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摘要:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
相关的摘录
call center tools:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
发表于:
2010-03-11
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摘要:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
相关的摘录
call center tools:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
发表于:
2010-03-11
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摘要:
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume
of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing
this influx is to reduce average total e-mail response ti (...)
相关的摘录
call center tools:
Reducing Total E-mail Response Time. Source: emailtopia. Document Type: White Paper Description: Managing huge volumes of
customer ...
发表于:
2010-08-09
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摘要:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
相关的摘录
call center tools:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
发表于:
2000-04-21
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摘要:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
相关的摘录
call center tools:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
发表于:
2010-03-11
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摘要:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
相关的摘录
call center tools:
... share tools and unify agent management, resulting in answered calls and positive customer
experiences Download <strong>Maximizing the Savings of Call-center ...
发表于:
2010-03-11
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摘要:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
相关的摘录
call center tools:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
发表于:
2009-09-04
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摘要:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
相关的摘录
call center tools:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
发表于:
2004-11-08
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摘要:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
相关的摘录
call center tools:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
发表于:
2010-03-11
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摘要:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
相关的摘录
call center tools:
... Source: Panviva. Document Type: White Paper Description: Assumption: Call center
turnover will always be higher than you want, no matter what you do. ...
发表于:
2010-03-11
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摘要:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
相关的摘录
call center tools:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
发表于:
2010-03-11
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摘要:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
相关的摘录
call center tools:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
发表于:
2010-03-11
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摘要:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
相关的摘录
call center tools:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
发表于:
2007-12-12
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摘要:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
相关的摘录
call center tools:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
发表于:
2002-12-25
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摘要:
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information
on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent,
and by opening 6 new call centers. The cornerston (...)
相关的摘录
call center tools:
Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations. ... The
cornerstone of their solution: a hosted call routing platform. ...
发表于:
2010-03-11
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摘要:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
相关的摘录
call center tools:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
发表于:
2005-08-12
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摘要:
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues
and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And,
they need to be aware of changing regulations and ta (...)
相关的摘录
call center tools:
What the CEO Needs from Human Resources. Source: Sage. Document Type: White Paper Description: The current economic environment
has ...
发表于:
2011-02-14
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摘要:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
相关的摘录
call center tools:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
发表于:
2005-07-30
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相关的摘录
call center tools:
... The new CRM, “CRM 2.0”, is based on tools and principals from social ...
Typically a sales representative or call center may require one view that gives them ...
发表于:
2009-02-10
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摘要:
Security technology has evolved from static firewalls and antivirus products to suites of tools that are effective in protecting
against modern threats. But without a solid process backing up the technology, organizations will still be susceptible to
emerging threats. Learn more about aligning security p (...)
相关的摘录
call center tools:
... Symantec. Document Type: White Paper Description: Security technology has evolved from static firewalls
and antivirus products to suites of tools that are ...
发表于:
2010-11-17