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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call center vendor


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call center vendor  (Wikipedia) Call Centre (Wikipedia) Call Center Buyer's Guide Call-center technology can deliver huge benei ts to your bottom line by boosting revenues and enhancing customer experience. Call Center is also known as : contact center technology , Virtual Call Center , Free Call Center Software , Call Centre , Call Center Software , Call Center Solutions , Call Center Services , Call Center Outsourcing , Call Center Resources , Customer Contact Center Solutions , Contact Center Services , outbound call

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call center vendor

EAI Vendor MITEM Integrates Legacy Systems With Siebel


MITEM Corporation has announced that its legacy application integration software MitemView 5.3 has been validated by Siebel Systems for its Siebel eBusiness Applications. As more EAI vendors vie for market share, having their connectors/adapters certified by the vendor of the target application may become a key to product sales and competitive advantage.

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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New Vendor Acquisition Strategies in the Enterprise Applications Field


The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

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Onyx Software: CRM Vendor Battling For Viability


Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

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EAI Vendor Extricity Teams with Moai to Automate E-Commerce Systems


Enterprise Application Integration vendor Extricity announced a business-to-business alliance with Moai Technologies, Inc., to provide a full-range of automated e-commerce systems. Moai’s Dynamic Commerce Markup Language (DCML) is an XML-standard compliant language for dynamic commerce markets, and combined with Extricity’s B2B platform, the vendors hope to better integrate e-commerce business processes.

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Vendor Snapshot: IBS at the TEC Vendor Challenge


International Business Systems (IBS) will be featuring its flagship enterprise resource planning (ERP) solution, IBS Enterprise, at the upcoming 2013 TEC Vendor Challenge – ERP for Distribution event in Montreal. IBS provides a synchronized set of software solutions for distribution-intensive companies. Created in response to client needs for more efficient collaboration among

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Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Classification of Data Center Infrastructure Management (DCIM) Tools


Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification system in place, data center professionals can begin to determine which physical infrastructure management tools they need—and don’t need—to operate their data centers.

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Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

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How to Select a SaaS Vendor


Many small to medium businesses (SMBs) do not have experience with software as a service (SaaS), but are looking to adopt SaaS solutions soon. According to studies, 2009 will be the tipping point, with a majority of companies aiming to adopt SaaS this year. But these companies must be cautious, as the old rules for on-premise software analysis and purchase don’t apply. Discover the new rigorous criteria you should use.

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