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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center workflow can be modified


Embracing Complexity: A Speedy Business Performance Management Solution
Applix is a leading business intelligence and performance management vendor for Global 2000 mid-market organizations. For users considering implementing a

call center workflow can be modified  (for example, starting with call center monitoring dashboards and moving towards other initiatives throughout the organization) should consider Applix based on its flexibility, and its ability to consolidate and leverage large amounts of data across multiple departments through the use of its multi-cube abilities. Alternatively, other BPM vendors—who may already have the functionality required to meet current and future needs—should be considered if there is a requirement for robust scorecarding

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Oracle Renders Its PLM Outline Part Two: Challenges and User Recommendations


Key concerns for PLM prospects will be domain knowledge in design and engineering-specific functions and integration, including currently poor connections from Oracle workflow to third-party business applications and CAD/PLM interfaces.

call center workflow can be modified  sell side (CRM including call center, field sales, sales force automation (SFA), service & support, configuration management, order management, marketing campaigns, contract management, etc), and enterprise asset management (EAM). There is also a considerable SCM suite covering demand planning, SCP, supply chain event management (SCEM), supply chain execution (SCE) and inventory optimization. Moreover, the portfolio also caters for collaborative business-to-business (B2B) e-commerce, across the holistic Read More

ABAS Business Software-One Mid-market ERP Vendor to Watch For


ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with. In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the mid-market ERP vendor the differentiated itself from the pack, and talks with Alan Salton to get the president’s perspective on the company’s products, challenges, and strategies.

call center workflow can be modified  a collaboration portal we call Domino . As we are all one network, we cooperate and collaborate, and leverage our clients’ investment across borders.   ABAS Log Database: A Worthwhile Deep Dive One apparent differentiation is ABAS’ proprietary object-oriented (OO) database dubbed Log , which is self-contained and requires no database administrator (DBA) per se. At the aforementioned Shootout event, Alan Salton showed how end users can edit table fields in a casual manner with no need for structured Read More

How to Choose a Service and Maintenance Application


If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

call center workflow can be modified  site at www.sagesoftware.com/moreinfo or call (866) 308-2378 Sage Accpac International, Inc. 6700 Koll Center Parkway Third Floor Pleasanton, CA 94566 925-461-2625 800-873-7282 www.sagesoftware.com Searches related to How to Choose a Service and Maintenance Application Accounting and financial reporting | Analysis | Equipment | Fault Analyzer | Implementation | Intelligence gathering | Logging, managing, and tracking service jobs | Maintaining inventory of parts, spares, and kits | Maintenance Read More

Information Architecture in Office SharePoint Server


Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available.

call center workflow can be modified  product fulfillment, inventory, and call center systems were all relegated to their own dedicated applications. Those not directly related to these activities had very little access to product detail or pricing. It was management's desire to make these data available to everyone within the organization regardless of role or training. Fabrikam Industries was beginning plans for the development of a dedicated custom Web application to perform this task when stakeholders for the Office SharePoint Server Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

call center workflow can be modified  by 80 percent; Increased call center efficiency by 60 percent; Cut inquiry response time by up to 90 percent; Increased inventory turns by 35 percent; and Cut manufacturing cycle time by 40 percent.   Conclusions In addition to the obvious processes for bug resolution, new feature requests and special service requests, which were mentioned in earlier parts of this blog series , some other potential low hanging fruit deployments for ResponsAbility could be a case management for insurance claims and a Read More

100 Million Reasons To Be An ASP


Interpath received $100 million equity investment in spin-off deal between Bain Capital and CP&L — Bain Capital and Carolina Power & Light each invest $50 million; Bain takes ownership and CP&L retains minority stake in the full-service ASP

call center workflow can be modified  Million Reasons To Be An ASP 100 Million Reasons To Be An ASP A. Turner - May 23, 2000 Event Summary On May 3, 2000, Interpath, Inc., a wholly owned subsidiary of Carolina Power and Light (NYSE: CPL, CP&L) announced it will change ownership and receive a $100 million equity investment in a spin-off deal between Boston-based Bain Capital (a $7 billion private equity fund) and CP&L. A move designed to unlock the full-service Application Service Provider's (ASP) market value, CP&L and Bain will each Read More

Dynamics GP Case Study: Stone Center of Indiana




call center workflow can be modified  GP Case Study: Stone Center of Indiana Read More

Case Study: St. Vincent Heart Center


Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.

call center workflow can be modified  Study: St. Vincent Heart Center Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits. Read More

Data Storage in the Cloud--Can You Afford Not To?


In Data Storage in the Cloud Can You Afford Not To?

call center workflow can be modified  data storage cloud afford,data,storage,cloud,afford,storage cloud afford,data cloud afford,data storage afford,data storage cloud. Read More

Microsoft Dynamics CRM 2013 to Be Released in the Fall


Microsoft Corp. has announced that its 2013 release of  Dynamics CRM—to be available this fall—is designed to make business personal by enhancing mobile support and social capabilities, as well as by providing contextual information to customer-facing professionals. Microsoft Dynamics CRM 2013 can be delivered both on premises and in the cloud. Main capabilities include

call center workflow can be modified   Read More

Case Study: Redesigning a Distribution Center


A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

call center workflow can be modified  Study: Redesigning a Distribution Center A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped. Read More

Design Can Be Your Next Asset to Manage: E-mail Marketing


In an unpredictable economy, you need to refocus your marketing efforts to be more cost-effective, while achieving measurable results in even shorter time frames. E-mail marketing has many advantages when used as part of an overall marketing solution. Beyond just driving short-term results, you’ll see opportunities to differentiate your firm—so you can expand your market share while building brand awareness.

call center workflow can be modified  use in an e-mail, statistically the lower the conversion rate is going to be. While there are exceptions to this rule, a simple question to start with is will including this image really help us achieve our goals? One of the most critical decisions every firm has to make when it comes to e-mail marketing is selecting the most effective online mass e-mail platform that is a good fit for their business. These e-mail services streamline a number of functions, such as potential SPAM detection, list Read More

Imaging and Workflow Automation


In a recession, accounts payable (AP) departments need to process more invoices and pay them faster—all with a smaller staff. Perhaps the biggest challenge stems from the continued reliance on paper-based invoices and people-based processes. Discover solutions that address the most common accounts-payable problem areas, including liabilities, process control and visibility, approvals, exceptions, and manual processing.

call center workflow can be modified  SAP,Paystream Advisors,accounts payable,process control,document imaging,accounts payable software,document imaging scanner,processing control,workflow automation,accounts payable management,document imaging software,document imaging management,document management imaging,accounts payable process,document imaging jobs Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

call center workflow can be modified  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More