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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center solutions:
Integrated customer relationship management and call center solutions (sometimes
referred to as service resolution management) have, despite initi...
Published:
2009-09-04
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center solutions:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center solutions:
... In straightforward language, this guide will fill you in on state-of-the-art call center
solutions, the benefits they offer your company, the choices you have ...
Published:
2010-03-11
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Abstract:
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed
at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent,
they are extraordinarily powerful. This paper presents th (...)
Excerpt related to
call center solutions:
Social Media and Your Call Center: Three Lessons Every Call Center
Manager Should Learn and Apply. Source: Fonolo. Document Type: White ...
Published:
2011-09-26
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Abstract:
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive
nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
time, sacrificing caller satisfaction is not an option. Th (...)
Excerpt related to
call center solutions:
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer
Experience. Source: Fonolo. Document Type ...
Published:
2011-09-24
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center solutions:
Automating Your Call Center Feedback. Solutions and Other Documents to
Characterize Your Buy, In Relation To Automating Your Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
call center solutions:
... Paper Description: Contact center solutions are often rigid and hardware
based, making it difficult and expensive to respond effectively to customer needs. ...
Published:
2011-03-15
-
Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call center solutions:
... In straightforward language, this guide will fill you in on state-of-the-art call center
solutions, the benefits they offer your company, the choices you have ...
Published:
2010-03-11
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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
call center solutions:
... market intelligence. Learn about an integrated call center solution
designed for the needs of smaller companies. Download <strong ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center solutions:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume
of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing
this influx is to reduce average total e-mail response ti (...)
Excerpt related to
call center solutions:
Reducing Total E-mail Response Time. Source: emailtopia. Document Type: White Paper Description: Managing huge volumes of
customer ...
Published:
2010-08-09
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Abstract:
Organizations today are looking for low-risk solutions that provide immediate value. This paper introduces a set of solutions
that offers a range of processes to address major phases of the customer life cycle. These rapid deployment customer relationship
management (CRM) solutions give companies a live, (...)
Excerpt related to
call center solutions:
... Source: SAP. Document Type: White Paper Description: Organizations today are looking for low-risk solutions
that provide immediate value. ...
Published:
2011-03-15
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center solutions:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center
phone systems in order to help phone system buy (...)
Excerpt related to
call center solutions:
Best Phone Systems for a Successful Call Center. ... Download <strong>Best
Phone Systems for a Successful Call Center</strong>. Comments: ...
Published:
2010-09-21
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
call center solutions:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center solutions:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Excerpt related to
call center solutions:
... partners, and dealers to reliably and accurately find their solutions through self ...
If call center agents can diagnose the problem at the outset, then it would ...
Published:
2009-03-03
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
call center solutions:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
call center solutions:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10
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Excerpt related to
call center solutions:
... The most advanced options would be the KM solutions that can be used by hundreds and
thousands of employees, as with some call center and customer service ...
Published:
2008-12-23