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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

call centers in israel  customer relationship management,CRM,business intelligence,BI,telecommunications,call centers,billing systems,customer care,communication service providers,CSP Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » call centers in israel


Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

call centers in israel  and fuels, and in call centers responding to critical customer needs. Where Ventyx supports a diverse set of customers with a diverse set of products, it has focused on building the common data and work flows between the end users. As an example, the system of record for plant data is the EAM solution; however, Shift Operations Management (eSOMs) and Equipment Reliability use this data for their functional areas. Ventyx channel partners still include market leaders such Amdocs , as well as an Read More...

IFS Defence Ltd., a joint venture between BAE Systems and IFS, recently acquired iSC, a British custom software firm. However, some product integration issues

call centers in israel  in the A&D sector. Historically, iSC has been mainly involved in consulting (the company is a custom software developer and consulting firm, and it supports customers' implementations of its software solutions), whereas IFS has primarily been a software product provider. Though conducting the acquisition via IFS Defence mitigates the financial risk for IFS and provides a better, consulting-oriented, cultural fit, some concerns might involve the ownership of the product and whether it will be rolled out Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

call centers in israel  Financial accounting Customer relationship Call centers (non-IT) Sales Telemarketing Customer care Customer support Collections Human resources (HR) payroll management 401-k processing o Benefits management Payroll processing Training o Recruiting Records management Supply chain management and logistics Physical material control activities Inbound transportation Customs brokerage Warehousing Outbound transportation IT-based supply chain services Order management Warehouse management/inventory management Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

call centers in israel  management (CRM), order management, call rating, invoice calculation, bill formatting, collections, fraud management and directory publishing services, while its managed services include information technology (IT) outsourcing, application outsourcing, and business process outsourcing (BPO), particularly for customer service and data center operations. In fact, a large proportion of Amdocs' 2004 revenue came from managed services, where the company saw continued strength in its directory services Read More...
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

call centers in israel  the team’s part owner; ironically, the NBA team plays at the stadium that is named for TIBCO’s foe Oracle), talked about using the company’s mobile app for a variety of customer (fan) service initiatives, from offering on-site seat upgrades to the ability to order food and drinks directly from one’s seat in the stadium. It all adds up to a high-touch customer experience Quinn referred to this combination of event processing and analytics as closing the loop between data in motion and static data. Read More...
Blending Transactions and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise
This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using

call centers in israel  in-memory platform, single in-memory platform, SAP, SAP HANA, transactional processing, analytical processing, real-time data analysis, unified data management platform, OLTP, OLAP, high-speed data management platform, in-memory database, IMDB Read More...
Wireless (In)Security Trends in the Enterprise
Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured

call centers in israel   Read More...
Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy
Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely

call centers in israel  retail industry,consumer goods industry,apparel industry,PLM software,product lifecycle management software Read More...
ERP in the Midmarket 2009: Managing the Complexities of a Distributed Environment
Whether a company is trying to move its performance in enterprise resource planning from laggard to industry average, or industry average to best-in-class, this

call centers in israel  enterprise resource planning,ERP,midmarket ERP,midmarket enterprise resource planning,PACE framework,best-in-class strategies,ditributed environment Read More...
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

call centers in israel  Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More...
Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

call centers in israel  humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment. Read More...
What Does the “M” in PLM Really Mean?
In the two previous blog posts (What Does the “P” in PLM Really Mean? and What Does the “L” in PLM Really Mean?) I discussed the object being managed within the

call centers in israel  “L,” and “M” really mean—specifically to your organization. Read More...
In-memory Computing: Lifting the Burden of Big Data
Business data is growing at an unprecedented speed, and organizations of all sizes, across all industries, have to face the challenge of scaling up their data

call centers in israel  in-memory computing,three Vs of big data,big data challenges,big data pain points,in-memory computing benefits,in-memory computing solutions,Aberdeen Analyst Insight Read More...

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