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Documents related to » call centre singapore


The New Virtual Data Centre
Old-style, one application per physical server data centers are not only nearing the end of their useful lives, but are also becoming barriers to a business’ future success. Virtualization has come to the foreground, yet it also creates headaches for data center and facilities managers. Read about aspects of creating a strategy for a flexible and effective data center aimed to carry your business forward.

CALL CENTRE SINGAPORE: The New Virtual Data Centre The New Virtual Data Centre Source: Quocirca Ltd Document Type: White Paper Description: Old-style, one application per physical server data centers are not only nearing the end of their useful lives, but are also becoming barriers to a business’ future success. Virtualization has come to the foreground, yet it also creates headaches for data center and facilities managers. Read about aspects of creating a strategy for a flexible and effective data center aimed to carry your
2/3/2011 8:58:00 AM

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

CALL CENTRE SINGAPORE: a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria
2/27/2012 11:09:00 AM

Malta: A Quality Centre for the ICT Industry
Enterprises are seeking new ways to boost their competitive edge. Outsourcing in Malta has proven to be a strategic advantage because of its stability, knowledge capital, and proximity to a number of markets--which is attested by the fact it has one of the highest exports per capita in the world.

CALL CENTRE SINGAPORE: Malta: A Quality Centre for the ICT Industry Malta: A Quality Centre for the ICT Industry Source: Crimsonwing Document Type: White Paper Description: Enterprises are seeking new ways to boost their competitive edge. Outsourcing in Malta has proven to be a strategic advantage because of its stability, knowledge capital, and proximity to a number of markets--which is attested by the fact it has one of the highest exports per capita in the world. Malta: A Quality Centre for the ICT Industry
2/13/2006 8:28:00 AM

Case Study: London Health Sciences Centre
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping systems, with a solution that helped enhance payroll accuracy and efficiency, comply with labor and organizational rules, and advance the human resources (HR) agenda.

CALL CENTRE SINGAPORE: Case Study: London Health Sciences Centre Case Study: London Health Sciences Centre Source: Infor Document Type: Case Study Description: London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping systems, with a solution that helped enhance payroll accuracy and efficiency, comply with labor and organizational rules,
1/27/2010 10:28:00 AM

Customer Relationship Management StrategiesPart Four: Strategies and Case Study
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

CALL CENTRE SINGAPORE: under warranty. Does your call center experience more calls? Is there high wastage? Do you set out to decrease money spent on replacement products or parts by $100,000, or decrease call volume by 40 percent, or decrease wastage by half? These are goals your employees can understand and strive for. This is Part Four of a four-part note. Part One discussed new approaches to CRM implementation, Part Two discussed implementation strategies, and Part Three described achieving and maintaining the competitive
2/17/2005

Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.

CALL CENTRE SINGAPORE: Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case Source: 24-7 INtouch Document Type: White Paper Description: As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political
8/6/2007 3:00:00 PM

Sierra Atlantic Inc


CALL CENTRE SINGAPORE: Founded in 1993, Sierra Atlantic is headquartered in Silicon Valley with offices in Chicago, New York, London, Singapore, Indonesia, and India.

Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

CALL CENTRE SINGAPORE: Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Source: Fonolo Document Type: White Paper Description: Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are
9/26/2011 2:09:00 PM

The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC Blog
by the customer. If call center agents can diagnose the problem at the outset, then it would reduce truck rolls (and the “carbon footprint” of the company);  Reduce new service employees ramp-up time by providing a diagnosis framework; Improve product reliability by identifying and tracking quality issues (e.g., the number of problems/SKM uses per solution); Bolster call center productivity ; Increase first-call fix rates through early and accurate diagnostics. Additionally, being a third-generation

CALL CENTRE SINGAPORE: atg, call center, consona, CRM, egain, inquire, instranet, kana, KNOVA, knowledge base, Onyx, RightNow, salesforce.com, SCM, service knowledge management, servigistics, servigistics ssm, skm, ventyx, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-03-2009

Unified Communications Meets VoIP: A Marriage Made in Heaven
Unified Communications Meets VoIP: a Marriage Made in Heaven. Find Free Blueprint and Other Solutions to Define Your Acquisition In Relation To Unified Communications and VoIP. Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.

CALL CENTRE SINGAPORE: beyond messaging for real-time call control and more. Unified Communications Meets VoIP: A Marriage Made in Heaven style= border-width:0px; />   comments powered by Disqus Related Topics:   Communications Management,   Network Management,   Telephony,   IP Telephony/Voice over IP (VoIP),   Wireless Application Protocol (WAP),   Practices and Business Issues,   Communications,   Infrastructure,   and Transportation Planning Related Industries:   Telecommunications Source: AVST Learn more
4/18/2008 2:48:00 PM

Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system.

CALL CENTRE SINGAPORE: VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system. Business VoIP Buyer’s Guide style= border-width:0px; />   comments powered by Disqus Related Topics:   IP Telephony/Voice over IP (VoIP) Related Keywords:   CompareBusinessProducts.com,   telephone,   voice,   voip,   call center,
9/30/2010 3:58:00 PM


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