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Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

call center story  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call center story


Will That Wretched ERP Finally Die? Possibly, But Only the Acronym!
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications by 2004 partly due to the

call center story  the call center. The call center operators then need everything at their fingertips, including order details, fulfillment status, and billing information. Integration and interconnectivity are therefore the name of the game, regardless of whether customer prefers the one stop shop pitch from Oracle or SAP, or the EAI story from the middleware vendors. Users should be aware of the fact that they need a reliable back-office system in place in order to conduct their e-commerce business or client Read More
Consona’s CEO Clearing the Air (about Compiere) - Part 1
In early June Consona Corporation’s analyst relationship (AR) contact forewarned me about the company’s upcoming acquisition of a “leading open-source and

call center story  collector items” (not to call them technological “toxic assets”). Second Major Message: Compiere Was a Cloud-platform Buy, Stupid First off, Consona and Tognoni are still trying to figure out how best to deal with the business logic part of the Compiere open-source initiative, and they are committed to working with the community to figure this out. Consona also plans on continuing a community version of Compiere after it completes strategic planning and works with interested parties, including Read More
SAP Upgrade Success Story
Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial

call center story  hardly what you would call a single-process company. One-half of its core business is in healthcare. Its subsidiary Tosinvest Sanitá manages 11 healthcare facilities, each accredited by Italy’s National Public Health Service. In addition, the group operates a scientific institute for research, hospitalization, and healthcare (the IRCCS San Raffaele Pisana); a diagnostic center; and 13 nursing homes in Lazio and in Puglia. The diverse group with revenues between €300 million and €400 million also Read More
Plex Systems at a Crossroads: Part 1
Plex Manufacturing Cloud is an integrated manufacturing software solution for managing the manufacturing process (including specific lean manufacturing needs

call center story  recently opened a customer call center in Irvine, California, currently with five employees, but that number is expected to grow to a dozen in late 2013. Previously, service and support was done via a ticket-based system whereby an expert would respond to the ticket from his/her place (depending on the time of the day), but the response time could be over an hour. The aforementioned real-time call center should be a major customer service upgrade. Also, there have been no education services and training Read More
Data Center Economics: Analyzing Challenges and Opportunities
In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models

call center story  a data center strategy typically requires a large investment in time and costs, organizations today are making tactical decisions that have minimal impact. While some organizations are contemplating alternate models for data center management, others seem to be dragging their feet in making any meaningful changes to their strategy. Find out more in this report on results from a survey that included 75 CIOs and heads of IT from Fortune 1000 companies across US, Europe, and Asia-Pacific. Read More
A Pragmatic Approach to Server and Data Center Consolidation
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one

call center story  Pragmatic Approach to Server and Data Center Consolidation Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success. Read More
Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although

call center story  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

call center story  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

call center story  of a Virtualized Data Center The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out. Read More
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

call center story  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

call center story  Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More
How Healthy Is Your Data Center?
IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and

call center story  data center,remote management,remote access,IT Infrastructure,Healthcare IT,CIO,CTO,DCIM Read More
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs

call center story  Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

call center story  portal screens have a so-called responsive design that will automatically resize to the specific device, whether it is a desktop, laptop, tablet, or any mobile device. S2K Smart Center is available immediately through the IBM Websphere Portal and pricing begins at $2,500 for a 20-user pack. Read More

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