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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call centers singapore


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

call centers singapore  a technician is on call for a particular repair, the system uses intelligent logic-driven capabilities to add requirements to the work order based on other equipment pending scheduling at the site. As with other functionality within the VServiceManagement solution, information is available to the technician even when he or she must work offline. Growing Ecosystem VSI partners with companies that are interested in working together to extend post-sales service solutions, or that work with the vendor to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call centers singapore

Outsourcing 101 - A Primer


Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

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Streamlining for Success: The Lean Supply Chain


When flexibility and speed are requisites for success, it’s the lean organization that leads the race. World-class manufacturing organizations know the value of focusing on the lean fundamentals: eliminating waste, simplifying processes, and continuously improving. By pursuing lean strategies—optimizing inventory and streamlining manufacturing processes—they can reduce inefficiencies and costs in their production processes, and improve customer responsiveness.

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Geac Hopes To See System21 Shine Again Like 'Aurora'


By stabilizing its financial situation and by focusing on customer service beyond reproach and on its major product’s collaborative enhancements, in part through acquisitions, Geac hopes to overcome a lingering general feeling that it had passed up an opportunity to be a top-notch applications vendor.

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Technology Evaluation Centers (TEC) Helps UniCarriers Americas with ERP Selection through Merger


TEC had been working alongside Nissan Forklift Corporation (NFC) on an initiative to evaluate and select a software solution when NFC joined forces with TCM America to form UniCarriers Americas Corporation (UCA). The company had a fresh business plan, and the software selection project had a new scope.

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Contact Centre Virtualisation


As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

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Electrical Efficiency Modeling for Data Centers


Conventional models for estimating the electrical efficiency of data centers are grossly inaccurate for real-world installations. Electrical loss estimates are typically made by summing inefficiencies of electrical devices, such as power and cooling equipment. Discover a more accurate efficiency model that can help you identify and quantify waste in power and cooling equipment, and reduce total cost of ownership (TCO).

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In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business


Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency.

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Technology Evaluation Centers presents "How to Select ERP Systems" at the MSCI Financial Executives Conference.


Technology Evaluation Centers Inc. (TEC), the leading resource for impartial enterprise software selection, announced today that it will be holding a session at the prestigious MSCI (Metals Service Center Institute) Financial Executives Conference, on June 24–25, 2008 at the Hyatt Regency Tech Center, Denver, Colorado.

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Small Call Centers: Challenges and Opportunities


Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.

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Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté


It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

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