-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center staffing software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center staffing software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume
of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing
this influx is to reduce average total e-mail response ti (...)
Excerpt related to
call center staffing software:
Reducing Total E-mail Response Time. Source: emailtopia. Document Type: White Paper Description: Managing huge volumes of
customer ...
Published:
2010-08-09
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Abstract:
The fun begins with IBM Cognos Software! Find the Software Information You're Seeking.Free download! According to Nucleus
Research, IBM Cognos business intelligence (BI) software can help companies make better use of their data when performing
tasks related to reporting, financial statements, budgeting, a (...)
Excerpt related to
call center staffing software:
ROI Evaluation Report: IBM Cognos Software. Source: IBM. Document Type: White Paper Description: According
to Nucleus Research, IBM ...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
call center staffing software:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Get optimum efficency and productivity cocnerning human resource (HR) shared services.Free whitepapers. There’s nothing like
a recession to reveal the efficacy of shared services as a delivery model for human resources (HR) administration. Companies
experienced with HR shared services find the model eff (...)
Excerpt related to
call center staffing software:
HR Shared Services: A Fresh Look. Source: SAP. Document Type: White Paper Description: There’s nothing like a recession to
reveal ...
Published:
2010-03-11
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Abstract:
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues
and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And,
they need to be aware of changing regulations and ta (...)
Excerpt related to
call center staffing software:
What the CEO Needs from Human Resources. Source: Sage. Document Type: White Paper Description: The current economic environment
has ...
Published:
2011-02-14
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center staffing software:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
call center staffing software:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
-
Excerpt related to
call center staffing software:
... ClickSchedule is the vendor’s main software platform and has accounted for ...
provides interactive and automated workforce planning for staffing and deployment ...
Published:
2011-01-18
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Abstract:
The true indicator of a store’s potential is accurate incoming traffic data. But opportunities to act on that data and improve
performance occur before shoppers ever reach the cash register. To achieve their true sales potential, retailers must schedule
to shopper traffic. Find out how combining accura (...)
Excerpt related to
call center staffing software:
Workforce Management: “Scheduling to the Opportunity”. Source: Infor. Document Type: White Paper Description: The true indicator
...
Published:
2010-03-11
-
Excerpt related to
call center staffing software:
... Shifts within days – Staffing individual resources to shifts (rosters ...
in each territory by type of service call. ... are channeled from the dispatch center
to the ...
Published:
2010-04-13
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Abstract:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with
proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition
and with immaculate execution may prevail the onslaug (...)
Excerpt related to
call center staffing software:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product
with proven quick payback ...
Published:
2003-06-28
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Abstract:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s
online relationship with customers will be increasin (...)
Excerpt related to
call center staffing software:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are ex...
Published:
2010-03-11
-
Abstract:
Today, more and more companies are launching mobile applications, creating a mobile professional workforce across job roles
and categories. This white paper provides a framework for CIOs on how to create a mobile application strategy for their business.
It gives a step-by-step guide to the different stag (...)
Excerpt related to
call center staffing software:
A Guide to Successfully Deploying Enterprise Mobile Applications. Source: SAP. Document Type: White Paper Description: Today,
more ...
Published:
2011-12-29
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Excerpt related to
call center staffing software:
... Multi-tenant software as a service (SaaS) capabilities ... with complex
union rules and staffing schedules are ... stores, field service, and call
center markets are ...
Published:
2011-03-30
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
call center staffing software:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
Excerpt related to
call center staffing software:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
-
Abstract:
Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition. Secure
Documents and Other Complex System to Use In Your Organization for New Technology-Driven Assessment Processes. Human capital
is the most valuable asset of any organization and human (...)
Excerpt related to
call center staffing software:
Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition. Secure
Documents and Other Com...
Published:
2010-03-11
-
Excerpt related to
call center staffing software:
... plans, current inventory levels, staffing, and transportation ... inventory
pools in the software while allowing the ... locations, whether via the call
center, at the ...
Published:
2011-03-17