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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
call center work:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center work:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center work:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
call center work:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center work:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Abstract:
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is
done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time. (...)
Excerpt related to
call center work:
... divisions work under combined management chosen from within their ranks and operate
autonomously from the parent. To maximize product value, the Call Center ...
Published:
2002-01-10
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Excerpt related to
call center work:
... But KM use needn’t necessarily be isolated to the technical call center.
... aftermarket) service market with a targeted set of solutions that work together on a
...
Published:
2008-12-23
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center work:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Excerpt related to
call center work:
... One could only imagine how these forums could work in conjunction with social ...
SKM is more oriented towards field service than to the call center and consumer ...
Published:
2009-03-03
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Abstract:
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst
Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported,
until it is completed or resolved. CustomerFirst al (...)
Excerpt related to
call center work:
... support, help desk, problem resolution, and call center functionalities
of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the ...
Published:
2010-03-11
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
call center work:
... Find out how embracing both old and new technologies today can work. Download <strong>How
to Define Your Next Generation Contact Center Strategies</strong>. ...
Published:
2010-03-11
-
Excerpt related to
call center work:
... declarative rules into their procedures. As an illustration, let’s see how the “Six Rs” would work
at an insurance call center: ...
Published:
2009-06-19
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Abstract:
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly due to the rise of collaborative commerce. (...)
Excerpt related to
call center work:
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly ...
Published:
2000-05-01
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Abstract:
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to
choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common
pitfalls. They want examples of different types of outsourc (...)
Excerpt related to
call center work:
... outsourcing has moved into the world of information technology, pension and 401k benefits, data transcription,
and call center operations. ... How Does It Work? ...
Published:
2004-01-16
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Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
call center work:
... from many different data sources throughout MANAGE 2000, such as pre-built customer, supplier, engineering,
call center, inventory and work order portals. ...
Published:
2002-04-03
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Abstract:
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider. Download the most recent Reports for the VAI Implementation
of an E-commerce Solution for Hearing Aid Provider. For hearing aid manufacturers, it’s vital to be able to design a quality
product and deliver it quickly. When Widex dec (...)
Excerpt related to
call center work:
... Hearing aid manufacturers work in an industry where the ability to ...
an effective e-commerce Web application, coupled with traditional call center ordering,
is ...
Published:
2010-03-11
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
call center work:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
-
Excerpt related to
call center work:
... and so on, while “job” or “task” refers to any type of work that these ...
In a nutshell, why is it that faceless call center agents know much more about ...
Published:
2010-04-01
-
Abstract:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms. (...)
Excerpt related to
call center work:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms.
Published:
2004-12-24
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Abstract:
By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an
accounting solutions provider, may have gotten the wherewithal to be reckoned with by all earnest enterprise mid-market contenders. (...)
Excerpt related to
call center work:
By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting
solutions prov...
Published:
2003-02-04