands was temporarily under the Lawson umbrella), this branding shell is no longer necessary. — P.J. Jakovljevic, TEC Principal Analyst TEC article (April 2012):  Waking Up to a New Day at Infor SAP unveils Project Robus (its new social collaboration strategy) Industry tags: Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

call center singapore  machine that you can call for a coke if you don't have change - it adds the seventy-five cents to your phone bill (and hopefully delivers the coke). The prospects obviously raise a host of concerns - including of course data security and billing issues (maybe you rang the wrong number and got the coke machine?). Another existing application is GM's OnStar service that can notify a GM service center automatically if an air bag deploys in the car, and locate the car through its GPS system. Remote sensing Read More...
One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration

call center singapore  rules, while a multi-channel call center management provides visibility into order and service fulfillment across channels. Visibility is also given through scripting, wizard-driven interactions, and intuitive UIs for quick order management. In early 2007, Sterling Commerce announced the availability of two new modules for the Sterling WMS solution: 1) the Resource Planning module, and 2) Activity Reporting Manager module. The first module provides increased visibility into labor performance within the Read More...
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

call center singapore  of a Virtualized Data Center The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out. Read More...
How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

call center singapore  to Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More...
NetSuite Unveils New B2B Customer Center for SuiteCommerce
At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC's P.J. Jakovljevic is there to bring you the

call center singapore  Unveils New B2B Customer Center for SuiteCommerce At SuiteWorld 2014, NetSuite CEO Zach Nelson, in the opening keynote, announced the latest release of B2B Customer Center , built on the SuiteCommerce platform. Given that business models are increasingly converging and lines blurring (retail vs. distribution vs. manufacturing, products vs. services, B2B vs. B2C vs. B2B2C, etc.), the idea is to enable business to business (B2B) merchants (distributors, manufacturers, and B2B buyers) to deliver a Read More...
Economizer Modes of Data Center Cooling Systems
In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction

call center singapore  Modes of Data Center Cooling Systems In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction in annualized Power Usage Effectiveness (PUE). However, there are at least 17 different types of economizer modes with imprecise industry definitions, making it difficult to compare, select, or specify them. This paper provides terminology and definitions for the various types of economizer modes and Read More...
Webtrends Launches Action Center
The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing

call center singapore  Launches Action Center The digital intelligence solutions vendor Webtrends has introduced the  Action Center platform  supported by Webtrends Streams, a streaming architecture pushing real-time visitor and event-level data into marketing systems. In other words, the platform facilitates the integration of in-session and historical customer-level data into systems that marketers use including e-mail, display ad networks, SMS messaging, customer relationship management (CRM), etc. Action Read More...
How Retailers are Answering the Call of Mobile Shopping
Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

call center singapore  Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You'll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and cons Read More...
Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although

call center singapore  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More...
Business Application Research Center
Business Application Research Center (BARC) is a software industry analyst firm. BARC@s specializations include data management and business intelligence. The

call center singapore  Application Research Center Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars. Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

call center singapore  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...

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