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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center singapore


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

call center singapore  a technician is on call for a particular repair, the system uses intelligent logic-driven capabilities to add requirements to the work order based on other equipment pending scheduling at the site. As with other functionality within the VServiceManagement solution, information is available to the technician even when he or she must work offline. Growing Ecosystem VSI partners with companies that are interested in working together to extend post-sales service solutions, or that work with the vendor to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call center singapore

Outsourcing 101 - A Primer


Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

call center singapore  benefits, data transcription, and call center operations. This realm is made more and more possible by continued investment in education, improved information technology, the wide adoption of the Internet, and the broad, but still emerging, availability of low cost telecommunications and data communications in third world countries. How Does It Work? How does a company engage and pay for the services of an outsourcing provider? Simply, the company contracts with an outsourcing provider to do a defined Read More

WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami


Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers (DBSPs) are scrambling to get ready. Users should be thinking now about the impact on their digital business.

call center singapore  machine that you can call for a coke if you don't have change - it adds the seventy-five cents to your phone bill (and hopefully delivers the coke). The prospects obviously raise a host of concerns - including of course data security and billing issues (maybe you rang the wrong number and got the coke machine?). Another existing application is GM's OnStar service that can notify a GM service center automatically if an air bag deploys in the car, and locate the car through its GPS system. Remote sensing Read More

TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012


SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities "According to the plans of both the client and its system integrator, Sparta Consulting, the entire project is supposed to take only 14 months, which is a pretty intensive timeline considering a level of the solution selected and the company’s size. The modules to be implemented are financials

call center singapore  pulled in the former call center module from SoftBrands, but it is an Infor product. It was originally branded as a SoftBrands product because of legal/finance considerations. With the combination of the Infor and Lawson (SoftBrands was temporarily under the Lawson umbrella), this branding shell is no longer necessary. — P.J. Jakovljevic, TEC Principal Analyst TEC article (April 2012):  Waking Up to a New Day at Infor SAP unveils Project Robus (its new social collaboration strategy) Industry tags: Read More

One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications


For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based commerce all the way from order capture to fulfillment and payment, as a result of bringing together a few prudent acquisitions over the last three years.

call center singapore  rules, while a multi-channel call center management provides visibility into order and service fulfillment across channels. Visibility is also given through scripting, wizard-driven interactions, and intuitive UIs for quick order management. In early 2007, Sterling Commerce announced the availability of two new modules for the Sterling WMS solution: 1) the Resource Planning module, and 2) Activity Reporting Manager module. The first module provides increased visibility into labor performance within the Read More

Automate to Optimize: The Foundation for Data Center Efficiency


IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient operations, and integrate the diverse application and platform environments often found in today’s data centers.

call center singapore  Windows™ administrators need to radically simplify both complex and routine tasks if they are going to effectively respond to the constant pressure to deliver increasing value with limited resources. The most effective thing Windows administrators can do to address this issue is to minimize duties associated with maintaining the existing infrastructure. There are several ways Windows administrators can create greater efficiencies in their daily tasks. This paper describes an automation solution that Read More

Economizer Modes of Data Center Cooling Systems


In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction in annualized Power Usage Effectiveness (PUE). However, there are at least 17 different types of economizer modes with imprecise industry definitions, making it difficult to compare, select, or specify them. This paper provides terminology and definitions for the various types of economizer modes and compares their performance against key data center attributes.

call center singapore  Modes of Data Center Cooling Systems In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction in annualized Power Usage Effectiveness (PUE). However, there are at least 17 different types of economizer modes with imprecise industry definitions, making it difficult to compare, select, or specify them. This paper provides terminology and definitions for the various types of economizer modes and Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

call center singapore  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs.

call center singapore  Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to Read More

Monitoring Physical Threats in the Data Center


Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.

call center singapore  Physical Threats in the Data Center Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center. Read More

The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

call center singapore  VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined Read More

8th ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL


ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services organizations!

call center singapore  6-7 October,2010 - LAST CALL 8th ERP Vendor Shootout: Dallas TX, October 2010 LAST CALL — TWO-FOR-ONE DEALS AVAILABLE UNTIL SEPTEMBER 27! ERP SHOOTOUT October 6 to 7, 2010 Renaissance Dallas Hotel Dallas, Texas (US) 75207 Calling all manufacturers, distributors, and professional services organizations! Hosted by the VAR Community and moderated by Technology Evaluation Centers (TEC™) , The ERP Vendor Shootout ™ is a one-of-a-kind opportunity for you and your team to see the best in enterprise Read More

Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

call center singapore  Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More

TEC Brings Its CRM Evaluation Center to the Latin-American Region


Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to IDC.

call center singapore  Brings Its CRM Evaluation Center to the Latin-American Region TEC Brings Its CRM Evaluation Center to the Latin-American Region Montreal, Canada (PRWEB) - February, 17 2006 Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to Read More

Benefits of a Virtualized Data Center


The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out.

call center singapore  of a Virtualized Data Center The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out. Read More