-
Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center technologies:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center technologies:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center technologies:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
call center technologies:
... analytics. Learn how new technologies can help you improve your call
center and reduce costs without losing customers. Download ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center technologies:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center technologies:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
call center technologies:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
-
Abstract:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Organization to Meet New Demands in Sales and Customer Service. Traditionally, utilities have leveraged
robust meter, network, and customer service infrastructure (...)
Excerpt related to
call center technologies:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Org...
Published:
2010-03-11
-
Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
call center technologies:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
call center technologies:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
call center technologies:
... Find out how embracing both old and new technologies today can work. Download <strong>How
to Define Your Next Generation Contact Center Strategies</strong>. ...
Published:
2010-03-11
-
Abstract:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with
Nortel expecting losses in the order of US$19.2 billion, Cl (...)
Excerpt related to
call center technologies:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader i...
Published:
2001-07-26
-
Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center technologies:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Excerpt related to
call center technologies:
... ATG), eGain Communications, InQuira, KANA Software, and RightNow Technologies might
make ... oriented towards field service than to the call center and consumer
...
Published:
2009-03-03
-
Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
call center technologies:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Published:
2010-03-11
-
Abstract:
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know
you need to do something to deliver great customer experiences across your organization (rather than just at the retail store
or call center). So now what? Download this white paper (...)
Excerpt related to
call center technologies:
... Source: RightNow Technologies. Document Type: White Paper Description: Everybody’s talking
... organization (rather than just at the retail store or call center).
...
Published:
2010-03-11
-
Excerpt related to
call center technologies:
... way to avoid the long call center waiting times ...
annoying music and intermittent ”Your call is very ... 2007 guest article in Field Technologies
Online entitled ...
Published:
2010-03-16
-
Abstract:
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is
done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time. (...)
Excerpt related to
call center technologies:
... Plan necessary to integrate companies and management forced the Call Center
Company to ... delivery; and to bring the best of the best technologies from each of ...
Published:
2002-01-10
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
call center technologies:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
-
Excerpt related to
call center technologies:
... proficiency and style of the call center agent or ...
and still become a profit center, follow all ... government customer service company Lagan
Technologies, based in ...
Published:
2011-06-20