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Software Functionality Revealed in Detail
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 call centre proposal


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call centre proposal  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Direct 500, LLC


Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

call centre proposal  ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct Read More

How To Write a Winning Proposal


Your proposal should prove your case, and motivate the client to buy your services or applications. But all too often, reading a proposal is almost as painfully difficult as writing one. So what are the secrets of truly successful proposal-writing?

call centre proposal  first one. You might call it the principle of first impressions. For example, if we go to a new dry cleaner in our neighborhood, and they end up losing a couple of our shirts or blouses and are rude to us, we'd have to be masochists to go back. It may be that they are normally very efficient and polite, and a combination of circumstances conspired to produce a negative impression on us. But we'll never know. We'll never go back. Research indicates that the primacy principle is so strong that it takes at Read More

Amazon Launches Web Services Marketplace


In a very interesting move in what I would call a software consumerization trend, much like the AppStore, recently Amazon launched Amazon Web Services Marketplace (AWS Marketplace). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to

call centre proposal  in what I would call a software consumerization trend, much like the AppStore , recently Amazon launched Amazon Web Services Marketplace ( AWS Marketplace ). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to search, select, and easily deploy software to run on AWS. In its catalog, software is already available from several providers, such as SAP , SUSE , Red Read More

Focus on Corporate Governance Requires a Business-Oriented Selling Approach


If you are selling products or services that are critical to your prospect’s success or for that matter, their very survival, your proposal will likely be elevated to the board of directors level for final approval. How do you sell at the board level?

call centre proposal  your offering. Tough times call for tough actions You'll need to prepare yourself for selling to boards going forward. It can be intimidating, but if you understand what they need from you and can meet their expectations convincingly, you'll be surprised at how comfortable you will begin to feel. About The Author Before founding The Stein Advantage, Inc. , Dave Stein was employed by several leading-edge high-tech companies in a diversity of roles: programmer, systems engineer, sales representative, sales Read More

Accelerate Your Sales Performance: Seven Tips to Success


Cold calling is one of the best prospecting tools you can have in your arsenal. In this paper, you’ll learn best practices to prepare for a call, how to efficiently organize your sales team, tips on how to make a connection every time, and why the phone beats e-mail. You’ll also get great tools to measure yourself and stay organized and a list of external resources for further study.

call centre proposal  Tips to Success Cold calling is one of the best prospecting tools you can have in your arsenal. In this paper, you’ll learn best practices to prepare for a call, how to efficiently organize your sales team, tips on how to make a connection every time, and why the phone beats e-mail. You’ll also get great tools to measure yourself and stay organized and a list of external resources for further study. Read More

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

call centre proposal  management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always integrate well together, resulting in extra deployment costs and an increase in the complexity of company activities. But by partnering with SAS Analytics to Read More

Case Study: London Health Sciences Centre


London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping systems, with a solution that helped enhance payroll accuracy and efficiency, comply with labor and organizational rules, and advance the human resources (HR) agenda.

call centre proposal  Study: London Health Sciences Centre London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping systems, with a solution that helped enhance payroll accuracy and efficiency, comply with labor and organizational rules, and advance the human resources (HR) agenda. Read More

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

call centre proposal  a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More

Last Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011


The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:There are only a ...

call centre proposal  Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011 Last Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011 Last call—only a few spaces left! The 12th Vendor Shootout for ERP Dallas, Texas, USA October 12-13, 2011 Dallas Marriott Quorum Manufacturers and distributors: There are only a few spaces remaining for the 12th Vendor Shootout™ for ERP. Save time, money, and weeks of engagement by seeing eight leading ERP vendors demonstrate their cutting-edge ERP systems under Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

call centre proposal  Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

call centre proposal  if your originating telephone call will route through the Internet or via the public phone system. The initial telephone protocols to traverse the Internet were many, and required a substantial knowledge of protocols, definitions, recommendations, and standards such as inter-asterisk exchange (IAX), SIP, H.323, H.225, real-time transport protocol (RTP/RTCP), remote function call (RFC) 3550, H.245, H.501, H.450, H.460, T.120, T.38, Skinny Call Control Protocol (SCCP), Unified Networks IP Stimulus Read More

Active Voice Releases Unity 2.4


Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage of ViewMail® for Microsoft Outlook and a special agreement with Microsoft to allow telephone only users access to his/her inbox, without the need to purchase a Client Access License (CAL).

call centre proposal  only support for Cisco's Call Manager 3.01, unlimited usage of ViewMail for Microsoft Outlook and a special agreement with Microsoft to allow telephone only users access to his/her inbox, without the need to purchase a Client Access License (CAL). Unity 2.4 also allows a user to redirect e-mails and their associated attachments with a common touch-tone telephone due to an enhanced fax module, which offers up to 24 ports of fax capacity. Unity Enterprise is recognized as one of the three leaders in the Read More

Seanergy Softech


Seanergy Softech is a software development company with offices in the United Kingdom (UK) and the United States (US), and a software development centre in Hyderabad, India. More than just a group of software developers, Seanergy’s team takes time to get to know clients’ businesses in order to help ensure that the final software solution is compatible with their short- and long-term business requirements. Experienced consultants in the UK and the US are backed by a technical pool of graduates in India, and teams dedicated to specific contracts for the duration of the project provide custom software using a methodical and transparent process. The combination of local project managers and an offshore team can help to ensure quality, speed, and affordability. The company was initially founded in India in 2004 to cater to the growing demand for outsourced offshore software development. However, rapid growth and an appreciation for face-to-face contact with clients have led Seanergy to open offices in the US and the UK. Through these offices, Seanergy now provides onsite consultants with technical help. Seanergy has teamed up with iEffect Limited to expand its operations in the UK.

call centre proposal  Softech Seanergy Softech is a software development company with offices in the United Kingdom (UK) and the United States (US), and a software development centre in Hyderabad, India. More than just a group of software developers, Seanergy’s team takes time to get to know clients’ businesses in order to help ensure that the final software solution is compatible with their short- and long-term business requirements. Experienced consultants in the UK and the US are backed by a technical pool of Read More

Key Questions to Include in an E-commerce Platform RFP


When looking for an e-commerce platform, a comprehensive request for proposal (RFP) that thoroughly covers all the critical points can assist companies in reducing costs and producing better return on investment (ROI), faster. This paper recommends several questions and identifies some common RFP mistakes.

call centre proposal  e-commerce platform,hybris omnicommerce,e-commerce solution Read More