Documents » call center workforce managemet.
Abstract: Unfortunately, leaders often lack the visibility to predict
workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven
workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their
workforce. Find out how you can use
workforce analytics for strategic
workforce planning.
PubDate: 6/29/2009 9:36:00 AM
Abstract: An optimal workforce creates a shopping experience that is profitable for retailers and satisfying for customers. However, for many retailers, achieving optimal workforce supply across large and distributed operations is hampered by cumbersome and inaccurate labor budgeting and planning efforts. Learn about planning and budgeting techniques, and workforce management solutions that can help your workforce stay agile.
Abstract: This UltiPro Workforce Management technology white paper offers an overview of UltiPro’s technical architecture, and is primarily intended for information technology executives and professionals who want to better understand UltiPro’s technology advantages. After reading this white paper, the reader should have a clear understanding of the modular design and underlying technology of the UltiPro Workforce Management solution and the key benefits to the information technology (IT) organization.
Abstract: Workforce planning allows an organization to determine if it has the right capability to deliver on business objectives, and enables it to maximize return on talent investments. By deploying a structured workforce planning process, organizations gain new insights and metrics about present and future workforce gaps. This will transform the talent management approach from reactive to proactive.
Abstract: Improving workforce performance can drive corporate performance. Even seemingly small changes in workforce productivity can have a huge impact on the bottom lines of large organizations. Learn how deploying workforce management (WFM) technology can transform your company’s operations, and provide data that improves core human resources (HR) applications like workforce planning, recruiting, and performance management.
Abstract: Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.
Abstract: Does your company need to capture and cost direct and indirect labor? Does it also need to configure user input devices to meet their specific requirements and accommodate changes in the way time and attendance are calculated? Learn about a web-based workforce management solution that automates the collection of labor and attendance information, facilitates the processing of complex attendance policies, and more.
Abstract: Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially in terms of workforce analytics. But HR organizations struggle when they spend too much time gathering data instead of acting on it. By implementing a comprehensive workforce analytics solution, they will start to win the 'changing game' and—more importantly—drive corporate results that matter.
Abstract: There’s a buzz in the automotive industry around the concept of “strategic workforce management”—getting the right people, for the right job, at the right time, to improve overall business results. Strategic workforce management goes beyond the traditional role of human resources: it’s a strategic initiative and competitive weapon to help today’s automotive companies drive corporate goals and objectives.
Abstract: Because they are seeing fewer cost savings from other lean initiatives, many manufacturers are now seeking to optimize their workforces the way they’ve optimized other assets. In order to begin putting the workforce first, these companies are using workforce management (WFM) systems to handle human resources (HR) tasks and obligations, reduce labor costs, increase output, and make better use of in-house capabilities.
Abstract: Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.
Abstract: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.
Abstract: In the white paper ten errors to avoid when commissioning a data
center, find out which mistakes to avoid when you're going through the data
center...
Keywords: 10 errors avoid building data center, errors, avoid, building, data, center, errors avoid building data center, 10 avoid building data center, 10 errors building data center, 10 errors avoid data center.
Abstract: If you'd like to know how a
call center solution can boost revenues and enhance customer service, the
call center buyer's guide for small and midsi...
Keywords: call center buyer guide small midsized businesses, call, center, buyer, guide, small, midsized, businesses, center buyer guide small midsized businesses, call buyer guide small midsized businesses, call center guide small midsized businesses, call center buyer small midsized businesses.
Abstract: Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.
Abstract: Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.
Abstract: Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive evolutionary step in the data center, driving consolidation of resources to maximize power saving and to simplify management and maintenance. Learn more about the benefits of virtualization, and the issues you need to consider when planning a consolidation project.
Abstract: The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of IT.
Abstract: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.