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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center vendor:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
call center vendor:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center vendor:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Excerpt related to
call center vendor:
... of customer service within the call center could therefore ...
KM software that is used in call centers and ... CRM software-as-as-service (SaaS) vendor
[evaluate this ...
Published:
2009-03-03
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call center vendor:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and
are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors. (...)
Excerpt related to
call center vendor:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle,
and are furthering its goal...
Published:
2006-04-26
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call center vendor:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Excerpt related to
call center vendor:
... of a client’s service needs, from managing the incoming call to field ...
existing enterprise systems, often competing with the incumbent ERP vendor for these ...
Published:
2011-04-04
-
Excerpt related to
call center vendor:
... A typical scenario would call for the optimal ... of this series) by
adding a contact center shift-planning ... This acquisition should enable the vendor
to strengthen ...
Published:
2011-01-10
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Excerpt related to
call center vendor:
... aimed at responding to end-customer needs, such as call center management,
order ... For example, the vendor’s solutions do not handle contracts, invoices, spare ...
Published:
2011-02-18
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Excerpt related to
call center vendor:
... Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor
has added a few important growth engines, such as mobile ...
Published:
2011-01-18
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center vendor:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
During its stabilization phase IFS product development has brought about pragmatic developments, including its latest release,
IFS Applications 7. The vendor has also been surging forward by harnessing new partnerships, including turning high-profile
customers into developers and subsequent resellers (...)
Excerpt related to
call center vendor:
During its stabilization phase IFS product development has brought about pragmatic developments, including its latest release,
IFS Applications 7....
Published:
2006-08-10
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Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
call center vendor:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Published:
2006-08-30
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Abstract:
With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated
more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with
you, and allow for a remote data center? Find out how to g (...)
Excerpt related to
call center vendor:
... Source: Vendor Guru. Document Type: Outside Link Description: With the advent of voice
over ... system that can grow with you, and allow for a remote data center? ...
Published:
2010-03-11
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Abstract:
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call
center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor
that could interconnect eight call centers into a singl (...)
Excerpt related to
call center vendor:
... an integrated call center solution in the State of Washington (US).
WIN 211’s challenge was to define system requirements, and select a vendor that could ...
Published:
2010-03-11
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Abstract:
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling
Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based
commerce all the way from order capture to fulfillment (...)
Excerpt related to
call center vendor:
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling
Commerce, a traditiona...
Published:
2009-07-24
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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
call center vendor:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
Principal Analyst P.J. Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how
the BPM suite address the diverse needs of its client base. Read more. AuraPortal, a new business process management (BPM)
vendor, offers a solution that creates business process exec (...)
Excerpt related to
call center vendor:
Principal Analyst PJ Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how the
BPM suite address th...
Published:
2011-08-31
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
call center vendor:
... an SLM initiative? The two primary capabilities required are "Call Center"
and "Field Service" applications. These two categories ...
Published:
2003-06-11