-
Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center training:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Excerpt related to
call center training:
The Truth about Agent Training and Turnover in the Contact Center. Source: Panviva. Document
Type: White Paper Description: Assumption: Call center turnover will ...
Published:
2010-03-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center training:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Excerpt related to
call center training:
... to second level (L2) support, where CSAs have advanced training and more ...
It should always be remembered that the call center environment involves more than ...
Published:
2008-07-15
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
call center training:
Best Practices for Improving Performance in Your Contact Center. Source ... How does your
contact center stack up to the competition? Are ...
Published:
2011-05-17
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
call center training:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider. Download the most recent Reports for the VAI Implementation
of an E-commerce Solution for Hearing Aid Provider. For hearing aid manufacturers, it’s vital to be able to design a quality
product and deliver it quickly. When Widex dec (...)
Excerpt related to
call center training:
... such as order placement, training registration and access to current product information.
In addition, dispensers were phoning the call center or mailing in ...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
call center training:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Discover 10 warning signs that your enterprise resource planning (ERP) system is killing your business. We'll change your
mind about erp system. Today’s manufacturers face rising costs, increased competition, and changing customer requirements.
If their enterprise resource planning (ERP) solutions are n (...)
Excerpt related to
call center training:
10 Warning Signs that Your ERP System Is Killing Your Business. Source: Plex Systems. Document Type: White Paper Description:
Today ...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center training:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
call center training:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Published:
2006-08-30
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Abstract:
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the
CRM mid-market with the introduction of eBusiness 2000 MidMarket Edition. Solomon Software, a division of Great Plains, is
another in its string of recently announced notable product (...)
Excerpt related to
call center training:
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM
mid-market with the i...
Published:
2000-09-08
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Abstract:
The IT Infrastructure Outsourcing RFP Template covers industry-standard functional criteria of Outsourcing--IT Infrastructure
that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a
RFP template, it is a working document that serves as a k (...)
Excerpt related to
call center training:
... Average actual hours of formal education or training received per employee per year.
... Remote monitoring. Call Center, IT Infrastructure Outsourcing RFP Template.
...
Published:
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center training:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
call center training:
... Average actual hours of formal education or training received per employee per year.
... Call Center , Outsourcing, IT Infrastructure Software Evaluation Report.
...
Published:
-
Excerpt related to
call center training:
... recruitment (store, field, or corporate); workforce performance measurement (store, corporate, distribution
center, or call center); online training; e-learning ...
Published:
2009-07-24
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Abstract:
ROI Case Study.Download the latest Guides for ROI. Crowley Maritime, offering a range of services such as shipping and barge
towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500
percent over five years, and management wanted to susta (...)
Excerpt related to
call center training:
... the company has eliminated one full-time equivalent in the call center.
... cost areas for the deployment included software, consulting, personnel, and training.
...
Published:
2010-03-11
-
Abstract:
ROI Case Study.Download the latest Guides for ROI. Crowley Maritime, offering a range of services such as shipping and barge
towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500
percent over five years, and management wanted to susta (...)
Excerpt related to
call center training:
... the company has eliminated one full-time equivalent in the call center.
... cost areas for the deployment included software, consulting, personnel, and training.
...
Published:
2010-03-11
-
Abstract:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback Management. Enterprise feedback management (EFM) is the process of systematically collecting, analyzing,
consolidating, and using all sources of feedback to imp (...)
Excerpt related to
call center training:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback M...
Published:
2010-03-11
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center training:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08