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Contact Centre Virtualisation
As companies expand@often globally@they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers

call centre singapore  operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes. Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » call centre singapore


4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

call centre singapore  not waiting for your call and may be working on several issues at the same time. They will establish priorities and your problem might not be as important as someone else’s. Most people talking and writing about customer service do it from a customer’s perspective, but I know these things because I worked in customer service and I can tell you that the most frustrating thing is to want to help and not be able to do it. In conclusion, remember that in order to “humanize” the customer service Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

call centre singapore  Business Transformation Integrated Virtual Call Centers Integrated Service Networks Proactive Aftersales Service Customer Touch-Point Management Smart Service Agents Best Practices for Value Creation An Integrated Approach Yields Superior Service Process Performance The Importance of Data and Process Integration Service Features of SAP Customer Relationship Management For More Information EXECUTIVE SUMMARY A STRATEGIC APPROACH: INVESTING IN NEW SERVICE PROCESS PLATFORMS The importance of achieving Read More
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

call centre singapore  everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More
Accelerate Your Sales Performance: Seven Tips to Success
Cold calling is one of the best prospecting tools you can have in your arsenal. In this paper, you’ll learn best practices to prepare for a call, how to

call centre singapore  Tips to Success Cold calling is one of the best prospecting tools you can have in your arsenal. In this paper, you’ll learn best practices to prepare for a call, how to efficiently organize your sales team, tips on how to make a connection every time, and why the phone beats e-mail. You’ll also get great tools to measure yourself and stay organized and a list of external resources for further study. Read More
8th ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL
ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services

call centre singapore  6-7 October,2010 - LAST CALL 8th ERP Vendor Shootout: Dallas TX, October 2010 LAST CALL — TWO-FOR-ONE DEALS AVAILABLE UNTIL SEPTEMBER 27! ERP SHOOTOUT October 6 to 7, 2010 Renaissance Dallas Hotel Dallas, Texas (US) 75207 Calling all manufacturers, distributors, and professional services organizations! Hosted by the VAR Community and moderated by Technology Evaluation Centers (TEC™) , The ERP Vendor Shootout ™ is a one-of-a-kind opportunity for you and your team to see the best in enterprise Read More
Answering the Call: Emerging Best Practices in Consumer Mobile
The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews

call centre singapore  the Call: Emerging Best Practices in Consumer Mobile The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now. Read More
Hosted PBX Buyer's Guide for Small and Medium Businesses
A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet

call centre singapore  (both ends of the call are on a VoIP platform) for free means that basic phone service is bound to cost less using VoIP. In combination with already heavy and aggressive price cuts on traditional phone services, new hosted VoIP systems provide immediate cost savings and ROI (Return on Investment) when upgrading from a traditional phone system. Other main reasons that small to medium businesses are adopting VoIP include access to features that are either not available or at all or cost-prohibitive on Read More
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

call centre singapore  the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello , your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic tendencies are an equal-opportunity affliction, as you may know. Your Sociopathic Boss and You: The Red Flags Does your boss Read More
Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

call centre singapore  management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always integrate well together, resulting in extra deployment costs and an increase in the complexity of company activities. But by partnering with SAS Analytics to Read More
Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different

call centre singapore  impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN). Read More
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

call centre singapore  following must-have standard features: Call management features including call transfer, call back, call hold, call recording and speed dial Auto attendant Security features including firewalls and device authentication Monitoring features including Caller ID Conference call support (with no operator required, at least for small groups) Voice mail Intercom Depending on your business's requirements and your budget, look for additional features such as: Call routing management features such as call hunt Read More
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

call centre singapore  your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More
Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution

call centre singapore  company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits. Read More
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

call centre singapore  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More

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