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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center software:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center software:
Call Center Buyer's Guide. Read White Papers and Other Software for
Your Analysis Related to the Call Center Buyer's Guide. A call center
can be so...
Published:
2010-03-11
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Abstract:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center
phone systems in order to help phone system buy (...)
Excerpt related to
call center software:
Best Phone Systems for a Successful Call Center. ... Download <strong>Best
Phone Systems for a Successful Call Center</strong>. Comments: ...
Published:
2010-09-21
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
call center software:
... Source: SAP. Document Type: White Paper Description: Contact center solutions are often
rigid and hardware based, making it difficult and expensive to respond ...
Published:
2011-03-15
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center software:
Call Center Buyer's Guide. Read White Papers and Other Software for
Your Analysis Related to the Call Center Buyer's Guide. A call center
can be so...
Published:
2010-03-11
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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
call center software:
... market intelligence. Learn about an integrated call center solution
designed for the needs of smaller companies. Download <strong ...
Published:
2010-03-11
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Excerpt related to
call center software:
... […] Many companies seek to bolster the quality of their customer service efforts by providing their call
center agents with KM software. ...
Published:
2008-07-15
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center software:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume
of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing
this influx is to reduce average total e-mail response ti (...)
Excerpt related to
call center software:
Reducing Total E-mail Response Time. Source: emailtopia. Document Type: White Paper Description: Managing huge volumes of
customer ...
Published:
2010-08-09
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Abstract:
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive
nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
time, sacrificing caller satisfaction is not an option. Th (...)
Excerpt related to
call center software:
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer
Experience. Source: Fonolo. Document Type ...
Published:
2011-09-24
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
call center software:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
call center software:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call center software:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call
center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor
that could interconnect eight call centers into a singl (...)
Excerpt related to
call center software:
... Description: Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with
implementing an integrated call center solution in the ...
Published:
2010-03-11
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Abstract:
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed
at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent,
they are extraordinarily powerful. This paper presents th (...)
Excerpt related to
call center software:
Social Media and Your Call Center: Three Lessons Every Call Center
Manager Should Learn and Apply. Source: Fonolo. Document Type: White ...
Published:
2011-09-26
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center software:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
call center software:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
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Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
call center software:
Are companies that offshore software development, call center operations,
and remote implementations really saving money? Are customers and users ...
Published:
2006-08-30
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Abstract:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Excerpt related to
call center software:
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case. Source:
24-7 INtouch. Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Excerpt related to
call center software:
The Benefits of Call Center Outsourcing. Source ... where? Download <strong>The
Benefits of Call Center Outsourcing</strong>. Comments: ...
Published:
2010-03-11