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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center solutions


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call center solutions  (Wikipedia) Call Centre (Wikipedia) Call Center Buyer's Guide Call-center technology can deliver huge benei ts to your bottom line by boosting revenues and enhancing customer experience. Call Center is also known as : contact center technology , Virtual Call Center , Free Call Center Software , Call Centre , Call Center Software , Call Center Solutions , Call Center Services , Call Center Outsourcing , Call Center Resources , Customer Contact Center Solutions , Contact Center Services , outbound call

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call center solutions

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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Etail Solutions


Etail Solutions was formed in 2010 when founders saw a fundamental gap in the marketplace for mid-high volume online merchants. As merchants grow their businesses, there began to be a clear need for a solution to bridge the gap between sales channels, supply chain, and financial systems. As product catalogs grew, it also became apparent that ERP/financial systems were not designed to manage all of the channel specific attributes.

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Astute Solutions


Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and retain quality customers through effective eCustomer Relationship Management, or eCRM. Astute helps its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Astute''s customers include industry leaders such as McDonald''s Corporation, Michelin North America, Levi Straus & Co., The Kroger Co., Georgia Pacific, and L''Oreal USA Products, Inc. Astute has strategic relationships with technology leaders such as Avaya (recently spun off from Lucent Technologies) as well as Interactive Intelligence, further broadening its product lines. Astute is recognized as a leader in the eCRM industry and was awarded the Ernst & Young "Entrepreneur of the Year" award and Business First Newspaper''s "Fast 50" award which recognizes 50 of the fastest growing companies in Central Ohio.

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Avayle Solutions


Avayle provides business and accounting software for manufacturing, distribution and software development companies. Through our special relationship with Epicor we can offer solutions that provide scalability, flexibility, and reliability to meet today's business challenges, while empowering your enterprise with even more success tomorrow.Our clients benefit from our years of experience with the industries we serve and our relationship with Epicor. The perspective we bring is from working with hundreds of companies like yours, helping them to truly understand how to use their software, on their terms, on their time line. From the outset, we establish a working partnership with our clients, learning and growing with them as we fine-tune our software solution for their specific needs. And because of our lean approach to business, we are able to bring senior level skills to our clients at a price that’s a fraction of what our competitors charge.If you are serious about making your business software work harder for you, if you want accountability and results then you should let the Avayle team pick up the gauntlet—whatever the challenge—and work with you to find a solution that fits like a glove.

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A3 Solutions, Inc.


A3 Solutions develops A3 Modeling, software for dashboards and budgeting forecasting consolidations. The company’s focuses include corporate performance management and balanced scorecards.

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Meridian Knowledge Solutions Meridian Global LMS 2011 for Learning Management Solutions Certification Report


The Meridian Knowledge Solutions product Meridian Global LMS 2011 is now TEC Certified for online evaluation of learning management solutions in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator to help organizations with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Suncoast Solutions


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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